GetFeedback
AUGUST 11, 2020
This guide covers how financial institutions can collect feedback to improve the digital experience and build long-lasting relationships with customers.
One Millimeter Mindset
AUGUST 11, 2020
Creating innovative solutions, instead of comfortable solutions, works best when you actually prioritize addressing unmet client needs. To tease out the story of what is truly behind each design specification. So you create robust – yet flexible and innovative – client-focused solutions. Consider whether your project outcomes end up being comfortable solutions, rather than innovative ones.
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GetFeedback
AUGUST 11, 2020
An overview of key strategies SaaS businesses can employ to improve and enhance their customer experience.
Advantage Communications
AUGUST 11, 2020
Cus tomer service is crucial for the success of your business. High-quality customer experiences that delight your customers turns potential leads into sales, and cultivates a loyal following that means you extract more value from existing customers through word-of-mouth marketing, testimonials and reviews that drive new revenue.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
ReviewTrackers
AUGUST 11, 2020
One of the best ways to attract new customers to your business location is to harness user-generated content and customer testimonials. Not only does this kind of engagement with customers help drive brand awareness; it can also contribute to improved brand reputation and bring to the surface key insights essential to business improvement. Online, you’ll notice top brands adding, say, a Reviews or Testimonials section to their website, sharing 5-star praises from customers across their social me
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Strikedeck
AUGUST 11, 2020
Vincent Manlapaz, in an interview with Jill (Farvo) Sawatzky, talks about why creating an unforgettable and remarkable experience must be a top priority in a customer-facing organization.
NICE inContact
AUGUST 11, 2020
Moving to cloud contact center technology is not a question of if, but when. In 2020, 66% of companies are accelerating their move to the cloud as a result of the pandemic. When your contact center is ready for this transformation, Omdia has provided an important resource to help. The recent Decision Matrix – reviewing prominent cloud contact center providers - can help build a business case for moving to the cloud.
Kitewheel
AUGUST 11, 2020
Many marketers have opined that automation is antithetical to personalized marketing and customer experiences. They claim that automation is ruining great marketing, however, this is not the case. It isn’t automation that hurts CX, but rather failing to think about automation in the context of a customer journey. Brands must build experiences that react to their customer’s true needs and they must react in real-time.
Gainsight
AUGUST 11, 2020
Change is hard. When it comes to making a change in your product or launching a new version entirely, you might spend months analyzing and preparing for this update. You know what you’re doing is in the best interest of your users, but they haven’t been thinking about this change for months as you have. . How do you give your users a seamless change experience?
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Lithium
AUGUST 11, 2020
Hello everyone! Just a few quick important updates from the Atlas team. Hope everyone is having a healthy and productive month! As part of Phase 2 of our Atlas restructure project, the team has made some changes to the external category Atlas Hub , to better organize the different areas in that category. Job Board Alert ! Know somebody looking for a job?
CSM Magazine
AUGUST 11, 2020
The North East’s largest housing association, Thirteen is transforming its facilities management (FM) services with new mobile workforce management technology supplied by Leeds-based BigChange. The system, which incorporates CRM, job scheduling, a customer portal, vehicle tracking and a mobile app, is helping to improve services, reduce costs and boost productivity.
ppt solutions
AUGUST 11, 2020
TULSA, OKLAHOMA, August 11, 2020 – PPT Solutions, a premier provider of client-centric, performance-based Customer Experience and Business Optimization Solutions, announced today the addition of Monica Neuert to its growing Enterprise Solutions Team. Her strategic appointment will further strengthen the company’s service and capability offerings. The post PPT Solutions Introduces Monica Neuert as Director of Enterprise Solutions appeared first on PPT Solutions.
Forrester's Customer Insights
AUGUST 11, 2020
The approach that Florida Blue is taking to CX is working - and other insurers can learn from it. Learn how Florida Blue achieved a 5.8-point improvement in this year's CX Index.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
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XMplify
AUGUST 11, 2020
A guest blog by Chandresh Vaghanani of Acquire.
