kommunicate

FEBRUARY 26, 2022

Last Updated on February 26, 2022 Customer service has always been important, but as the economy becomes more competitive, it is even more important that clients have a smooth interaction with your company. That’s the only way to retain customers and continue to grow in this economic climate. Making sure customers have an amazing interaction [.]. The post Chatbots vs.

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2022 Blog Interaction Customer Service 119

Doing CX Right

FEBRUARY 26, 2022

Howard Tiersky, author of Winning Digital Customers, shares how to drive customer behaviors, earn their love and emotional commitment to maximize your competitiveness. The post Influencing Desirable Customer Behaviors Through Experience Management appeared first on Doing CX Right.

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Management Customers Employee Experience Customer Experience 116

Beyond Philosophy

FEBRUARY 26, 2022

Do you know when in your experience customers decide to buy from you or not? You should. Otherwise, how can you design an appropriate environment to get customers to decide to do what you want? It reminds me of the phrase, “Crossing the Rubicon.” The Rubicon river was a northern boundary outside Rome in the ancient Roman Empire. The Senate determined if a general crossed the Rubicon with their army, that was grounds for treason.

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Consulting Reference Financial Books 78

Brandwatch CX

FEBRUARY 26, 2022

A few years ago our then-intern (and now Product Marketing Manager) Phill Agnew was let loose on our Brandwatch Twitter account. At the time we were promoting a guide on community management, and he took a rather interesting approach on the wording of the social post. We awoke the day after promoting the guide to a number of angry replies, accusing us of being rude and disparaging.

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Marketing Competitive Advantage 2016 Consumers 60

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Magellan Solutions

FEBRUARY 26, 2022

Outsourcing is synonymous to business expansion. When a business aims to make it to the top of the food chain, outsourcing is one of the best ways to do so. A perfect example of that is in 1923, General Motor’s CEO Alfred Sloan Jr. used outsourcing to improve the business. Sloan, Jr. management style is cooperation with different individuals, specialized units, each with different functions, and was responsible for different segment production.

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Government 2020 Insurance Innovation 40