All You Need to Know About Social Media Algorithms
Brandwatch CX
JANUARY 15, 2025
Navigate the evolving social media algorithms with our practical tips for success in 2025. Boost your engagement and visibilityread more now.
Brandwatch CX
JANUARY 15, 2025
Navigate the evolving social media algorithms with our practical tips for success in 2025. Boost your engagement and visibilityread more now.
CSM Magazine
JANUARY 15, 2025
Building strong customer relationships hinges on one key skill: empathy. Understanding a customers emotions and concerns can transform an average interaction into a memorable experience. But how do you effectively train for something as complex as empathy? This is where AI-powered tools step in, offering innovative ways to sharpen these skills. AI role-play creates realistic customer scenarios, helping you practice emotional intelligence in dynamic environments.
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Optimove
JANUARY 15, 2025
Take your customer segmentation to the next level with our advanced guide Download Now Every January, businesses around the globe celebrate Get to Know Your Customer’s Day , a reminder of the core principle driving all successful marketing: knowing your customers is essential to creating meaningful engagement and lasting loyalty. Why it Matters: For Optimove, this day isnt just about reflectionits a rallying cry to embrace customer-led marketing and leverage the tools that help businesses
CSM Magazine
JANUARY 15, 2025
Its frustrating, right? The radio silence from customers who had the most potential for a long-term partnership. Customers dont always say whats wrong. They drop out quietly, and those silent reactions are often louder than we realize. The worst part is: once they walk away, theres often no getting them back. According to PwC , 59% of customers will switch to a competitor after several negative support experiences.
Advertiser: ZoomInfo
As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.
inQuba
JANUARY 15, 2025
This past week was a good one for inQuba. We were fortunate to be awarded four Assegai awards at the annual DMA Direct Marketing Awards Evening. We are very grateful for both the recognition but more importantly the wonderful clients with whom we work to produce the stellar results leading to the award recognition. The link to that post is here What has been on my mind this past week is the very large and mature CX programs that are in play in many organisations and the relatively emergent field
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Forrester's Customer Insights
JANUARY 15, 2025
Today, Google announced that it will include the best of Google AI in its Workspace Business and Workspace Enterprise plans, without the need to purchase an add-on. Will this make Workspace more competitive against Microsoft 365?
CSM Magazine
JANUARY 15, 2025
One of the hottest topics in 2024 was AI and its influence on nearly every industry. While no one can truly comprehend the extent of the impact it will have, there is no doubt that AI and chatbots for customer support are being embraced by more and more companies. Whether you run your own e-commerce platform or work for a payment processor that operates very similarly to a bank , you have likely implemented or thought about implementing AI into your customer service strategy.
Forrester's Customer Insights
JANUARY 15, 2025
What's the difference between a cryptocurrency and a stablecoin? What's a CBDC, anyway? We demystify the key terms in this blog post.
CSM Magazine
JANUARY 15, 2025
Aquant, a leading provider of AI-powered solutions for the field service industry, announced a new strategic vision for its Service Co-Pilot platform, marking a significant leap towards hyper-personalized AI in the service industry. Aquant’s latest advancements focus on personalizing AI to uniquely understand and address the complex challenges faced by service organizations in the manufacturing industry.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Forrester's Customer Insights
JANUARY 15, 2025
The U.S Surgeon Generals recent warning on alcohol consumption and cancer risk came at a time when many consumers are participating in dry January. New terms like sober-curious are being used. Demand for sober bars.
BirdEye
JANUARY 15, 2025
The internet is flooded with car review sites, but which ones deserve your attention? Whether you’re an automotive dealership tracking customer feedback or a buyer researching new cars, having trusted sources is essential. From new cars to certified pre-owned vehicles, we’ve curated the 10 platforms where authentic reviews shape buying decisions.
CSM Magazine
JANUARY 15, 2025
When being a business owner means that cyber threats are growing more sophisticated and frequent, protecting your digital assets is more critical than ever. Online attacks can disrupt operations, compromise sensitive information, and cause significant financial losses. Fortunately, a wide array of tools is available to help businesses and individuals defend against these evolving threats.
Forrester's Customer Insights
JANUARY 15, 2025
MAD Services Deliver Cool New Products Whilst Transforming Your Development Capabilities Modern Application Development (MAD) services represent the next wave in custom application development services.
Advertiser: ZoomInfo
Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.
CSM Magazine
JANUARY 15, 2025
Modern entertainment venues offer a wide range of opportunities for those looking for variety and comfort in one place. Among the many options available, Sky Crown Casino offers comfort, a wide range of entertainment options and high quality service. The distinctive feature of this site is the wide range of entertainment suitable for people with different preferences.
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