Tue.Jul 20, 2021

How Customer Listening Assessments Create Better CX

Experience Investigators

How Customer Experience Maturity Develops. There is a natural arc to how an organization matures when it comes to customer experience. Let’s look at a common example scenario: First, it starts with an idea: customers are important! We should pay more attention to them.

2021 96

Overcoming the Challenges of Medical Device Support


In the medical technology field, manufacturers must provide medical device support for their products across a wide range of settings, including hospitals, urgent care centers, physicians’ offices, nursing homes, mobile units, and even individual homes.

2021 174

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Building a Customer-Oriented Company: Strategies & Examples

Help Scout

Being “customer-oriented” boils down to one idea: helping people. As simplistic as it sounds, this ethos is the key to making it work as an organization.

2021 114

5 Steps to Building a Seamless Customer Experience


A seamless customer experience gets delivered when you answer the questions your customer is asking. It’s as simple as that. Getting there, however, takes a lot of work. Customer Experience

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The Art of Community: Higher Logic & Vanilla Forums Super Forum!

Speaker: Keynote Speaker, Guy Kawasaki, Chief Evangelist, Canva

In its 12th year? Super Forum is the largest and most comprehensive conference for executives, community managers, marketing, membership, and customer success professionals who want to connect, engage, and create better customer and member experiences. And this year, we’re going even bigger as we add Vanilla’s highly regarded Conversations conference into the mix. Register today!

Amazing Business Radio: John Ball

Shep Hyken

The End-to-End Customer Experience. Improving CX through Customer Workflows. Shep Hyken interviews John Ball, the Executive Vice President and General Manager of Customer Workflows at ServiceNow.

2021 97

More Trending

Why experts are wrong to encourage effortless customer experience


Engagement Why encouraging effortless experiences is wrong

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Webinar Q&A: Why High Touch and Tech Touch Should Be Friends, Not Enemies

Education Services Group

ESG’s own Madeline Evans, Britt Layman, and Marley Wagner joined last week’s ChurnZero webinar to discuss how high touch and tech touch engagement models can co-exist in Customer Success. Watch it here if you missed it!).

Building Sales Confidence is Everything

Integrity Solutions

In many ways, building sales confidence is about expanding belief boundaries, addressing some underlying perceptions and providing the type of sales training and coaching that maximizes strengths, encourages risk taking and helps your customers think differently.

Sales 85

Why you need to map the customer's ecosystem


Engagement Why you need to map the customer's ecosystem

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AI-Enabled Agent Quality Assessments Optimize Contact Center Performance

Quality Assurance is a major challenge for contact centers today. With up to 95% of customer interactions going unreviewed, many organizations are relying on a small sample of data to coach and evaluate their agents. AI-enabled agent quality assessments transcribe and analyze almost all agent-customer interaction recordings, leading to more comprehensive, consistent and unbiased agent evaluations and MUCH better CX. Find out how by downloading the whitepaper today!

How to Engage Customers on Instagram


It’s a platform built for consumers to follow, engage and connect with their favourite brands. Of the 1bn monthly active users, 90% of them follow at least one business, with 200m+ business accounts being visited every day.

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Chatbot vs. Live Chat: Which is Better for your Customer Service?


Customer service has long been a slow-moving piece of the broader business landscape, and it’s not hard to see why: business owners are reluctant to experiment with customer service channels they’re unfamiliar with.

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Best Zoho Survey Alternatives & Competitors

ProProfs Chat

Zoho Survey is a popular survey creation tool that helps you create a reliable and actionable survey in minutes. It has all the features required to create a basic survey.

2021 52

How to get started understanding and improving employee satisfaction


At the end of the day, do your employees feel a sense of pride in the work they’ve accomplished? Do they feel motivated to reopen their laptops the next day to keep pursuing and achieving their goals? Do they feel productive, valued, and recognized for their contributions?

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How Product Teams Can Leverage Community

Speaker: Scott Baldwin of ProductBoard

Product Leaders, sign up if want to learn how to: - What is product excellence? - How community led and product-led growth can act as success multipliers - How to create a tight and ongoing feedback loop - How to leverage your community members to drive adoption. When: September 21st at 12pm EDT. Register today!

