Russel Lolacher

JUNE 5, 2022

In this episode of Relationships at Work, Russel chats with technology service leader and speaker Brandon Caudle on the pros and cons of communication technology at work. A few reasons he is awesome – he’s the Senior IT Customer Support Manager for First American Title – leading the technical/customer support to their employees, he’s served on the board of directors for HDI , a professional association supporting technical and service management industry, and fun fact – keynote speak

Communication 93

Communication Technology Culture Employee Experience 93

Zonka Feedback

JUNE 5, 2022

It goes without saying that customer feedback should be the basis of all decisions when you’re running a customer-centric business. But when we say customer feedback, we do not necessarily mean sending out customer surveys in bulk and then trying to recover helpful data from thousands of responses.

Feedback 52

Feedback Customer Centricity Customers 52

West Monroe

JUNE 5, 2022

There’s no question that the market is struggling. The Nasdaq is down 29% this year, and the S&P 500 is down 15% since January. If a recession isn’t here yet, it will be soon. But that doesn’t mean growth is impossible. In fact, there are proven strategies that software and tech-enabled companies can leverage to weather the storm and continue to grow—doing so in an efficient, cost-effective manner.

2008 52

2008 2010 Sales Touchpoint 52