inQuba
APRIL 4, 2023
It’s time to bridge the gap between the C-Suite and CX In today’s fast-paced and ever-changing business landscape, customer experience (CX) is more critical than ever. Companies that prioritize Customer Experience are finding success, while those that neglect it are struggling to keep up. To stay ahead of the game, businesses must pay attention to the latest trends in CX.
TechSee
APRIL 4, 2023
While searching on the National Association of Home Builders (NAHB) site on the term “customer service”, the phrase “act as if you like your customer” comes up. Basically, this is the same idea as “treat the customer as a friend”. All well and good, you should be kind while talking to your customers on the phone when they have a problem in their house.
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Lumoa
APRIL 4, 2023
For a business to flourish, it has to understand its customers well enough to market effectively to them. One of the best ways to do that is through a customer profile analysis. Simply put, this process closely examines current and potential customers’ characteristics, traits, and preferences. Analyzing such data helps businesses learn the ins and outs of their target audience—and a company that knows its audience can further its own growth.
BirdEye
APRIL 4, 2023
Does financial planning and budgeting for your business seem daunting? You’re not alone. Many local businesses have difficulty creating and managing budgets, so setting yourself up for success is essential. Financial control and planning play a significant role in business success, and are closely linked. But it is easier said than done. Business budget templates can come in handy in the beginning of your financial journey to get you started up on the right path.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
ShepHyken
APRIL 4, 2023
The other day I was at the airport and ordered a chicken sandwich from one of the “to go” restaurants. When it came time to pay, they didn’t ask me for a tip. For a moment, I thought, “Did I go back in time?” This is just my opinion, but the concept of tipping is getting out of hand. I go to a fast-food restaurant and order a burger and fries. The person behind the counter takes my money and gives me my food.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
ShepHyken
APRIL 4, 2023
Top Takeaways: Personalization is the new CRO (Conversion Rate Optimization). When done right, it is a game changer for businesses to get customers to perform a desired action, whether it is clicking a link, filling out a form, or buying a product. A study by Epsilon indicates that 80% of consumers are more likely to make a purchase when brands offer personalized experiences.
C3Centricity
APRIL 4, 2023
Emotional Intelligence, or EQ, has emerged as a critical factor in driving business growth by enabling organisations to develop more meaningful customer relationships. In today’s ever-changing business environment, organisations seek innovative ways to differentiate themselves from their competitors. While many companies focus on improving their products, services, or technology, the key to long-term success lies in understanding and engaging with customers at a deeper level.
Helpware
APRIL 4, 2023
If you're looking to improve customer experience or optimize your operations, it's worth considering options beyond your own company. One idea is outsourcing customer support to one of the top call center outsourcing companies. This can be a budget-friendly way to handle customer concerns while still providing top-notch service.
inQuba
APRIL 4, 2023
Successful transformations are easier waterfalled than done, but all have a few things in common. Unless you’ve been in a cave , you’ll be very aware of the period of unprecedented digital acceleration of the last few years. Businesses globally have had to respond to rapidly shifting market and consumer dynamics, with varying success. Other than the obvious global pandemic, some of the factors influencing this change in focus are: The widespread adoption of cloud computing which has made it easi
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Optimove
APRIL 4, 2023
The more deposits a trader makes, the more likely they will remain engaged with your platform. It’s common sense. That’s why focusing your marketing efforts on retaining your traders and promoting deposit activity drives high levels of engagement that will increase their customer lifetime value (CLTV). Don’t just take our word for it. Optimove data shows that as traders make more deposits, the time between each transaction shortens – meaning they deposit and trade more frequently.
inQuba
APRIL 4, 2023
Successful transformations are easier waterfalled than done, & all have something in common. Unless you’ve been in a cave , you’ll be very aware of the period of unprecedented digital acceleration of the last few years. Businesses globally have had to respond to rapidly shifting market and consumer dynamics, with varying success. Other than the obvious global pandemic, some of the factors influencing this change in focus are: The widespread adoption of cloud computing which has made it easie
SurveySparrow
APRIL 4, 2023
“I don’t understand why our students aren’t responding well to the curriculum.” “Maybe they want something else.” “What is that?” If you’re a teacher or the head of an educational institution, you must be familiar with such conversations. In a curriculum, there’s always room for improvement. After all, it’s rarely a perfect fit for every one. As such, student satisfaction survey questions reveal exactly what your student needs, and how they think changes could be brought for good.
