Empathy as a Superpower: 4 Steps to getting it right
Beyond the Arc
MAY 11, 2020
The pandemic has transformed the age of the customer into the age of empathy. For many businesses, infusing that level of emotional connection into their communications is new territory. But it is fast becoming a business imperative as a way of engaging customers who are grappling with economic hardships and ongoing uncertainty. Communicating with empathy [.].
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