InMoment XI
JUNE 7, 2022
Many organizations are drowning in pools of untapped social data. Because options to structure and analyze that data can be limited and even if businesses are able to compile that data, it often remains siloed from other data, such as voice of customer (VoC), call center, and more.
ShepHyken
JUNE 7, 2022
The Smart Shopper and the Value Gap. How to Design Experiences that Exceed Your Customer’s Expectations. Shep Hyken interviews Ian Johnston, Founder of Quinine , a leading strategic retail design consultancy devoted to the power of design that drives innovation and growth.
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InMoment XI
JUNE 7, 2022
Surveys are one of the most direct and effective means of gathering insights. They provide what many customers crave most: an easy-to-access platform they can use to voice their thoughts and opinions about a brand.
ChurnZero
JUNE 7, 2022
This is a guest post by Todd Eby, co-founder and CEO of SuccessHACKER. Those of us who work in Customer Success know just how vital high-powered Customer Success teams are for organizations.
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Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.
MyCustomer
JUNE 7, 2022
Loyalty A fifth of brands have let CX quality slide
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Kustomer
JUNE 7, 2022
If the events of this year taught those of us in the customer experience world anything, it’s that we can never stop innovating to be more customer-centric. We can’t hope that we will “get by” just a little longer with legacy CRMs and support tickets.
Customer Enthusiast
JUNE 7, 2022
For decades, leadership luminaries such as Abraham Zaleznik and John Kotter have examined the differences between managers and leaders. Managers were labeled with terms like “order” and “consistency,” while leaders were celebrated with terms like “visionary” and “inspirational.”
Advantage Communications
JUNE 7, 2022
Every year it seems like there’s a new way for customers to connect with your business. Mail, email, websites, mobile website, forms, phone, text, chat, social media … the list goes on. Sure, it would be easier to just choose a couple of these and stick with them.
CSM Magazine
JUNE 7, 2022
As contact centres embrace the world of remote and hybrid working, Rob Crutchington, Managing Director of Encoded, discusses how the cloud, open banking and the latest SCA regulations help protect the customer, agents and merchants when taking payments. The new world of hybrids.
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Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.
Natalie Petouhof
JUNE 7, 2022
Original Article by Omdia.
CSM Magazine
JUNE 7, 2022
People are cut out for different types of jobs, and it is important to aim for a career that fits in with the type of job you are suited to. Some people fare better working behind the scenes or even working alone, while others do much better when they are part of a team.
Gainsight
JUNE 7, 2022
Customer Success (CS) teams are evolving into a primary growth driver for companies in all industries. Organizations are constantly innovating how their customer success managers operate. . Enterprise organizations are leading many of these operational innovations.
ChurnZero
JUNE 7, 2022
This is a guest post by Todd Eby, co-founder and CEO of SuccessHACKER. Those of us who work in Customer Success know just how vital high-powered Customer Success teams are for organizations.
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Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.
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Education Services Group
JUNE 7, 2022
In Toy Story 4 , they introduce a new character to the toys named Forky. Bonnie, the little girl who owns the toys now, made Forky out of garbage. He’s basically a spork that totters around on two feet made from a broken popsicle stick. The little girl, Bonnie, loves Forky and views him as a toy.
Forrester's Customer Insights
JUNE 7, 2022
At Augmented World Expo 2022, amid the existential debate about the metaverse, there was an increased focus on ensuring its UX is humane, and communal.
ReviewTrackers
JUNE 7, 2022
Online Reputation Management for Dentists. Your online reputation affects your dentistry practice’s bottom line. More than ever, existing and potential patients are relying on the Internet to find more information about you.
CustomerSuccessBox
JUNE 7, 2022
The capacity to forecast that a specific customer is at a high risk of churning while there is still time to do something about it is a major new possible revenue generator for any company.
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When you launch a CX program, there is often an air of exuberance. A year or two later, however, it can feel like your program has flat-lined and you find it hard to make improvements. If your CX program is struggling, check out our latest whitepaper for tips on how to reverse the trend.
Magellan Solutions
JUNE 7, 2022
Aside from the Filipinos’ intrinsic values of world-class hospitality and strong work ethic, another key factor why many business owners are outsourcing to Filipinos is because of their relatively high level of fluency in the English language. When you compare Filipinos’ English communication skills with the rest of their Asian neighbors, Filipinos are guaranteed to be included in the top ranks, if not in the first place.
Alida
JUNE 7, 2022
The audio streaming giant recruited advertisers to provide feedback on products and go-to-market strategies. Alida Activate 2022
Helpware
JUNE 7, 2022
If you've observed consumer-business interactions over the past few years, then you may have noticed that phone calls are still popular. As it turns out, many people still prefer to call customer support despite the popularity of modern communication tools and platforms.
Engine Insights
JUNE 7, 2022
The advent of the pandemic in 2020 has affected nearly all aspects of our personal lives. This is also the case for many of us with respect to our work lives with an increase seen in the number of professionals who are continuing to work remotely.
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Want more from your customer experience program? This whitepaper outlines 5 tactics to improve your CX strategy and take your program to the next level. Download your copy now!
Zonka Feedback
JUNE 7, 2022
Customer feedback, irrespective of the CX platform, has always been critical. In fact, for every customer complaint ignored, 26 customers are lost. Your brand reputation, how actively you listen to your customers, and how you respond –are the things that make you stand out in the noise.
Amplifai Coaching Category
JUNE 7, 2022
Let's be clear - we all want to do better, but if we knew how to change in order to do, or be, better at something, we likely would
CSM Magazine
JUNE 7, 2022
It’s no secret that starting your own business can be a daunting task. Not only do you have to worry about things like creating a product or service that people want, but you also have to come up with the money to get your business off the ground.
Tricia Morris
JUNE 7, 2022
Speed has long been known as the ultimate weapon. In a recent post, Constellation Research CEO and bestselling business author R. Ray” Wang discussed Alexander the Great’s success on the battlefield, and how it is often credited to the rapid decision-making capabilities of the leader’s armies.
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Want to know where CX is heading in 2022? Check out our 7 key predictions on how CX will evolve over the coming year and beyond. Download your copy now!
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