Beyond Philosophy

FEBRUARY 8, 2020

This is The New Imperative for 2020. Our global Customer Experience consultancy engaged research at the end of 2019 to determine our direction for the next decade. We learned that, first and foremost, organizations want to gain growth. So, we have a new focus for 2020, helping organizations achieve the growth they want by assisting them in providing the Customer Experience they need to do so.

Net Promoter Score 142

Net Promoter Score 2002 NPS 2020 142

Up Your Service

FEBRUARY 8, 2020

Ron Kaufman, number one Global Guru in Customer Service. We are honored and pleased to share our founder, Ron Kaufman , has been awarded the #1 ranking Customer Service Global Guru in 2020, 2019, and 2018. At Uplifting Service , we believe everyone can step UP and TAKE ACTION to make the world better every day. Service excellence is not limited to ‘customer service’ professionals, but to everyone who shares Ron’s passion, dedication and commitment to taking good care of the

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2020 Customer Service Workshop Books 69

SurveySparrow

FEBRUARY 8, 2020

If there’s anybody that should be given extra care, then its your employees. A successful organization is the product of efficient work and efficient work is the product of happy, passionate and engaged employees. So, how do you know if your employees are happy and engaged? Employee Performance Review is the answer. Holding employee performance reviews is important for a number of reasons.

2002 52

2002 Feedback 2018 Culture 52

Optimove

FEBRUARY 8, 2020

Book your first (demo) date with Optimove. Submit the form and an Optimove rep will get in touch to schedule a demo. Discover Optimove’s Relationship Marketing Hub. Prepare to see Optimove’s unique combination of technologies in action, and understand how easy it is to deliver highly effective personalized customer marketing campaigns, improving every customer metric throughout the customer lifecycle.

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Demo Books Metrics Technology 52

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

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