Sun.Apr 18, 2021

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Employee Experience Strategy: Do’s and Don’ts

SurveySparrow

Imagine this. . Anytime you visit your favorite cafè, you choose to have the same coffee order. The barista soon realizes that you are a regular customer and notes down your usual purchase. So the next time you visit them, they have your order ready to go. Wouldn’t you agree that this small gesture would make your customer experience more enjoyable?

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Pros And Cons Of Help Desk Outsourcing

Magellan Solutions

What to consider for your it help desk outsourcing. There are a lot of benefits from an outsourced help desk. But there are also other things to consider. . Cost-related benefits. Contracted costs might not hold true in reality. This is when business needs have been missed from the original contract negotiations. As a result, they have to be subsequently added in at an additional cost.

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Social Media is Bad for Customer Service

Bill Quiseng

Social media is bad for customer service. Whether ranting or raving, customers are telling stories online about businesses whether those businesses are listening or not. With customers using platforms like Twitter and Facebook to complain loudly and sometimes virally to the world, companies have had to add resources to respond accordingly. But I am not against monitoring social media or using it as a responsive customer service channel.

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Alida Activate Spring Masterclass

Kerry Bodine

I’m super excited to be part of Alida ’s Activate Spring Masterclass on May 6 from 1 – 5pm ET. This is your chance to understand how you can quantify the value of customers’ experiences in your business. Whether you’re launching your organization towards a customer-obsessed future or re-evaluating your current focus, mark your calendar for Alida Activate.

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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Contract To Experts With Back Office Outsourcing Services

Magellan Solutions

Back Office Outsourcing Services Help You Streamline Your Operations. Back office serves as the engine room of any business. When it fails, its failure spills over onto the entire process in the company. As the business grows, so are back office tasks composed of administrative processes. While expansion is the go-to option to address such challenges, back office outsourcing services have now become the cost effective and efficient strategy to do so. .

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