ShepHyken
FEBRUARY 14, 2022
Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Are You Asking the Right Customer Experience Questions? by Janelle Estes. (CMSWire) Today’s top companies rely heavily on human insight to guide their strategies and offerings.
Eptica
FEBRUARY 14, 2022
Date: Monday, February 14, 2022 Author: Pauline Ashenden - Demand Generation Manager 5 factors that are driving the need for better digital customer experience. Published on: February 14, 2022. Author: Pauline Ashenden - Demand Generation Manager The pandemic has fast-tracked digital into every aspect of our lives, meaning companies that aren’t reshaping their CX approach are going to get left behind.
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TechSee
FEBRUARY 14, 2022
The next generation of wireless technology – 5G – promises to impact our lives by delivering a network that is 100 times faster than smartphone cellular connections and ten times faster than the speediest home broadband service. But beyond speed, the evolution to 5G technology is expected to provide the reliable infrastructure necessary for a wider range of critical apps such as healthcare and the IoT.
Kapta Customer Success
FEBRUARY 14, 2022
It’s a key account manager’s worst nightmare: One day, out of nowhere, you lose a major customer. Sometimes it’s completely outside of your control. But most of the time, if it seems like it’s coming “out of nowhere,” chances are you weren’t watching closely enough—or you weren’t looking at the right indicators.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Totango
FEBRUARY 14, 2022
Do you know your love language ? According to Dr. Gary Chapman, every person has a primary love language in which they need to be spoken to in order to feel cared for and loved. The five love languages include: Receiving Gifts. Quality Time. Words of Affirmation. Physical Touch. Acts of Service. While Dr. Chapman’s original research on this topic was intended for use in romantic relationships, it has since been expanded to apply to any type of relationship – including between an organization and
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Myra Golden
FEBRUARY 14, 2022
Is every other customer demanding, “Get me a manager?” Do you find your customers more intense ? Are your employees burning out or quitting? It’s not just you. Everyone is seeing this change. I just read this quote from the New York Times. “The meanness of the public has forced many public-facing industries to rethink what used to be an article of faith: that the customer is always right.
Merkle
FEBRUARY 14, 2022
I didn’t have big plans for the game this year, so I decided to replace the beer in one hand (and the chicken wing in the other) with a pen and some paper. The work we do at Merkle Promotion & Loyalty Solutions creates digital experiences that delight people and motivate them to directly engage in a brand moment. And speaking of brand moments, the big game was rife with them!
Happy or Not
FEBRUARY 14, 2022
Educational Institutions –like businesses –have had to adapt to comply with restrictions to be able to maintain a quality service. Although this has been challenging, the pandemic created opportunities for digital innovations. From start-ups to multi-nationals, companies are working to improve the world of online learning, developing education technology at a rapid pace.
Customer Enthusiast
FEBRUARY 14, 2022
Over the past several years I have read dozens of books and articles on finding purpose in our work. Much of the counsel presents some version of aligning your purpose in life with a vocational pursuit. Doing so, it’s suggested, will allow you to contribute a valuable service for which you can be paid while … Continue reading "The Two Journeys".
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Uplight
FEBRUARY 14, 2022
For business customers, paying attention to their energy use takes secondary priority to running a business. This busy segment is more likely to engage with their energy data, make behavioral or programmatic changes to save energy, and reduce their bill if they receive proactive outbound communications. Since there are different types of outbound communications, Uplight Read More.
inSided
FEBRUARY 14, 2022
Welcome to another week of Burn the Churn ! This week, we’re continuing to work on the core by exploring how community allows your customers to engage with your product and your brand on their own terms. The result? A stronger, healthier relationship and less churn. Let's go! ?? (Not signed up for the challenge yet? Join here.) Last week, we talked about data.
CSM Magazine
FEBRUARY 14, 2022
When it comes to career choices, people have to consider a range of factors in order to find the ideal career for them. Of course, your qualifications and skills are a vital part of your decision. In addition, you have to consider things such as your interests, personality, and even confidence levels in order to determine what sort of job and career you should go for.
SurveySparrow
FEBRUARY 14, 2022
We all know about QR (Quick Response) codes. They are a fast and straightforward way of transmitting information, with incredible capabilities. One of these is letting you collect feedback on the spot with QR code surveys. This article will talk about: What are QR code surveys? Step-by-step guide to create a QR code for surveys. Benefits of QR code surveys.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
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Centercode
FEBRUARY 14, 2022
Imagine you're running a marathon. At first, you're bursting with energy — you've been waiting for this! You feel like you could run forever!
MyCustomer
FEBRUARY 14, 2022
Loyalty How accurate were 2021's CX predictions?
Alliance by IFS
FEBRUARY 14, 2022
IFS Customer Success Services all start and end with one key element: a global team of committed professionals. Antonio Serrano. The post IFS Customer Success team blog: Antonio Serrano García appeared first on IFS Blog.
Vanilla Forums
FEBRUARY 14, 2022
Showing your customers love is not just for Valentine’s Day; it’s for life!
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Genroe
FEBRUARY 14, 2022
Marketers dream of having people promote their brand for free, and having your social media pages filled with glowing reviews and brand mentions from avid fans. With the power of advocacy marketing, this dream can become a reality. Advocacy marketing is the process of making customers (or employees, partners, investors, etc.) happy so you can […].
SurveySparrow
FEBRUARY 14, 2022
“Say cheese and… got it!”. That is what you’ll say while clicking pictures of your colleagues after finally meeting. We, at SurveySparrow, did that, and it was fun. But this very activity explains what we’ll talk about here. Cross-sectional study. Yes, for almost all your market research needs, this study technique plays a huge role. And yes, it’s like clicking a pic!
SmartKarrot
FEBRUARY 14, 2022
As a customer success manager, you spend a lot of time in customer meetings, sales calls, and product meetings. A CSM needs to be a great communicator to engage with external and internal stakeholders. You need to connect with your customers and explain products in detail. All this communication requires one skill- active listening. Customers and other stakeholders need to listen to the CSM to know more about the company, product, pricing, and features.
SurveySparrow
FEBRUARY 14, 2022
“It’s not the great resignation, but the great appraisal and re-appraisal.”. In our recently concluded virtual HR summit, Refine EX, Anisa Aven, the CEO of Turnkey Coaching & Solutions , perfectly started her webinar with this line. She highlighted that instead of the great resignation, the discussion should be about the great appraisal and re-appraisal that can happen because of people analytics.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Forrester's Customer Insights
FEBRUARY 14, 2022
Politicians of all persuasions will agree that people make decisions in strange ways. The motivations of voters are complex. Political campaign managers must understand this complexity in order to target the right likely voters with the right message at the right time. To do this, they often break the electorate into three broad groups based […].
Brandwatch CX
FEBRUARY 14, 2022
Forrester's Customer Insights
FEBRUARY 14, 2022
Customers are more empowered, and finicky, than ever before. If you don’t create compelling experiences, the competition will grab them. Operating in this age of the customer has been a key challenge and will be for technology and data executives in particular for at least a decade. Accordingly, customer obsession — placing the customer at […].
SmartKarrot
FEBRUARY 14, 2022
Role: Customer Success Director Location: Remote, United States Organization: Astound Commerce As a Customer Success Director, you will create and maintain strong client relationships at the stakeholder level in order to build long-term and growing accounts. Ability to identify opportunities to upsell or cross-sell the full range of Astound’s services and solutions.
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
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