ChurnZero
AUGUST 20, 2021
If you work in Customer Success, then you’ve likely experienced the challenges of customers reaching out to you for their support-related needs – whether it’s technical troubleshooting or resetting a password. When distinguishing between these two customer-facing functions , the customer may think: “eh, tomayto, tomahto.” Afterall, from the customer’s perspective, you’re still all the same company, right?
ShepHyken
AUGUST 20, 2021
This week we feature an article by Ray?Blakney, CEO and co-founder of Live Lingua , a renowned online language learning platform. He writes about how companies can secure their current customers’ repeat business. Every entrepreneur knows how important repeat customer business is for the overall success of their enterprises. Rather than spending a ton of money on marketing to try to land new buyers, if you are able to secure loyal, lifelong customers, their repeat business will continually grow y
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SaleMove
AUGUST 20, 2021
Serving customers on their screen is the definition of customer-centricity. Today, customers making a separate call should be thought of as a failure. The post What If Every Phone Call Was Considered a Failure? appeared first on Glia Blog | Digital Customer Service Explained.
ChurnZero
AUGUST 20, 2021
If you work in Customer Success, then you’ve likely experienced the challenges of customers reaching out to you for their support-related needs – whether it’s technical troubleshooting or resetting a password. When distinguishing between these two customer-facing functions , the customer may think: “eh, tomayto, tomahto.” Afterall, from the customer’s perspective, you’re still all the same company, right?
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
SaleMove
AUGUST 20, 2021
Serving customers on their screen is the definition of customer-centricity. Today, customers making a separate call should be thought of as a failure. The post What If Every Phone Call Was Considered a Failure? appeared first on Glia Blog | Digital Customer Service Explained.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Qualtrics
AUGUST 20, 2021
The disruption of 2020 caused new behaviors, new purchase drivers, and new consumer expectations. We asked a panel of experts for their advice on managing the new challenges of CX for B2B. Hear more answers to the biggest CX for B2B questions: Watch the full webinar on-demand now. First, the good news: the fundamentals of how successful companies thrive with customer experience hasn’t changed, according to James Bampos, Head of B2B CX Solutions Strategy at Qualtrics.
inSided
AUGUST 20, 2021
New week, new knowledge! It’s time for another post in our series, This is Digital Customer Success , where we set out to get clarity on all things Digital CS. In our last post, we talked about creating a “ one-step journey.” This week, it’s time to talk more about how to measure your digital-led program. Because no matter what channels you have in place, you’ll have data to guide you.
Engine Insights
AUGUST 20, 2021
An important aspect of data collection in the insights industry is the ability to get survey invites out to potential respondents and recruit them for research projects. In the past this was a fairly simple undertaking – set up an email invite and blast it out to your client’s respondent list, and then let the responses pour into your survey.
Zonka Feedback
AUGUST 20, 2021
Do you want to enjoy an excellent long-term relationship with your customers? Do you want your customers never to churn and keep giving you a business? This is possible only when you deliver what your customers specifically want and expect from you.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
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