InMoment XI
AUGUST 15, 2022
Retail brands’ primary objective used to be providing a great product , but as competition heats up and consumer expectations grow more complex, retailers need to find new, bolder ways to stand out from the crowd. And that’s why the retail customer experience is more important than ever before.
Russel Lolacher
AUGUST 15, 2022
In this episode of Relationships at Work, Russel chats with activist and Campaigns Manager Jessie MacNeil-Brown on encouraging activism in employees improves the world and workplace.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Magazine
AUGUST 15, 2022
Simulation training is one of the fastest-growing training approaches for customer service agents. The new approach helps prepare customer service agents to deliver superior customer experiences before live customer interactions confidently.
Playvox
AUGUST 15, 2022
Contact centers succeed or fail on agent performance. Today’s top-performing contact center leaders know remote workforce training and agent engagement are the new imperatives for performance optimization.
Advertisement
Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.
MyCustomer
AUGUST 15, 2022
Engagement What is a customer journey health score
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
MyCustomer
AUGUST 15, 2022
Engagement How do you prioritise your CX projects
BirdEye
AUGUST 15, 2022
When customers search for your products online, will they see you or your competitors first? If you aren’t ranking high enough in search results, you may be losing leads that are clicking on the links above yours.
MyCustomer
AUGUST 15, 2022
"CX pros must develop executive leadership skills" Rhys Fisher. Wednesday, August 17, 2022 - 08:28. Customer experience management. Customer journey mapping. Customer value. MYC'D UP WITH CX LEADERS episode 8: Tabitha Dunn, Customer Experience Executive. Engagement
Natalie Petouhof
AUGUST 15, 2022
Original Article by By Stephen Leaden. The term empathy is key to engaging any kind of Customer Experience (CX), Member Experience (MX), Patient Experience (PX), and Employee Experience (EX) in any industry going forward in today’s climate.
Advertisement
Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.
Method:CRM
AUGUST 15, 2022
Keeping customers happy is one of the most important things you can do. So, when it comes to the customer experience vs. customer relationship debate, the answer is both! The key to delivering a great customer experience (CX) is establishing solid relationships with your clientele. .
Natalie Petouhof
AUGUST 15, 2022
Original Article by Mila D’Antonio. My path to a CX career started in 2001 at Peppers & Rogers Group. I joined the company seven years after founders Don Peppers and Martha Rogers PhD envisioned, evangelized, and popularized the concept of one-to-one relationships.
CSM Magazine
AUGUST 15, 2022
Customer support is a vital part of any online business, especially casinos! Here’s all you need to know about casino customer support. Customer support agents are the unsung heroes of the online world.
Natalie Petouhof
AUGUST 15, 2022
Original Article by Jon Arnold. I’ve been reading an advance copy of Empathy in Action, and while I don’t write book reviews as a matter of course, I view this as a creative form of thought leadership about what customer service needs to look like in 2022.
Advertisement
Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.
.png)
CSM Magazine
AUGUST 15, 2022
Planning, starting, running, and growing a business are all part of business management. Specific tasks will vary depending on the type of business.
Natalie Petouhof
AUGUST 15, 2022
Original Article by Zeus Kerravala. Customer experience (CX) has become the overwhelming top initiative for business leaders. CX is now the top brand differentiator; those that deliver an excellent CX thrive, while those that do not eventually fail.
Kustomer
AUGUST 15, 2022
Customer demands and competition from other brands are increasing every day. Because of the overwhelming number of alternatives available to them, modern customers are not shying away from demanding excellent customer service.
Natalie Petouhof
AUGUST 15, 2022
Original Article by Valoir Incorporated. Valoir’s State of Digital Transformation study published in Fall 2021 found that the biggest challenges for successful digital transformation were not budgets or resources, but departmental politics and lack of executive leadership.
Advertisement
When you launch a CX program, there is often an air of exuberance. A year or two later, however, it can feel like your program has flat-lined and you find it hard to make improvements. If your CX program is struggling, check out our latest whitepaper for tips on how to reverse the trend.
SAP Customer Experience
AUGUST 15, 2022
Have you forgot your SAP Universal ID account password? Don’t worry, follow the below steps and everything will be sorted out. Let’s start… Go to SAP for Me: [link] Click ‘Sign In’ Enter the SAP Universal ID email address. Do NOT click the “Forgot password?” link on this screen (it.
Natalie Petouhof
AUGUST 15, 2022
Original Article by Ginger Conlon. Listening” to customers and employees today can be complex. It involves capturing not just what people tell us, but also how they’re interacting with our customer experience channels and how they feel doing this.
Magellan Solutions
AUGUST 15, 2022
15 E-Commerce Trends You Need to Watch Out For In 2022 to 2023. The electronic commerce (e-commerce) industry is always evolving, and this year has been no exception. More than ever, business owners are developing and enhancing their online stores to better serve customers. Over the past three years, the e-commerce industry has experienced significant development.
Natalie Petouhof
AUGUST 15, 2022
Original Article by Jim Tincher. Change management is a critical skill when leading company growth and responding to digital disruption. As the processes, policies, technology, and culture needed to drive improved experiences shift, customer experience (CX) must shift, too.
Advertisement
Want more from your customer experience program? This whitepaper outlines 5 tactics to improve your CX strategy and take your program to the next level. Download your copy now!
Magellan Solutions
AUGUST 15, 2022
15 E-Commerce Trends You Need to Watch Out For In 2022 to 2023. The electronic commerce (e-commerce) industry is always evolving, and this year has been no exception. More than ever, business owners are developing and enhancing their online stores to better serve customers. Over the past three years, the e-commerce industry has experienced significant development.
DemandJump
AUGUST 15, 2022
Pillar-Based Marketing platforms are a great choice when it comes to reaching marketing goals. Audiences are tired of reading boring, irrelevant content that doesn’t keep them engaged. And companies are losing out on business, simply because their content isn’t ranking on the first page of Google.
West Monroe
AUGUST 15, 2022
Middle-market banks have historically employed a fragmented digital strategy to improve back-office efficiency, focusing on sales enablement and client servicing. This was coupled with a variety of offerings that still relied on in-person interaction to achieve optimal experiences for customers.
Optimove
AUGUST 15, 2022
It might happen every year, but when Google and Apple take to their respective stages to announce their product roadmaps for the coming year, most marketers get the chills.
Advertisement
Want to know where CX is heading in 2022? Check out our 7 key predictions on how CX will evolve over the coming year and beyond. Download your copy now!
Expert insights. Personalized for you.
529 
Let's personalize your content