Sun.Apr 18, 2021

Social Media is Bad for Customer Service

Bill Quiseng

Social media is bad for customer service. Whether ranting or raving, customers are telling stories online about businesses whether those businesses are listening or not.

Employee Experience Strategy: Do’s and Don’ts


Imagine this. . Anytime you visit your favorite cafè, you choose to have the same coffee order. The barista soon realizes that you are a regular customer and notes down your usual purchase. So the next time you visit them, they have your order ready to go.

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Pros And Cons Of Help Desk Outsourcing

Magellan Solutions

What to consider for your it help desk outsourcing. There are a lot of benefits from an outsourced help desk. But there are also other things to consider. . Cost-related benefits. Contracted costs might not hold true in reality.

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Alida Activate Spring Masterclass

Kerry Bodine

I’m super excited to be part of Alida ’s Activate Spring Masterclass on May 6 from 1 – 5pm ET. This is your chance to understand how you can quantify the value of customers’ experiences in your business.

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Why Is Patient Engagement Important? | Frontline Group

There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.

Contract To Experts With Back Office Outsourcing Services

Magellan Solutions

Back Office Outsourcing Services Help You Streamline Your Operations. Back office serves as the engine room of any business. When it fails, its failure spills over onto the entire process in the company. As the business grows, so are back office tasks composed of administrative processes.

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