Kate Nasser

AUGUST 22, 2021

For customer service excellence avoid saying these crushing customer service replies. 30 yrs of experience and insight from Kate Nasser, The People Skills Coach™, Author of Leading Morale. The post Top Five Crushing Customer Service Replies | #CX #CustServ #PeopleSkills appeared first on KateNasser.com.

Customer Service 126

Customer Service Customers Insights Contact Center 126

CustomerSuccessBox

AUGUST 22, 2021

Customer experience management (CXM) deals with customer interactions through physical and digital touchpoints. This also involves delivering personalized experiences that drive brand loyalty and increase revenue. Customer experience management oversees customer interactions. The ultimate goal is to increase customer satisfaction and drive brand loyalty.

Management 52

Management Customer Experience Touchpoint Customer Satisfaction 52

Gainsight

AUGUST 22, 2021

Product-led growth (PLG) strategies are making waves in the SaaS industry—and that’s good news for SaaS product leaders and managers. By placing your product at the center of your growth strategy, your team can boost customer satisfaction, increase renewals, and lower acquisition costs. Sound like a lot of work? It doesn’t have to be. We’ve picked out five tips to help you create a best-in-class product-led growth strategy quickly and easily.

Roadmap 52

Roadmap Net Promoter Score Demo Metrics 52

CSM Magazine

AUGUST 22, 2021

Despite the fact that customer service has long been recognised as an important revenue driver, not all businesses manage to get it right. How many times have you gone to a restaurant, café or store and been disappointed with the service you’ve received? How have those experiences impacted your desire to return to said business? Probably more than you think.

Customer Service Strategies 52

Customer Service Strategies 2021 Customer Service E Commerce 52

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Customers

Feedbackly

AUGUST 22, 2021

At Feedbackly, we constantly educate our audience on the importance of CX and the many benefits it brings to a business. Now that you.

Feedback 94

Feedback Insights 94

West Monroe

AUGUST 22, 2021

Technology 52

Technology 52

Forrester's Customer Insights

AUGUST 22, 2021

Two fundamental truths apply to most B2B buying and selling scenarios. First, each individual account often presents multiple selling opportunities. Second, most purchase decisions are made by buying groups — not an individual acting alone. Let’s explore each of these truths to see how and why they influenced the design of Forrester’s new B2B Revenue […].

B2B 38

B2B Insights Presentation Sales 38