Thematic

APRIL 30, 2025

It’s no secret that winning brand loyalty is harder than ever. Nearly half of the customers who ditched a brand they once loved in the past year cite poor experiences as the reason. With endless options a click away, consumers won’t stick around after bad interactions. So how can businesses turn the tide on declining loyalty? The answer lies in harnessing customer engagement insights—the rich clues hidden in how your customers behave and what they say.

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Loyalty Customer Engagement Insights Engagement 62

CSM Magazine

APRIL 30, 2025

Moving can be one of the most stressful experiences in life, often filled with uncertainty and a thousand details to manage. Whether you’re packing up your entire home or just a single apartment, having reliable movers you can trust is key. Luckily, many moving companies in Texas are stepping up their game by focusing on ways to improve customer service.

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Customer Service Customer Satisfaction Innovation 2030 52

Thematic

APRIL 30, 2025

What if your team could spot and fix a customer problem before it ever becomes a massive pool of complaints? That’s the power of the inner loop—a key part of a modern customer feedback loop that focuses on fast, frontline action. Unlike traditional systems that wait for issues to pile up, the inner loop empowers employees to respond to feedback in real time.

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Feedback Loyalty Social Media NPS 62

CX Journey

APRIL 30, 2025

Personas are fictional characters that are created to represent ideal prospects or actual customers based on needs, pain points, problems to be solved, jobs to be done, preferences, expectations, goals, and more. Personas are research based, created by starting with customer interviews and then fine tuning with validation surveys. I also advocate for using some of the bread crumbs of data that customers leave behind as they interact and transact with the brand to make these personas more robust

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Workshop Books Roadmap Customer Centricity 79

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

2025

CSM Magazine

APRIL 30, 2025

GeoComputing Group , a leading vendor in highly specialized petro-technical IT solutions, announced today that it has opened a support center in Perth, Australia and its existing centers in Houston and Aberdeen, Scotland. This expansion allows GeoComputing to support its oil, gas, energy, and other geoscience customers 24 hours a day from any location with its RiVA geotechnical computing platform.

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E-support 2004 Return on Investment Consulting 52

Alida

APRIL 30, 2025

In the realm of digital design, the terms User Experience (UX) and User Interface (UI) are often used interchangeably. However, they represent distinct facets of the design process, each playing a crucial role in creating products that resonate with users. Understanding the differences between UX and UI is essential for businesses aiming to deliver exceptional digital experiences.

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User Experience 130

Zonka Feedback

APRIL 30, 2025

If youre leading CX or Product at scale, you dont have a feedback problem you have a feedback overload problem. Support tickets, survey comments, reviews, app store ratings, sales call transcripts your customers are constantly telling you what matters. But without the right thematic analysis software, those voices stay buried in spreadsheets, Slack threads, and dashboards no one checks.

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Insights Feedback Sales Customers 52

Amplifai Coaching Category

APRIL 30, 2025

AI for quality assurance doesnt have to mean sending data outside your walls. Learn why on-premise AI is the new standard for financial service CX.

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Financial 52

CSM Magazine

APRIL 30, 2025

In todays competitive marketplace, the link between happy employees and satisfied customers has never been clearer. Imagine walking into a store where every employee greets you with a smile, ready to help. Its no accidentthese interactions are often rooted in how valued those employees feel within their company. Organizations that prioritize comprehensive employee benefits arent just checking boxes; theyre cultivating a culture that reflects care and respect for their staff, which in turn shines

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Customer Service Strategies Customer Service Workshop Culture 59

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

2024

Amplifai Coaching Category

APRIL 30, 2025

AI for quality assurance doesnt have to mean sending data outside your walls. Learn why on-premise AI is the new standard for financial service CX.

Financial 52

Financial 52

Forrester's Customer Insights

APRIL 30, 2025

The AI gold rush continues into 2025 despite economic volatility. But this isnt a race; the winner isnt necessarily the first there. You do need to run the race to have a chance, however.

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Innovation 2025 Customers 29

BirdEye

APRIL 30, 2025

In 2025, review response trends are reshaping how businesses engage with their customers. Reviews are no longer just one-way feedbacktheyve become part of a broader, ongoing conversation between brands and their audiences. As customer expectations for quick, relevant, and respectful replies rise, companies are rethinking how they manage and respond to online feedback effectively.

