Fri.Jun 18, 2021

Top 4 Goals & Solutions for Better Customer Service via Facebook


There are over 2.8 billion monthly active users on Facebook , and counting. Chances are high that some of these users are your customers, and whether you’re aware of it or not, those customers are actively seeking support via social media.

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Guest Post: How to Care About Your Customers


7 Keys to Successful Customer Service. This week we feature an article by Rupert Jones , a passionate speaker and an Independent Financial Advisor. He writes about the 7 customer service elements that ensure your shoppers stay happy and included.

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Trending Sources

Stop Making This BIG Pricing Mistake

Beyond Philosophy

What tactics do you use in your pricing strategy? There are various ways, such as running promos like “buy one, get one free,” or branding it into your customers’ minds like “everyday low prices.”

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Why Financial Brands Should put Conversational CX at the Heart of Their Customer Engagement Strategy


Modern banking is a very different beast to what was the norm 15-20 years ago. Since the mid 1990s the total number of brick and mortar branches in the UK has fallen by 28% and it’s a similar story in the US, with 12,000 closing between 2010 - 2019.

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Top 5 Reasons to Move to the Cloud

Hybrid or 100% cloud? The choice is yours. With comprehensive security, unmatched scalability, cost certainty, and guaranteed reliability, a cloud-based contact center solution will serve your customers 24/7 without the operational headaches and cost issues of an on-premise solution. Download Enghouse's eBook today and learn the top reasons you should move to the cloud!

ChurnZero Receives 2021 Top Workplaces Award from The Washington Post


ChurnZero has been named one of The Washington Post’s 2021 Top Workplaces in the Washington, D.C.

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More Trending

Tips on How to Avoid Fraud in Loan Processing Call Center

Magellan Solutions

How outsourcing a loan processing call center prevents high risk of fraudulent transactions? Fraudulent transactions have been the main problem for any financial institution in the US. That’s why many businesses hope that outsourcing a loan processing call center can alleviate this situation.

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Q&A: How to Conduct Customer Exit Interviews and Use What You Learn to Fight Churn


It’s never easy learning that a customer is leaving. But as they prepare to leave, you have a rare opportunity to find out why.

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US Opting For Patient Care Services Telemarketing

Magellan Solutions

US opting for healthcare call center outsourcing companies . Health insurance companies make up a massive segment of the U.S. economy. It is a $1.1 trillion dollar enterprise currently. The steady growth has been recorded at 2.9 percent each year on average from 2015 to 2020. .

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A Tale of Two CXs


How are you connecting with customers in an OnScreen World? Every company talks about the customer experience. They study it, measure it, and analyze it. Resources and people are dedicated to improving it.

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The Forrester Wave™: B2B Marketing Data Providers, Q2 2021

In our 24-criterion evaluation of B2B marketing data providers, we identified the 11 most significant vendors — Data Axle, Dun & Bradstreet, Enlyft, Global Database, InsideView, Leadspace, Oracle, SMARTe, Spiceworks Ziff Davis, TechTarget, and ZoomInfo Technologies — and researched, analyzed, and scored them. This report shows how each provider measures up and helps B2B marketing professionals select the right one for their needs.

What is Considered Bad Data For B2B Telemarketing Campaign

Magellan Solutions

Every Bad Data You Can Find in Every B2B Telemarketing Campaign. Bad data in, bad data out. For B2B telemarketing campaigns, bad data means a lot of bad news for companies. Working on bad and inaccurate data results on the following: 27.3% or 546 hours/year wasted time of sales reps.

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6 ways to improve performance in your contact centre team


Date: Friday, June 18, 2021 Author: Pauline Ashenden - Demand Generation Manager 6 ways to improve performance in your contact centre team. Published on: June 18, 2021.

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Why Visibility Is the Foundation for Customer Success


Have you ever felt invisible standing in a room full of people, wondering if anyone notices you? Some want to blend into the background while others want to stand out, but at the end of the day, everyone wants to matter. It is no different for a customer. From enterprise to smaller organizations, customers want to be visible especially when it matters.

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Jun 18 – Customer Success Jobs


Role: Associate Director, Customer Success Location: Remote, United States Organization: AKASA As an Associate Director of Customer Success, you will demonstrate revenue cycle expertise by conducting customer onboarding and implementation activities such as process mapping or workflow review.

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Plugging Your Community Into the Customer Lifecycle

Speaker: Nichole Devolites, Customer Experience Expert, SecureAuth

Customer experience professionals understand the importance of both creating and maintaining easily available programs that improve CX. Nichole Devolites is joining us for a webinar on July 27th at 12 pm EDT to discuss how CX professionals can integrate and connect their communities with the customer lifecycle. Register today!

The Top resources from CustomerSuccessBox


Customer success is important for SaaS businesses as they’re a constant voice of the customer for your business.CustomerSuccessBox builds the all-in-one solution for customer success that goes beyond just health scores and viewing portfolios.

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Customer Value Management: The Ultimate Guide


The last decade saw the birth and rise of markets, management, and hunger of customers. One recent addition to that list is the growth of customer value management (CVM) which hasn’t taken any backseats over the years.

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A defining moment for employee experience — now’s the time to prove its value


Before COVID-19 and the shift towards hybrid working, organizations were already competing for talent based on employee experience.

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10 Sales Coaching Articles Your Sales Leadership Needs to Read

Integrity Solutions

Being a coach for sales teams has never been more important. Here are 10 sales coaching articles that can inspire new thinking, motivate your sales leaders and ultimately move the needle on your sales team’s performance.

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4 AI Hacks to Make Sales Teams More Efficient

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data. Read on to learn the four AI hacks sales teams need to improve their performance. Download the eBook today!

#4: What I Would Have Done Differently When Starting My Career in My 20’s

Michel Falcon Experience

To listen to this episode on an Apple device, click here. To listen on Spotify, click here. To listen to this episode on another platform, click here. Welcome… The post #4: What I Would Have Done Differently When Starting My Career in My 20’s appeared first on.

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Watch: Smart CRM Basics on Predictive Behavior Modeling and B2CRM Weekly News Update


PostFunnel Insider is Optimove’s series of CRM know-how, tips, news, and analysis videos. This time, we got the weekly news update, and a new Smart CRM Basics on predictive behavior modeling. All previous weekly shows All our videos on Optimove’s Youtube channel.

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