Sun.Mar 07, 2021

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Interview with CX Ambassador Mike Cancel about Pandora's customer experience program

GetFeedback

We talk with Mike Cancel, user support operations manager at Pandora—the largest streaming music provider in the US—about his career in the customer experience space.

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What To Expect Of Our Omnichannel Customer Service

Magellan Solutions

What are omni channel services. Today’s customers expect the most tech-savvy approach. Companies support multichannel customer engagement. Such channels are voice, email, or the web. It is challenging to support many channels at the same time. A lack of integration creates: . Repetitive information. Disjointed communication . Frustrated customers and employees.

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25 Employee Appreciation Ideas For 2021

SurveySparrow

Everybody loves recognition. Who doesn’t like being seen and appreciated for what they do? We all have an innate desire for being praised and recognized. We can find the recognition we need in different spheres of our lives, but a lot of people want appreciation in the workplace. That’s why companies that want to retain talent focus on employee appreciation. .

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How to Capitalize from 2020's Digital Trends | Conversocial

Conversocial

Last week we released our fifth iteration of the Conversocial State of CX Trends report. Each year we analyze the data from our platform to find insights to understand the CX landscape. In a strangely connected way, the data we have seen from our partners at Conversocial in 2020 has mirrored what’s been happening to our lives across the world. Consumer/brand conversations have changed from public gatherings that everyone can access to largely private interactions.

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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25 Employee Appreciation Ideas For 2021

SurveySparrow

Everybody loves recognition. Who doesn’t like being seen and appreciated for what they do? We all have an innate desire for being praised and recognized. We can find the recognition we need in different spheres of our lives, but a lot of people want appreciation in the workplace. That’s why companies that want to retain talent focus on employee appreciation. .

2021 52

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Measure customer value with surveys

GetFeedback

Uncover the value customer’s yield by gathering feedback with surveys.

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What CMOs Need to Know About Maximizing CRM Marketing Impact

Optimove

In 2019, the CRM Contribution metric was first coined by Optimove’s Data Science team as a means to gauge the financial impact and effectiveness of a company’s CRM Marketing. Back then, they discovered that top brands drive an average contribution of 33% to their revenue from CRM Marketing. From repeat purchases of existing customers. You can find some more detail at the bottom of this article for those not familiar with the term “CRM Contribution Metric.” CMOs looking to