Beyond Philosophy

JANUARY 19, 2020

We do research called an Emotional Signature ® that examines the Customer Experience from a subconscious psychological perspective. Therefore, by definition, you get a different viewpoint after you undertake it for your organization. . However, in our global Customer Experience consultancy, whenever we present our findings to an organization, you usually get at least one person that tries to bend the results to meet their agenda.

Leadership 156

Leadership Consulting Presentation Sports 156

GetFeedback

JANUARY 19, 2020

To prepare for a recent business trip, I booked a roundtrip flight, hotel, and rental car. All done via Expedia, because it gives me one place to handle all travel arrangements, and provides a very nice app to remind me what I booked along with directions, phone numbers, and more. . As my trip progressed, I got email requests for feedback at each step.

Touchpoint 365

Touchpoint Customer Journey Measurement Social Media 365

Kate Nasser

JANUARY 19, 2020

Courageously care this way for great service & teamwork - even on bad days. Insight fr Kate Nasser, The People Skills Coach™ Customer Service, Leading Morale. The post Courageously Care for Teammates & Customers Everyday | #CX #CustServ appeared first on KateNasser.com.

Customers 55

Customers Insights Customer Service Contact Center 55

GetFeedback

JANUARY 19, 2020

Learn which surveys you should use to measure the experience at each touchpoint in the customer journey map (CJM).

Touchpoint 195

Touchpoint Customer Journey Measurement Customer Journey Mapping 195

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

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