Fri.Nov 20, 2020

Guest Post: A Guide to Training Employees to Deliver Outstanding eCommerce Customer Service


This week we feature an article from Pawel Lawrowski, Head of Growth at Tidio. He shares six tips and strategies to share with your team for improving the eCommerce customer experience. Poor customer service costs businesses over $75 billion a year in lost profits.

2020 98

Kudos to You — and to the People We Depend on Everyday


As we find ourselves entering the strangest holiday season we’ve ever experienced, we want to be sure that while we can’t celebrate together this year, that we still give thanks to our exceptional people and clients.

2020 156

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Trending Sources

An Open Letter to My Friends in IT

Heart of the Customer

Dear IT colleagues, This is our time to shine. As the world changes rapidly, your company is looking to you to deliver the digital transformations necessary to support a new reality for your customers. Those digital adoption goals set for 2025? They’ve been moved up to 2021. With urgency.

2025 82

Advantages Of Adding Chatbot For Website


When you’re trying to run a business successfully, you have to automate your work process to increase profits. In the business world, your customers always want fast responses to their queries. They want to interact with your brand without filling a long-form.

2020 52

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

Your Ultimate Guide to Employee Engagement Surveys

ProProfs Chat

Did you know that engaged employees are 44% more productive as compared to just satisfied workers! Engaged employees are your best assets to grow your business. Their efforts are aligned to the business goals. They act as role models to other employees by setting a standard benchmark.

2020 56

More Trending

The 3 Reasons Customers Pushback or Ask for a Supervisor, and What to Do About It

Myra Golden

If a customer gives you pushback, argues, or asks for a supervisor, one of the three things is going on: The customer doesn’t trust you The customer fears something The customer sees you as a threat to getting what they want.

2020 61

Top Customer Success Conferences in 2021


Mark Your Calendars Now! . Think back to the last time you or your team attended a conference or expo in person. If you’re like most of the world, it was probably back before March of 2020 when everything changed.

2021 52

Q&A: How To Transform Reviews Into Recurring Revenue


Third-party software review sites aren’t only a Sales and Marketing tool to drive brand awareness and lead generation. Reviews hold a wealth of customer insights – and untapped recurring revenue opportunities.

2020 56

Birdeye ranks on Deloitte’s list of 500 fastest-growing companies


We’re happy to announce that Birdeye has ranked on Deloitte’s Technology Fast 500 , a ranking of the 500 fastest-growing companies in North America from 2016-2019. During this time period, Birdeye grew a stunning 329%.

2020 54

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Process Automation: The Key to Business Continuity for Financial Service Providers ?


The economy has entered a recession. But unlike the last major economic downturn, the cause did not originate with the financial services industry itself due to poor regulation and debt defaults.

The Best Practices to Attract and Retain Legal Clients

Magellan Solutions

Law firms are also businesses. They need to attract and retain clients. But just like in any other business, these tasks are often challenging. Strengthening your legal marketing strategy is an option. But this would need a lot of effort. And it can also affect your focus on core activities.

2020 52

Delighted’s retail customer experience guide for 2021 and beyond


Historically, the backbone of retail has been predicated around selling goods from a physical location. In the pre-internet days, department, warehouse, discount, big box, and mom-and-pop stores were where consumers would purchase goods for personal use.

2021 52

Trust In The Age Of The Customer

Forrester's Customer Insights

One of the best parts of being a Forrester analyst is having the time, space, and data to wrestle with abstract, complex concepts that inevitably influence business today and in the near future.

2020 33

Customer Communities Elevate the Customer Experience

Speaker: Rachel Happe

An online community is an increasingly vital part of many leading companies’ support strategies. Creating a branded place where your customers can ask and answer questions, interact with each other, and search for the information they need is a great way to decrease the burden on your staff and allow them to focus on the customers that really need their help. Join us at 9:00 am EST on Nov 18th for this talk by Rachel Happe, founder of industry-leading strategists, The Community Roundtable. You will learn the effectiveness of the community in empowering your customers and generating value for your business.

Crictical touchpoints that make or break the customer experience


Download this Ebook. Lead goal. TM Form. Not a TM Form. Internal or External. External. Disable T&Cs requirement. Email intro text. Thank you for downloading our resource

5 Digital Technologies Transforming Contact Center Customer Service

Smarter CX

Thanks to advanced digital technologies, companies now find themselves in a position to truly transform the contact center customer service experience. From a host of stunning new capabilities driven by AI to a migration to cloud-based services, and from an overhaul in both internal and customer-facing communication to message error removal technology, it’s an exciting, unprecedented period for contact centers.

How retail brands are adapting the Black Friday shopping experience for 2020


Brands will have to adapt to a very different Black Friday this year, with safety a key priority. Find out the steps businesses are taking to navigate one of the busiest seasons of the year.

2020 26

A Guide For Finserv Leaders On Building Their Financial Well-Being Program

Forrester's Customer Insights

The COVID-19 pandemic and the resulting lockdowns have severely impacted the finances of millions of customers globally. The pandemic has also changed how customers bank, get insurance, and manage their finances.

Busy Season? Keep Customers Satisfied with Great Support

A great customer experience drives customer loyalty. Learn how to keep your customers happy this holiday season by helping them through their channel of choice with seasonal support experts.

Brandwatch’s 50 Most Influential People on Twitter 2020

Brandwatch CX


2020 113

Get Ready For The Subscription Business

Forrester's Customer Insights

Subscriptions link the value propositions of customer usage to outcomes. To achieve this business model, traditional product companies need to reinvent innovation cycles, product development approaches, sales and marketing tactics, and customer support functions.

How a leading UK bank is connecting its customer and employee experience


You won’t find many organizations that deny the importance of their employees to delivering fantastic customer experience. Employees are one of the core components of your brand; the creators of your product; the people working directly with your customers.

Improving Quality and Performance in Customer Experience

Brad Cleveland

Today’s generation of quality, performance, and customer experience initiatives is building on a rich history. Naturally, new ideas and methods will follow. But some core themes have emerged from these management advances—principles that are guiding current developments.

2020 28

Need to More Effectively Manage Your Call Center?

TASKE shares how you can rewind your real-time dashboard and watch agent and time activities in the past. Download the infographic here!

Building resilience in healthcare workers


Healthcare professionals are under pressure like never before. What can leaders and their teams do to strengthen their personal and professional resilience, during and beyond the coronavirus pandemic? The challenge for healthcare workers.

Your Totango Product Update -Thankful in Fiji


Hi, While the trees continue to bolster bright red and orange it is a great time of year to be grateful for what we have.

2020 68

Blueshift Certified as ‘RealCDP’ in CDP Institute’s Inaugural Audit


2020 has been a year of incredible growth and adoption for Customer Data Platforms, with players large and small unveiling their own iteration of a Customer Data Platform. The CDP industry added 22 vendors and is estimated to reach $1.3

2020 64

How to Remove Yourself From Data Brokers

CSM Magazine

We all love to protect our own identity and space. That’s why we live in separate houses; have our own possessions, sleep in our own beds. It is important to us, that what is ours is private, and if there is a decision to make information public, it is a deliberate one.

2020 52

B2B Pocket Playbook: End-to-End Guide to Sales Enablement

Sales enablement is the strategic process of providing sales teams with the content, guidance, and mentorship needed to engage targeted buyers. It’s all about equipping sales professionals with the tools they need to put their best-selling foot forward. And if sales teams want to continuously sell better -- and faster -- their sales enablement process must have a game-winning strategy. It's time for you to start selling smarter - and hitting your sales number - with the best B2B database in the market. Get started today.