[EP.4] Invest for Impact: Transforming a Legacy Brand with Digital Engagement


Invest for Impact: Transforming a Legacy Brand with Digital Engagement. For our 4th episode of Titans of Customer Engagement, we talked with Kelsey Jones Art ( ), Social Media Lead at MITRE Corporation , about shifting a longstanding organization into the social media space.

2021 52

Importance of Employee Satisfaction Survey: Top 9 Reasons Decoded

ProProfs Chat

“It is true that work gives life its true meaning and makes it worthwhile. But when you are not appreciated by your leaders, are asked to work overtime, and the only thing you look forward to is the weekend – you might wonder if it’s really worth it?”

2021 52

How Philippines Call Center Outsourcing Can Triple Your Business Value

Magellan Solutions

Did you know that Philippines Call Center Outsourcing can increase your company’s value by threefold? Businesses are told time and time again that they will call center outsourcing Philippines is highly advantageous.

Consider Content Engagement Solutions To Enhance Digital Buyer Interactions

Forrester's Customer Insights

Marketing content has become the primary way for customer-facing teams to create dialogue as B2B buyer behavior changes and work-from-home limitations cause buyers to engage online to inform prospect and customer buying decisions.

Reaching Unreachable Candidates

Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo

What is ZoomInfo for Recruiters? Find and connect with the right talent to fill roles fast with more data, basic search, advanced search, candidate and company profiles, and export results. Watch this On-Demand Webinar today to see how ZoomInfo for Recruiters can work to get your talented candidates results.

Building Confidence in Sales is Everything

Integrity Solutions

In many ways, building confidence in sales is about expanding belief boundaries, addressing some underlying perceptions and providing the type of sales training and coaching that maximizes strengths, encourages risk taking and helps your customers think differently.

Sales 52

Survey Design: Examples, Question Types, Guidelines


Designing and conducting a survey is indeed easier said than done. However, with the right tools at hand, this could even turn into a fun process! And now, in light of this noble quest, we’ve prepared a fabulous guide on survey design (with examples, mind you!)

2021 52

How to Ask Sensitive Questions in Surveys

ProProfs Chat

A survey is an effective medium to collect feedback from your target audience. Sensitive questions on age, income, race, and religion form an unavoidable part of demographic surveys, market research surveys, health surveys, and so on.

2021 52

Survey Design Guidelines: The What, Why and How (with Examples)


Picture this. You’ve been asked to design a survey for your company. But the closer you get to its deadline, the more you find yourself wondering where to begin. And before you know it, you’re losing sleep just trying to figure it all out! Sounds exhausting, right?

2021 52

Negative Reviews & Online Feedback Happens - But Where Do You Go From Here?

Speaker: Adam Dorfman, Head of Product Growth at Reputation and Jeremy Shubitz, Director of Marketing at Bosley

Responding to online negative feedback can be challenging. What should you say? What should you not say? Should you even respond? In today's, your customers will be not only your biggest advocates but also your biggest critics. However, negative feedback can offer actionable insights to build a stronger product and customer experience.

Qualtrics Acquires Usermind, a Next-Generation Experience Orchestration Platform


Today, we’re excited to share that we have acquired Usermind , a next-generation experience orchestration platform.

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Accelerating CS Organization Beyond Crisis Management — In an interview with Erika Tornice, Senior Director of Customer Success at RD Station


Erika Tornice, Senior Director of Customer Success at RD Station, discusses the importance of understanding customer needs, changing perceptions, objections, business growth, and achieving success in an interview with Vincent Manlapaz, The post Accelerating CS Organization Beyond Crisis Management — In an interview with Erika Tornice, Senior Director of Customer Success at RD Station first appeared on Strikedeck | Customer Success Platform.

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Jul 20 – Customer Success Jobs


Role: Vice President, Customer Success Location: Redwood City, CA, US Organization: Synack, Inc. As a Vice President of Customer Success, you will develop Synack’s Customer Support strategy that aligns with the next stage of growth and global customer expansion.

2021 52

Your people are burned out. Here’s what to do now.


Since the start of the pandemic, more employees have been working longer hours without a clear start or end to the workday. Here’s what organizations (and individuals) can do to prevent burnout from remote and hybrid work.

2021 41

Power Hour with the Community Team at Mural

Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team

Want to know what it takes to build a community from the ground up? Join us for our panel discussion with the MURAL Community Team. In just 4 months, they have established a thriving community, and they're with us to explain how they did it.