Sat.Jan 08, 2022

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My Customer is So Annoying! How to Rationally Decide if the Time Has Come to Sack Them

Beyond Philosophy

We all know that feeling when you see which client is calling and you inwardly groan, What is wrong now? Some customer relationships are more difficult than others, for sure. That is to be expected in any organization. However, there are other customer relationships that have moved beyond difficult. The costs of the resources it takes to manage the many aspects of doing business with them has outgrown the revenue the generate.

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Episode #1 – Plain Language At Work

Russel Lolacher

In episode one of Relationships at Work, I chat with Leslie O’Flahavan , as we discuss how we communicate with each other in the workplace and how incorporating plain language can benefit your relationships with others. Some of the reasons Leslie is awesome – Owner of the E-write consultancy, she’s a professional writing trainer, coach and instructor, professional speaker, and you feel the benefit of her expertise through organizations like Air Canada, US Fish and Wildlife Service an

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Measuring Net Promoter Score (NPS) in Intercom

Zonka Feedback

Over 18 years ago, Net Promoter Score became a fundamental business metric.

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Episode #2 – Why Are We Not Listening to Feedback at Work

Russel Lolacher

In episode two of Relationships at Work, I dig into an INC.com article on a study by Explorance and Wakefield Research to probe employees attitudes on workplace surveys in their hope to uncover the causes of employee satisfaction or dissatisfaction at work, and it’s possible linkage to employees leaving. Check out all the episodes of Relationships at Work.

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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5 ways to be a good knowledge manager

Knowmax

5 ways to be a good knowledge manager.