GetFeedback
AUGUST 11, 2020
Learn more about website exit intent surveys, what they are, and why you need them.
ShepHyken
AUGUST 11, 2020
Subscribe to an Amazing Customer Experience. How to Deepen Customer Relationships Through Subscription and Membership. Shep Hyken interviews Robbie Kellman Baxter , bestselling author and founder of Peninsula Strategies, LLC. They discuss how any company in any industry can utilize a subscription model to the benefit of their customers. Top Takeaways: Companies can find success by identifying a specific problem and then solving it for their customers forever, turning it into a “forever transacti
Experience Investigators by 360Connext
AUGUST 11, 2020
Trust is a core factor in facing the future of CX. There are known challenges and many, many unknowns in the months ahead. Customers are figuring out the “next normal” and what that means to their daily experiences. Businesses are looking to stay ahead of the challenges by creating better customer journeys and reassuring customers they’ll deliver what they need and how they need it.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
NetBase
AUGUST 11, 2020
Spotify and UMG are rocking the music world with a marketing move that’s making artists take note. The mutually beneficial partnership brings promotional power to both brands and is an exceptionally savvy move to make at any time, but particularly right now from a consumer and market intelligence standpoint. Let’s check it out! In doing so, we’ll explore several interesting dynamics surrounding the partnership, including: Emerging trends in the morphing music space.
Vanilla Forums
AUGUST 11, 2020
If you've ever logged into a site that started with an https prefix, you were on a site that was using SSL. On the flip side, if the site started with an http (no "s") then that means that data on the site is not secure—which means you won't see that little lock icon in the browser. When you see an https, it means that the data is encrypted and is something that can only be guaranteed with an SSL certificate.
CSM Practice
AUGUST 11, 2020
Maranda Dziekonski, Vice President Customer Success and People’s Operations at Swiftly, shared her insights into CSM’s career paths and ways to further develop the skills needed for a successful customer journey. According to Maranda, there are two things to consider in the CSM career path : attitudes and skills. CSM Attitudes. We all know exploring new horizons widens our knowledge of the world.
SurveySparrow
AUGUST 11, 2020
Just when we thought that no-code platforms are the future, here comes this astounding-sure-to-knock-your-mind-off-the-rocks model that’ll probably keep you glued to your seats. We aren’t surprised though. This is exactly what happens when Elon Musk and Sam Altman collaborate. Yes you guessed it right, we’re talking about OpenAI’s new model – GPT-3 ( Generative Pretrained Transformer -3).
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Maru Group
AUGUST 11, 2020
“It is that which we do know which is the great hindrance to our learning, not that which we do not know.”. ~ Claude Bernard. “I knew it, right from the beginning” Ever said that? I have, and I regret it now. When we jump to a conclusion early on in a research exercise it can feel so right that we can end up ignoring other evidence—information that might lead us to a different conclusion.
inSided
AUGUST 11, 2020
Photography software leaders Shootproof expedited the launch of their new customer community on the inSided platform in efforts to provide their customer base with the best possible support during an uncertain year. But the Shootproof community is also an integral part of their product feedback and ideation process. In this episode of The inSide Scoop, we're talking to Shootproof's VP Customer Success James Scott to find out how they've made this happen.
Optimove
AUGUST 11, 2020
“For years, marketers have been focused on return on investment (ROI) or total revenues generated from campaigns. But today’s environment requires a different approach.” The post Do You Know The Real Impact Of Your Marketing Campaigns? appeared first on Optimove.
Forrester's Customer Insights
AUGUST 11, 2020
This week, we have seen two examples of physical channel events take shape after almost six months of virtual. In earlier research around communities, I have pointed to the 150 events per year that were happening before COVID-19. Most of these events carried on virtually, with mixed results. In most cases, vendors didn’t get the […].
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
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