Sun.Sep 27, 2020

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5 Ways to Reimagine Customer Experience in the Time of COVID-19

GetFeedback

A look into the new-normal customer and how to meet their evolving expectations.

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10 Leadership Strategies To ‘Crawl, Walk, Run’ Your Way To Success

Doing CX Right

Leadership article originally published in Forbes, Sept 2020. Happy employees fuel happy customers. This statement may sound strange but it is true and dependent on great leadership. They go hand in hand. When employees feel included, valued, and appreciated, they often go above and beyond to deliver excellence. A common question is how can leaders create a customer-centric culture with engaged, motivated employees?

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Customer Service in the Insurance Industry: Securing Loyal Customers

Magellan Solutions

One of the keys to a successful business lies not only in the products or services but also to loyal customers. This is especially true for the insurance industry — an industry that relies greatly on its customer base. To keep the business afloat, companies from this sector should do their best to attract more customers while retaining the existing ones.

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How To Differentiate Your Brand By DoingCXRight®?

Doing CX Right

I had the opportunity to join Kesiena Aaron – Efe to discuss business success stories and ways to differentiate your brand based on non-traditional proven CX methods. . During the podcast, I answer questions including: How do you get a Customer Experience job if you’ve never had one? Why is CX a booming field, and is it a fad or here to stay?

Brands 52
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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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Chief Customer Officer – What’s in a Name?

Andrew Mcfarland

Calling Sales leaders the Chief Customer Officer confuses customers and hurts companies.

More Trending

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How to Design an Omnichannel CX Program That Beats the 67% Failure Rate

NICE inContact

Nearly 70% of companies fail at designing omnichannel CX. To beat the odds, follow these 5 steps to creating a future-proof omnichannel CX program that supports seamless channel hopping across any channel your customer prefers.

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The Essential Guide to Customer Empathy for Customer Success Managers

SmartKarrot

Humans want human contact – it’s textbook. We always look out for someone who is empathetic towards us. People say that empathy is an innate quality and cannot be taught or transferred. But that is not entirely true, it can be learned in life through experiences. In a customer success space, customer empathy is a critically important term in its dictionary.

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Brand Move Roundup – September 25, 2020

C Space

The Brand Move Roundup – September 25, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Tweet. In early March we began reporting daily on how brands were dealing with Covid-19. But it’s become clear that the current climate is one of near-perpetual disruption, so we decided to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world.

2020 40
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Understanding the Customer Use Case: Unlocking Business Growth

SmartKarrot

Understanding consumer behavior has been one of the greatest challenges for companies for a long time. It is important to know what your customer would choose out of all the given options. It makes it easier for companies to design the algorithms of automated systems that interact with customers. The customer use case is one of those methods companies use for this intention.

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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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Markies Monday: 4 Tips to Drive Marketing Innovation

Oracle

We’re back with the next installment of Markies Monday, a weekly blog series designed to help you learn more about the 2020 Oracle Markie Awards and its categories, finalists, and winners. Make sure to check back each week to learn how Oracle CX customers are driving success and building customer relationships that last. The Thinker Award for Markie Innovation honors companies that used new technology or a never-before-seen approach to attract, interest, and engage an audience.

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Treating Customers as Partners: 7 Reasons Everyone Wins

SmartKarrot

Offering a great service or product is no longer a definite ‘seal-the-deal’ thing anymore. As the ever-hungry customer has an expectation above the cliff, you might want to pack a punch on your decisions. Simply put, you need to take a notch up and stand out from your competitions. And then plan on to bag yourself a truly loyal customer. Maybe it is time for you to treat them more seriously and transform their designation from customers as partners.

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Essential Email Etiquette for Customer Success Managers

SmartKarrot

Goes without saying, customers receive a lot of emails from the rest of your competitions too. Following some basic email etiquette tips can help make sure your message is well-received. While social media channels are hailed as great marketing vehicles, email communication is still the main way people communicate online. It is the Email that affects everything from repeat purchase rates to lifetime value to how someone talks about your brand privately and publicly.