inSided
JANUARY 22, 2021
Today’s customers have high expectations, and in SaaS, selling never really ends. B2B buying cycles are long and complex and a whopping 77% of buyers f eel like the process is very complicated and time-consuming. Customer Success
Strikedeck
JANUARY 22, 2021
Vincent Manlapaz, in an interview with Nimesh Mathur talks about the evolving role of Customer Success as a competitive differentiator and why companies have started to look at it as a growth engine. The post Reorienting the Next Battle Ground of Competitive Differentiation first appeared on Strikedeck | Customer Success Platform.
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Hello Customer
JANUARY 22, 2021
Digital transformation accelerated in many companies over the past year. Physical customer interactions have been reduced to almost 0. Companies increasingly have to service their customers via digital channels. As a service company, this can be challenging. How do you know if you still reach your customers?
kommunicate
JANUARY 22, 2021
In the past couple of years while working with large financial institutions and educational institutions we have learned a lot about customer service. When we started we saw customer service as a process to answer customer queries. However, soon we started seeing it as a great way to build loyalty, excite customers while ensuring satisfactory [.]. The post How to Build Your Customer Service Chatbot?
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
ShepHyken
JANUARY 22, 2021
This week we feature an article from Tanya Bansal , Marketing Executive at Ameyo. Sh e shares best practices supervisors can use for monitoring call center agents in a work-from-home scenario. COVID-19 has led us to believe that we need to rethink, amend, and strengthen our contact centers with robust technology to stay ahead of the pandemic.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Oracle
JANUARY 22, 2021
A new generation of CX technology is reshaping the way consumers deal with money. The days of having to deal with banks or credit card companies in-person are over. Digital apps let consumers automate bill negotiations, manage debt, monitor their credit, and much more. If you’re looking for a preview of trends and innovations in the consumer fintech space, and how they’re changing the consumer financial CX, here are five trends worth watching.
delighted
JANUARY 22, 2021
To create a thoughtful customer survey, you need to decide what to measure, the sending method, and your survey audience. Even after careful consideration during the survey creation process, you notice your survey response rate is lower than expected. What could be causing this? Enter – nonresponse bias. Let’s break down the definition of nonresponse bias and how you can give your survey response rate a boost with 6 easy-to-implement tips.
Centercode
JANUARY 22, 2021
What makes a product perfect? Your answer might depend on the role you play in product development. If you’re all about quality, you might describe perfection as a product that aces all its test scripts and doesn’t surprise you with bugs once it’s in the field. If your focus is UX, you might call a product perfect if it has a seamless UI that’s completely intuitive and easy to use.
CustomerSuccessBox
JANUARY 22, 2021
I’m sure you would agree with me on the fact that customer success is the most important resource to help maintain customer trust in your business. And if given a chance, you’d like to be always with your customers, make them feel that you’re part of their team 24X7. Rather you don’t mind working right out of their office. Alas! Wishful thinking…In reality, it looks remotely feasible.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Qualtrics
JANUARY 22, 2021
As part of our Breakthrough Builders series, we chatted with ‘The Godfather of Experience Management’ Bruce Temkin, Head of Qualtrics XM Institute. We spoke about balloon selling, the power of a good chess game, and what it takes to create a groundbreaking XM organization. Bruce didn’t start out to be an XM expert. In fact, he acknowledges being a less-than-stellar academic student, focusing more on money-making activities.
ChurnZero
JANUARY 22, 2021
So, you signed up for a Customer Success gig and now your boss wants you to upsell? And expand? And have all those price increase conversations? “But I didn’t want a job in sales!”. If you’ve internally cursed the idea of selling or simply desire to take your sales skills up a notch, then this webinar is for you. To learn how selling and taking great care of your customers actually go hand in hand, we hosted a webinar with Bryan Neale, Founder of Blind Zebra Consulting and self-proclaimed “CS Sa
SmartKarrot
JANUARY 22, 2021
Role: Customer Success Strategy, Director Location: Belmont, CA, US Organization: RingCentral As a Customer Success Strategy Director, you will define the Inside CSM overall strategy, including the customer coverage model across segments and products to arrive at the optimal impact for customers and achieve RingCentral’s desired retention and usage goals.
iPerceptions
JANUARY 22, 2021
With new, faster options for testing and with COVID-19 vaccines rolling out, should employers change their employee self-screening processes? The post COVID-19 Employee Screening: How the Vaccine and Faster Testing Could Change Your Approach appeared first on Astute.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
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Uplight
JANUARY 22, 2021
We can all agree that 2020 was different from the average year in almost every way possible, and that is no exception when it comes to utility Marketplaces powered by. The pandemic caused uncertainty and challenges at every turn, but the Uplight team and our utility partners adapted, innovated, and stayed focused on delivering value Read More. The post How Uplight Marketplaces Adapted and Thrived in 2020 appeared first on Uplight.
Centercode
JANUARY 22, 2021
What makes a product perfect? Your answer might depend on the role you play in product development. If you’re all about quality, you might describe perfection as a product that aces all its test scripts and doesn’t surprise you with bugs once it’s in the field.
Optimove
JANUARY 22, 2021
PostFunnel Insider is Optimove’s series of CRM know-how, tips, news, and analysis videos. This time, we got the weekly news update, new CRM hack on measuring the right KPI and a deep analysis on JD Sports. All previous weekly shows All our videos on Optimove’s Youtube channel. B2CRM News: Return-Free Product Returns & Primark’s Position on Going Digital.
Magellan Solutions
JANUARY 22, 2021
18 Legal Professionals you can hire for Legal Outsourcing Services. How to optimize your legal firm in all directions? Hire legal professionals offshore. . Legal professionals who possess skill sets at par with your homegrown legal practitioners. Minus the zeros you write on the checks for their services. Legal Process Outsourcing companies provide the following legal aids.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Optimove
JANUARY 22, 2021
PostFunnel Insider is Optimove’s series of CRM know-how, tips, news, and analysis videos. This time, we got the weekly news update, new CRM hack on measuring the right KPI and a deep analysis on JD Sports. All previous weekly shows All our videos on Optimove’s Youtube channel. B2CRM News: Return-Free Product Returns & Primark’s Position on Going Digital.
dscout People Nerds
JANUARY 22, 2021
Exploring Streaming Behavior with a dscout Moments Mission.
ViiBE Blog
JANUARY 22, 2021
This week, ViiBE co-founder and CEO Marc Prempain was pleased to participate in a live Q&A with Zendesk Startup Centra l where he discussed how ViiBE’s web technology has revolutionized remote assistance, and where industry trends are leading this technology. During the interview he dove into 3 main topics: Redirecting your focus during the global health crisis Upcoming collaborations with Zendesk The future of remote assistance.
SmartKarrot
JANUARY 22, 2021
Is it really 2021? Did we successfully make it through 2020 and the years ahead of that? Most importantly, have things changed over the realm of time, or are they extant? It is a given that the oddities of complex changes have surfaced on the face of Planet Earth but one that stays rooted are the customers and the value that we strive to woo them with, has not seen a massive change.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
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