Wed.Mar 23, 2022

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Understanding “The Great Resignation” and Brands’ Own Role in Creating It

InMoment XI

The news media has been rife this last year or so with stories of The Great Resignation—an unprecedented tidal wave of job market churn that has seen millions upon millions of employees quit their jobs.

2022 493
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Good Habits Are Just as Important as Talent and Skill

ShepHyken

I recently received a note from my friend and Shepard Letter subscriber, Michael Staenberg. He commented on the recent Never, Never, Never Be Late article and sent a list of what he referred to as Things that Require Zero Talent. At the top of the list was being on time. .

2022 139
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What is Employee Commitment?

InMoment XI

There are a lot of terms that make up the employee experience (EX) ecosystem. You’ve probably heard all or one of these at one time or another: employee engagement, employee retention, employee satisfaction, so on and so forth. .

2022 260
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Three Tips to Fire Up Your Customers to be Your Best Sales Force!

Daniel Group

Three Tips to Fire Up Your Customers to be Your Best Sales Force! At The Daniel Group, we are learning more and more about referral activity in the B2B world, and we now have three tips to help you increase your referral activity and fire up your customers to become your best sales force.

2022 105
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The 2023 Customer Experience Management Value Index

Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.

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Let’s be GREAT out there!

Bill Quiseng

“People need to be reminded more often than they need to be instructed.” ” Samuel Johnson. In the 1980s TV police drama series, Sgt.

2022 107

More Trending

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Field Service Gig Workers Can Negatively Impact Customer’s Satisfaction

Middlesex Consulting

The current labor market and gig workers As a result of both the Silver Tsunami (older workers retiring) and the Great Resignation (employees quitting in large numbers), most field service teams have many unfilled jobs.

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Are You Experiencing A Great Professional Recalibration? You Should Be.

One Millimeter Mindset

There is a great professional recalibration going on. Are you experiencing it? If not, you should be. Let’s explore together, shall we? By now, you are reading plenty about the Great Post-Pandemic Resignation.

2022 98
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Everything You Need to Know to Turn Customers Into Brand Ambassadors

Kustomer

In a crowded marketplace, where consumers are often bombarded with marketing claims made by brands, it can be difficult for them to know who to trust. In these situations, many turn to their peers for recommendations or advice.

2022 86
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Standard Bank Selects Calabrio for Its Cloud-First Approach to Workforce Optimisation

CSM Magazine

Standard Bank has selected Calabrio for its cloud-first approach to workforce optimisation and close integration with Amazon Connect. .

2022 59
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How to Leverage the Top CX Trends of 2023

Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.

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4 Ideas to Increase Credit Union Membership

Comm100

As financial institutions emerge from the disruption of the pandemic, credit unions find themselves in an interesting position. By all available metrics, this is a period of unprecedented growth for credit unions around the world.

2022 92
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Free Webinar: Building a Seamless Omnichannel Strategy

CSM Magazine

Are you providing your customers with a range of engagement channels that satisfy their desires? If not then you organization is failing in a critical piece of today’s customer experience puzzle, and it’s costing you your customers, your reputation and your revenue.

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Reinventing airline cargo loyalty with LoyaltyPlus Frequent Freighter

LoyaltyPlus

Just like so many other sectors, the COVID-19 pandemic has had a massive negative impact on civil aviation. In 2020, less than 50% of passenger seats were offered due to restrictions. The journey to recovery will be a long one. The saving grace for airlines has been the growth of cargo.

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4 Clear-Cut Compensation Models for CSMs

Education Services Group

It’s really easy to get tangled up in the nitty-gritty when you’re building a new compensation plan for your CSMs. There are so many questions to answer. If you own renewals or expansions, which revenue goals make the most sense for CSMs?

2022 52
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How Mature Are Your Digital Experiences? A Step-by-Step Guide to Improved CX

Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.

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Three important words

Zeisler Consulting

I wrote a while back about how a big-box home improvement retailer made it less convenient for military folks to receive their in-store discount, while saying the purpose was to make it more so for us.

2022 52
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Planning a B2B hybrid event this year? Seven critical considerations

Forrester's Customer Insights

Hybrid is very much in vogue as marketing leaders look to develop an event mix which delivers audience flexibility, digital insight and improved engagement. Indeed, in a survey we ran late last year, 58% of respondents agreed that all flagship events would be hybrid within 24 months.

Events 49
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Three important words

Zeisler Consulting

I wrote a while back about how a big-box home improvement retailer made it less convenient for military folks to receive their in-store discount, while saying the purpose was to make it more so for us.

2022 52
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[Podcast] Empowering Your Audience by Breaking Down Barriers

Lithium

In the digital age, brand marketing and customer support are proving to be a strong partnership in sharing and understanding what customers want. If there is something to be learned from today's guest, it’s that all organizations can benefit from simply talking to their customers.

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Is Your CX Program Delivering the Results You Had Hoped?

When you launch a CX program, there is often an air of exuberance. A year or two later, however, it can feel like your program has flat-lined and you find it hard to make improvements. If your CX program is struggling, check out our latest whitepaper for tips on how to reverse the trend.

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Best SaaS Customer Engagement Model for 2022

CustomerSuccessBox

“You cannot buy engagement, you have to build engagement” Whether or not your SaaS company provides huge customer success, it is substantial that a customer engagement model oversees proactive engagement with clients.

2022 52
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How To Create Effective Troubleshooting Flowcharts For Customer Service?

Knowmax

The post How To Create Effective Troubleshooting Flowcharts For Customer Service? appeared first on Knowmax. Decision Trees troubleshooting flowcharts troubleshooting flowcharts for customer service troubleshooting guide flowcharts

2022 52
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Customer Success Agenda VS Customer Success Objective

CustomerSuccessBox

As a Customer Success Manager , your main goal is to ensure that your customers have a great experience. And to make sure that your customers get the maximum value out of your product.

2022 52
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Attract the Right Candidates by Building and Defining a Strong Company Culture: a Netflix Case Study

Customer Bliss

Treating customers with dignity and respect starts with treating employees the same way. Employees need to feel it, experience it, and receive it themselves. The beloved companies care for their employees, because they know this internal culture builds trust and inspires great work.

2022 139
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5 Ways to Supercharge Your CX Strategy

Want more from your customer experience program? This whitepaper outlines 5 tactics to improve your CX strategy and take your program to the next level. Download your copy now!

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Managing customer feedback in real time

Brad Cleveland

Managing customer feedback includes both short and long-term objectives. It involves responding to feedback as it happens and collecting and analyzing feedback from many customers to look for recurring problems and opportunities.

2022 29
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What Should My Content Pillars Be?

DemandJump

Search engine optimization (SEO) is the name of the game when it comes to creating and publishing content online.

2022 98
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From Idea to Fruition: Manage Your Product Lifecycle More Efficiently

Gainsight

In the ideal world, you would release a product, it would be an instant hit, and customers would purchase it forever. Unfortunately, that’s rarely—if ever—the case. Selling the most products and getting the best business outcomes starts with a smart approach to product lifecycle management.

2022 91
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What Makes a Good Pillar Page?

DemandJump

To understand SEO pillar strategy, it’s best to start with some well-known imagery. You can probably picture a few famous buildings with pillars. Think of the Lincoln Memorial in Washington, D.C., or the ancient Parthenon building in Athens, Greece.

2022 98
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Stay Ahead of the Game

Want to know where CX is heading in 2022? Check out our 7 key predictions on how CX will evolve over the coming year and beyond. Download your copy now!