Thu.Dec 31, 2020

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Building a Customer Centric Culture with Annette Pedroza

Kustomer

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Annette Pedroza to learn about building a customer centric culture. Learn how Annette accomplishes this by listening to the podcast below. Success Starts with Leadership. Having over 20 years of customer service experience, Annette Pedroza helps companies uncover their CX potential by showing ways in which they can improve their overall customer service techniques as a brand.

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Six Way To Advance CX in 2021

Doing CX Right

What are the best ways to advance customer experience and employee engagement in 2021 and beyond? Read what four experts have to say to achieve success. The post Six Way To Advance CX in 2021 appeared first on Doing CX Right.

2021 59
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Facebook Head of Design Charlie Sutton: ‘learning is the source of our agency’

Qualtrics

As part of our Breakthrough Builders podcast series , our VP of Tech Jesse Purewal chats with Charlie Sutton, Head of Design at Facebook, about why Apple dominates the tablet market (it’s not what you think), why he says it’s important to remember that most of the work he does will end up in a landfill, and what you’re getting wrong when you think about the future of VR.

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Watch: CRM Hack on New Players Experience , B2CRM Weekly News Update, and CRM Analysis on Nando’s

Optimove

PostFunnel Insider is Optimove’s series of CRM know-how, tips, news, and analysis videos. This time, we got the weekly news update, a new CRM hack on new players experience, and a deep analysis on Nando’s. All previous weekly shows All our videos on Optimove’s Youtube channel. B2C CRM NEWS UPDATE: What TV commercial trends from 2020 & the “home-hype” revenue numbers tell us for 2021?

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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6 easy steps to knowledge migration with Knowmax

Knowmax

6 easy steps to knowledge migration with Knowmax.

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CEO of Room to Read Geetha Murali: ‘Reading is a ticket to freedom and choice’

Qualtrics

As part of our Breakthrough Builders podcast series , our VP of Tech Jesse Purewal chats with Geetha Murali, CEO of Room to Read, about the importance of developing skills, the story of one girl who went from indentured servitude to sharing a stage with Hillary Clinton, and what she means when she talks about “treasure hunting.”. Listen to the complete podcast episode of Breakthrough Builders with Geetha Murali.

Books 26
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6 Lessons I Learned From 2020 that I Carry Forward Into 2021

One Millimeter Mindset

What. A. Year. Something no one can deny, regardless of where you sit around the business table. 2020 threw one tactical and strategic challenge at us after another. And while we still are processing what we learned during 2020, the year keeps up its relentless onslaught. Because we will drag the stuff left unresolved from 2020 into the New Year. I offer these 6 lessons I learned from 2020.

2021 71
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Atlassian CMO Robert Chatwani: ‘Don’t start with the opportunities in front of you. Start with you’

Qualtrics

As part of our Breakthrough Builders podcast series , our VP of Tech Jesse Purewal chats with Robert Chatwani, CMO of Atlassian how he registered a staggering 20,000 South Asian bone marrow donors in just 12 weeks. He also recommends how you can discover your own purpose, and how a simple but powerful idea led to a partnership with the World Bank, and an entirely new business model at eBay.

Banking 26
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Shopify VP of Engineering Farhan Thawar: ‘Follow the smart people and the hard problems’

Qualtrics

As part of our Breakthrough Builders podcast series , our VP of Tech Jesse Purewal chats with Shopify VP of Engineering Farhan Thawar on why you only need 15 minutes with a candidate to make a hiring decision, and the one thing you should optimize at the expense of all others. Listen to the complete podcast episode of Breakthrough Builders with Farhan Thawar.

2015 26
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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper