Eptica

JANUARY 16, 2022

Date: Monday, January 17, 2022 Author: Pauline Ashenden - Demand Generation Manager How data analytics can enhance customer service. Published on: January 17, 2022. Author: Pauline Ashenden - Demand Generation Manager With so much data being generated by around customer service and the customer experience, there’s an increasing role for data analytics to extract learnings and actionable insights.

Customer Service 127

Customer Service 2022 2021 Blog 127

Kate Nasser

JANUARY 16, 2022

Use this people skills technique from Kate Nasser, The People Skills Coach™, Author, Leading Morale, to use less bluntness & still be honest. Important in leadership, teamwork, sales, employee engagement, leading morale, and yes in your personal life too! The post People Skills Technique to Be Less Blunt Still Honest | #PeopleSkills #Bluntness appeared first on KateNasser.com.

Leadership 111

Leadership Sales Engagement Communication 111

Doing CX Right

JANUARY 16, 2022

Jeff Toister, author of 4 customer service books, explains what elite brands do differently to turn upset customers into happier ones. You can do the same too. The post Doing Customer Service Right in 2022 and Beyond appeared first on Doing CX Right.

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2022 Customer Service Books Customers 59

Russel Lolacher

JANUARY 16, 2022

In episode four of Relationships at Work, host Russel Lolacher revisits Maslow’s Need Hierarchy. You remember that one, right? Well it actually gets a lot more interesting. One of the inspirations for Maslow’s theory was in the time he spent with the Blackfoot First Nations for six weeks, and writer Teju Ravilochan has done an amazing job summarizing that research.

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Culture Article Connections Financial 52

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