Sun.Oct 31, 2021

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New Partnership: Lumoa in joint partnership with Forsta

Lumoa

Forsta Partners with Lumoa to Deliver Powerful, AI-Driven Analytics To CX, EX and Market Research Professional Partnership will streamline open-ended feedback using artificial intelligence to drive better-informed decisions NEW YORK and LONDON and OSLO, Norway, 1st of November, 2021 – Forsta , the leading Customer Experience and Research Technology company created earlier this year by the merger of Confirmit, FocusVision and Dapresy, is announcing its partnership with Lumoa , an AI-po

2021 83
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Get It Fixed, Then Clam Up!

Steve DiGioia

In the service industry, problems happen every day. An employee makes a mistake, and the customer is, at best, disappointed. Or angry, at worst. It’s inevitable. It happens. It’s part of any operation that has many “moving” parts. “Service recovery”, a company’s resolution of a problem from a dissatisfied customer, comes next. Your job is to get it fixed, then clam up.

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Gartner Peer Insights: Optimove Receives 95% “Willingness to Recommend” by Clients

Optimove

Back in May, we told you about further advancements Optimove made in Gartner’s Magic Quadrant for Multichannel Marketing Hubs. Then, in August came Forrester’s Wave for Cross-Channel Campaign Management systems, and we were proud to share our recognition as “Leaders.” Finally, just a few weeks ago, we were especially celebratory, as we announced a $75M growth investment.

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Decoding the QBR myth- Interview with Sue Nabeth Moore

CustomerSuccessBox

Many CX professionals across the globe don’t understand the criticality of business reviews. This is why we, at CustomerSuccessBox, thought of interviewing CS leaders to understand their perspective of QBR. We hope to give a fresh perspective regarding the QBR process which will take your customer success efforts to the next level. Sue Nabeth Moore is Co-Founder of Success Chain and also among the Top 50 Customer Success Influencer 2021.

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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Optimove Announces Integration with Criteo to Scale Multichannel Marketing Orchestration

Optimove

“Optimove, the leading global CRM Marketing platform, today announced an integration with Criteo, that will allow Optimove’s clients to better personalize customer experiences using digital advertising.” The post Optimove Announces Integration with Criteo to Scale Multichannel Marketing Orchestration appeared first on Optimove.

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Decoding the QBR myth- How to conduct an effective QBR

CustomerSuccessBox

Business reviews provide the perfect opportunity to build a relationship with stakeholders. In some cases, if you are not aware of the right stakeholders- it will help you get connected and understand the perceived value of the product/service you are providing. Be it a Quarterly Business Reviews(QBR) or an EBR, these have the potential to gain customer trust, encourage them to interact with the company more frequently, and is an opportunity for the firm to identify if the customer is getting th

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How Attention Pays™ for Productivity, Accountability & Profitability

Doing CX Right

Neen James, author of 9 books, explains how Attention Pays™ and ways of listening with our eyes to deliver better customer & employee experiences. The post How Attention Pays™ for Productivity, Accountability & Profitability appeared first on Doing CX Right.

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Decoding the QBR myth-Interview with Aaron Thompson

CustomerSuccessBox

At CustomerSuccessBox, thought of interviewing Customer Success leaders to understand their perspective of Quarter Business Review. We hope to give a fresh perspective regarding the QBR process which will take your customer success efforts to the next level. Aaron Thompson is a Customer Success Connector, Educator & Keynote Speaker, and is currently the Chief Revenue Officer for SuccessHACKER.

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October 2021 Product Update

Upwave

The post October 2021 Product Update appeared first on Upwave.

2021 26
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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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Decoding the QBR myth-Interview with Mary Poppen

CustomerSuccessBox

Many CX professionals across the globe still don’t understand the criticality of Quarterly Business review. This is why we, at CustomerSuccessBox , thought of interviewing CS leaders to understand their perspective of QBR. We hope to give a fresh perspective regarding the QBR process which will take your customer success efforts to the next level. The second interview in the series is with Mary Poppen.

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Customer Success Manager certifications

CustomerSuccessBox

This is a new initiative by CustomerSuccessBox to train Customer Success managers. The CustomerSuccessBox 101 Training for CSMs will help you drive business outcomes and become a trusted advisor who continuously delivers value to their customers. You get to learn the best practices, the process to be followed and the CustomerSuccessBox features effectively.