Sun.Jan 16, 2022

People Skills Technique to Be Less Blunt Still Honest | #PeopleSkills #Bluntness

Kate Nasser

Use this people skills technique from Kate Nasser, The People Skills Coach™, Author, Leading Morale, to use less bluntness & still be honest. Important in leadership, teamwork, sales, employee engagement, leading morale, and yes in your personal life too!

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How data analytics can enhance customer service


Date: Monday, January 17, 2022 Author: Pauline Ashenden - Demand Generation Manager How data analytics can enhance customer service. Published on: January 17, 2022.

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Doing Customer Service Right in 2022 and Beyond

Doing CX Right

Jeff Toister, author of 4 customer service books, explains what elite brands do differently to turn upset customers into happier ones. You can do the same too. The post Doing Customer Service Right in 2022 and Beyond appeared first on Doing CX Right. DoingCXRight®?

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Episode #4 – More than Maslow’s Need Hierarchy at Work

Russel Lolacher

In episode four of Relationships at Work, host Russel Lolacher revisits Maslow’s Need Hierarchy. You remember that one, right? Well it actually gets a lot more interesting.

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How to Supercharge Your Customer Feedback Strategies with Messaging

When customers communicate with companies, they choose the channel for quickest response, even if it’s not their preferred channel. Read about this disconnect, the preference for human-assisted channels, and how messaging improves customer experience.