Wed.Nov 24, 2021

To Evolve CX, Evolve Your AX

Upstream Works

Contact centers that embrace a strategic focus on the customer experience (CX) will follow a different evolution path than those who stay the course with a conventional approach to customer service.

2021 78

Feedback Bribery

Shep Hyken

To what extent will a company go to try to get customer feedback ? Is it a simple email request? Is it an incentive to fill out a survey? And, if there is an incentive, can that skew the results? . One of our faithful subscribers sent in a question.


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The P’s & T’s of Customer Success


Every leader should develop a personal framework to organize how they approach their work. Customer Success leaders benefit from a personal framework since time is in short supply and we constantly need to prioritize our efforts.

2021 83

Customer Marketing: Part 4 – Engagement


Over the past few weeks, we’ve been exploring some of the different types of customer marketing initiatives that CSMs can own to deliver fantastic customer experiences.

AI Insights Playbook––Understand Your Customer Experience To Improve It

The biggest challenge facing Contact Centers is understanding what customers expect. With today’s changing customer expectations, dynamic market realities and aggressive competitors, organizations must understand where they are successful and where they fall short. Download this eBook to learn how you can improve your customer experience with the help of Artificial Intelligence.

6 Super-Effective Steps to Analyze the Responses of your NPS Program


6-steps to efficiently analyze your NPS program. Categorize Responses by Creating Tags. Identifying Top Customer Complaints from the Trending Tags. Deep dive into the Complaints and Validate them with the Customers. Allocate the Issues to the Concerned Departments. Take Action on the Customer Issues.

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Offshore Customer Service: Why Outsource to the Philippines?

Magellan Solutions

What Really Matters In Customer Support Outsourcing Philippines? When it comes to customer support outsourcing , the Philippines is the undeniable choice for a lot of businesses worldwide. Proof to that is the country remains as the call center capital of the world.

2021 52

5 quick tips to avoid negative CX this Black Friday

Happy or Not

There’s a chill in the air, trees are bare, and the days are getting shorter.

2021 53

How Does An Outsourced Technical Support Become A Service?

Magellan Solutions

What Is Support-as-a-Service? We all know what an outsourced technical support is. It is when you outsource your processes involving computers, websites, and the internet. . But what happens when your tech support becomes a service?

2021 52

Live Session: Automation Is Revolutionizing the Rebate Claims Process for Consumer Products Manufacturers

SAP Customer Experience

Automation Is Revolutionizing the Rebate Claims Process for Consumer Products Manufacturers Learn the challenges, the process and how SAP Intelligent Trade Claims Management adds intelligent automation to help CP companies improve their trade claims processing efficiency.

100 Pipeline Plays: The Modern Sales Playbook

For the first time, we’re sharing the winning plays that took us from scrappy startup to a publicly traded company. Use our proven data-driven plays to grow your pipeline and crush your revenue targets.

In the Subscription Economy, Only the Truly “Customer Centric” Will Survive!


Subscription model, membership economy, consumption-based model. Name it what you wish, but it ultimately boils down to the forever transaction. It is the moment where customers join once and stay forever.

What is "false" customer loyalty - and why is it so dangerous?


Loyalty Why "false" customer loyalty is so dangerous

2021 43

Nov 24 – Customer Success Jobs


Role: Vice President, Customer Success Location: Alpharetta, GA, US (On-site) Organization: Global Payments Inc. As a Vice President of Customer Success, you will be responsible for building and sustaining the strategic relationship with our customers and the revenue.

Chewable One Millimeter Mindset Blogs – November 2021

One Millimeter Mindset

This month, review these three chewable one millimeter mindset blogs: posts freshly created throughout November 2021. As you digest your Thanksgiving meal (and leftovers!), chew on my perspectives a bit more. Then, let me know what you think. First Post – Chewable One Millimeter Mindset Blogs.

2021 15

Your Guide to Using Conversational Marketing to Drive Demand Generation

What is conversational marketing really about? This guide will examine the market forces at play, shifting buyer trends, how to leverage conversation marketing, and the tactics involved in adopting it for a B2B demand generation strategy.

An Insightful Overview of the Differences between Intents and Entities


The Role of Intent and Entities in Understanding Context in Natural Language Processing Systems Intents and entities are the building blocks of natural language understanding by context. The more entities an intent can identify, the more robust it is.

2021 52

Advancing a sustainable world: Spotlight on Marilyn Johnson


Sustainability is at the forefront of how we do business at Clarivate. For us, ‘sustainability’ means that every action we take, no matter how seemingly small, can serve to improve, protect and nurture our world.

2021 52

Step-By-Step Guide for Successful SaaS Application Development

CSM Magazine

The process of developing a software system involves various stages such as requirement analysis, design, development, testing, deployment, etc. The step-by-step process where a software idea on paper is transformed into a working piece of software is called the Software Development Lifecycle (SDLC).

2021 52

How the pandemic shifted Roche’s priorities and R&D investments [PODCAST]


In this episode of Conversations in Healthcare , Richard Erwin discusses how Roche Products Limited (UK) has evolved their strategy during the pandemic.

2021 52

Driving Business Value with Contact Center and UC Integration

With the growth of hybrid work models and work from home, one thing is more important than ever: integration. But, how are companies leveraging it - both technically and operationally? In this whitepaper, you’ll get in-depth insight into how companies are utilizing integrated platforms in their day-to-day operations, and which success metrics they are measuring. Download your copy now to discover how companies are future-proofing their contact centers as they adapt to remote and hybrid workforces.

5 Tips to Create a Member-Focused Community

Vanilla Forums

To many, community building may seem like a relatively new discipline. However, the truth is community builders have been around for a lot longer than many might think. In fact, the first software user group was at IBM in 1955. Community

2021 52

10 Best Formstack Alternatives 2021 (Free + Better Features)


Have you been using Formstack to create forms and surveys? And you’re now open to better Formstack alternatives for certain reasons? Looking to compare different Formstack alternatives? You’ve come to the right place!

2021 52

7 Easy (yet efficient) Ways to Prove Customer Value


If you provide enough value, then you earn the right to promote your company in order to recruit new customers. The key is to always provide value. Guy Kawasaki. In today’s hyper-competitive business world, SaaS businesses find it increasingly difficult to stand out.

2021 52

How to Thank Your Testers


When you think of "incentives" in user testing, the first thing that comes to mind might be a free product or a gift card. And yes, those are both common and viable ways to reward testers for their participation

2021 52

LinkedIn + ZoomInfo Recruiter: Better Data for Better Candidates

Check out our latest ebook for a guide to the in-depth, wide-ranging candidate and company data offered by ZoomInfo Recruiter — and make your next round of candidate searches faster, more efficient, and ultimately more successful.