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2025 Customer Engagement Engagement Demo 52

CSM Magazine

APRIL 30, 2025

When workflows are a mess, it creates friction across the board. Teams get bogged down, customers grow impatient, and mistakes become more common. Disorganized CX processes tend to spiral: communication falters, service takes a hit, and before long, youre dealing with turnover and lost trust. But it doesnt have to stay that way. With a more intentional, well-structured approach, teams can cut through the chaos.

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2025 Connections Books Communication 52

Advertiser: ZoomInfo

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

2025

Happy or Not

APRIL 30, 2025

Customer experience (CX) is no longer a nice to have its a critical driver of operational success, customer loyalty, and revenue growth. To help retail leaders navigate the evolving C X landscape, were excited to announce the launch of the 2025 Retail CX Insights Report, built on insights from over 57 million in-store customer feedback responses collected throughout 2024.

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2025 Retail Feedback Insights 36

CSM Magazine

APRIL 30, 2025

Filing a car accident lawsuit can be stressful, and navigating the aftermath often feels overwhelming. Dealing with legalities, insurance companies, and repair shops might make it seem like you’re caught in a never-ending process. A positive experience hinges on responsive and helpful customer service. Without it, you will feel frustrated and lost.

Customer Service 52

Customer Service Insurance Communication Document 52

Optimove

APRIL 30, 2025

The battle for consumer attention in thedigital ageis fierce, and brands risk alienating audiences if their messaging is irrelevant and overwhelming. The number one mistake is that people think that everything they have to say is important, Rony Vexelman, VP of marketing at Optimove, told Customer Experience Magazine. The post Stop annoying your customers!

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Magazine Marketing Consumers Customers 40

CSM Magazine

APRIL 30, 2025

S trong leadership shapes how teams operate and, more importantly, how customers feel. In fact, great managers influence every part of the customer experience. Leadership training gives managers tools to reach this pinnacle. Specifically, it builds sturdier connections between internal operations and external satisfaction. With that in mind, heres a look at how equipping leaders improves frontline performance, and keeps customers coming back for more.

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Leadership Customer Satisfaction Culture Customers 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

Brad Cleveland Blog

APRIL 30, 2025

Recently, I spoke to Megan Jones of Call Centre Helper Magazine about how to train agents to work alongside AI tools. We had a great discussion that included answers to these questions: Are most organizations doing what they need to do to successfully train agents to work alongside AI tools? What topics should be included in the training? How often should the training be repeated to keep agents up to speed?

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Magazine Contact Center Call Center Customer Relationships 22

CSM Magazine

APRIL 30, 2025

Effective workforce management has become imperative for business success in the current pace-driven era. Organizations continually seek opportunities to streamline processes and minimize costs. An effective solution comes from workforce management software that gives you the necessary tools to optimize the processes. This post will look at how such software can reduce costs, save time, and boost productivity.

Management 52

Management Financial Engagement Customer Satisfaction 52

Forrester's Customer Insights

APRIL 30, 2025

While many government leaders understand the importance of trust, they often misunderstand what it is, what drives it, and what results from having earned it. Thats why Forrester developed the Government Trust Imperative Score (GTIS) to measure trust at three levels of government national/federal, provincial/state, and local/municipal.

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Government Measurement Customer Insights Insights 26

CSM Magazine

APRIL 30, 2025

Visualizing exactly where your property lines are when all you have is some complicated boundary representation can be very challenging. For anyone lookingto draw property boundaries, a deed plotter is the simplest answer. Its a tool to read legal jargon and tocreate maps out of it. The next parts will tell youhow to use a deed plotter proficiently.

Information 52

Information Communication Management 52

Advertiser: ZoomInfo

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

Definition

Forrester's Customer Insights

APRIL 30, 2025

Trop d'entreprises investissent dans l'exprience client (CX) pour amliorer ce que leurs clients disent de leurs expriences, plutt que pour amliorer rellement ces expriences. Au Summit CX EMEA 2025, dcouvrez comment crer des expriences meilleures et plus significatives qui favorisent la fidlit et la croissance.

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2025 B2C Marketing 26

Forrester's Customer Insights

APRIL 30, 2025

At Forrester, we frequently hear from clients struggling with product launches. Common issues include an overwhelming volume of minor launches that fail to make an impact, marketing teams receiving last-minute notifications about launches, or a lack of innovationoften relying on recycled spreadsheets from previous launches.

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Marketing B2B 26