CSM Magazine

MARCH 13, 2022

Avaya has announced results of an online market research survey conducted by IDG Communications indicating the most successful UK&I businesses recognise customer-centricity involves an interconnection between Customer, Employee, User, and Multiexperience. . While companies often develop the right strategies, the best customer outcomes occur where tools and strategy intersect and focus on this interconnection to deliver a superior Total Experience.

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Customer Centricity Social Media Touchpoint Customer Journey 52

Doing CX Right

MARCH 13, 2022

Joe Pine, an internationally acclaimed author, explains that we're living in an experience economy. Learn how to differentiate your brand and win customer time, attention & money. The post Competing For Customer Time, Attention and Money appeared first on Doing CX Right.

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Customers Brands Employee Experience Customer Experience 64

SurveySparrow

MARCH 13, 2022

A website’s security is only as strong as its weakest link. If you’re not performing regular application penetration testing, then you’re leaving your website vulnerable to attack. We’ll enlighten you with a few reasons as to why your web application may be at risk and then move on to showing you a 7-step process for securing your website with penetration testing.

Document 52

Document 2021 Information Technology 52

CSM Magazine

MARCH 13, 2022

Dixa leverages $43 million double acquisition of CX intelligence and automation pioneers, Solvemate and Miuros, to deliver high-value customer experiences at scale. The acquisitions support Dixa’s long term vision to help brands deliver value-driven experiences for customers and service agents. The announcement follows a period of rapid growth in 2021, which included a $105m Series C funding round, an expansion into the US and the $15m acquisition of Elevio.

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2021 Brands 2015 Customer Service 52

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