Lithium
APRIL 4, 2023
Hello Atlas members! Economic downturns are hard for most industries, digital included. People feel more hesitant about spending money, and many have less to spend. An economic downturn is the time to reevaluate strategies to make an impact with less money to go around. If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros!
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
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Gainsight
APRIL 4, 2023
Technology can be a force multiplier when it comes to helping people and businesses perform at higher levels. However, whether you’re adding capabilities or eliminating extra steps in a process, technology always brings about some sort of change. A big reason for this is the application of technology usually brings about changes to business processes.
MyCustomer
APRIL 4, 2023
Engagement Reimagining CX: Visit Orlando's Danielle Hollander
Brad Cleveland Blog
APRIL 4, 2023
Queues are something we would all rather avoid. Yet, as customers, there we are standing in line at the grocery store, in the airport, getting coffee, on the phone with customer support. Queues are everywhere. If you’re responsible for customer … Continue reading → The post What Do Customer Service Leaders Need to Know About Customer Queues?
Forrester's Customer Insights
APRIL 4, 2023
For over two decades, Forrester’s B2B Summit has attracted and educated leaders in sales, marketing, product, and customer engagement disciplines, furthering their professional development and “what it means” around everything from corporate alignment to generative AI.
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
Brad Cleveland Blog
APRIL 4, 2023
Queues are something we would all rather avoid. Yet, as customers, there we are standing in line at the grocery store, in the airport, getting coffee, on the phone with customer support. Queues are everywhere. If you’re responsible for customer … Continue reading → The post What Do Customer Service Leaders Need to Know About Customer Queues?
Forrester's Customer Insights
APRIL 4, 2023
Success in an uncertain economy requires customer obsession. Register now for CX North America to get the cutting-edge research and actionable frameworks you need to achieve your goals.
SmartKarrot
APRIL 4, 2023
Role: Director, Customer Success Location: Montreal, QC, Canada (Hybrid) Organization: BrainBox AI As a Director of Customer Success, you’ll establish the overall vision and strategic plan for the Account Management organisation with an emphasis on increasing product adoption, fostering a great customer experience, and fostering growth through increases in gross renewals and net retention.
Forrester's Customer Insights
APRIL 4, 2023
Only 62% of senior executives say that they can put themselves in the shoes of their customers. Learn how to master empathy in this blog post.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Michel Falcon Experience
APRIL 4, 2023
To listen to this episode on Apple podcast, click here. To listen on Spotify, click here. To listen to this episode on another platform, click here. Welcome to… The post Do This To Stop Forgetting Tasks At Work appeared first on Michel Falcon.
2020 Research
APRIL 4, 2023
Quantitative research aims to measure the numerical relationship between variables and quantify the data collected through statistical analysis. Well-structured research begins with questions that are as specific as possible and adequately frame the problem being investigated. To help you structure your quantitative research questions, consider the following tips: Define Your Research Objectives It’s crucial to grasp what you aim to achieve with your research clearly; hence, it’s important to
SmartKarrot
APRIL 4, 2023
Role: Director, Customer Success Location: Montreal, QC, Canada (Hybrid) Organization: BrainBox AI As a Director of Customer Success, you’ll establish the overall vision and strategic plan for the Account Management organisation with an emphasis on increasing product adoption, fostering a great customer experience, and fostering growth through increases in gross renewals and net retention.
2020 Research
APRIL 4, 2023
Quantitative research aims to measure the numerical relationship between variables and quantify the data collected through statistical analysis. Well-structured research begins with questions that are as specific as possible and adequately frame the problem being investigated. To help you structure your quantitative research questions, consider the following tips: Define Your Research Objectives It’s crucial to grasp what you aim to achieve with your research clearly; hence, it’s important to
Speaker: Liran Meir Frenkel, Performance Management and RPA Sr Product Marketing Manager at NICE; Harpreet Makan, Practice Director at Everest Group; & Santhosh Kumar, Practice Director at Everest Group
As contact centers navigate the challenges of delivering excellence within budget constraints and adapting to evolving employee expectations, optimizing agent tasks becomes crucial. Discover a holistic approach across three pillars - people, process, and technology - that is essential to excel in this dynamic landscape, and explore how next-gen technologies such as generative AI, performance analytics, and process intelligence play a pivotal role in transforming contact centers into advanced CX
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