ShepHyken

MAY 29, 2023

Top Takeaways: Loyalty programs are used in different industries to attract new customers and retain existing ones. They typically involve incentives for spending money on a brand through points, perks, upgrades, or free products. Loyalty programs have now evolved to include enhancing the customer experience. In the recent Achieving Customer Amazement study , 69% of customers say loyalty programs are important to them.

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Loyalty Loyalty Programs Airlines Hotels 62

Steve DiGioia

MAY 29, 2023

We shop at any business for the products or services they offer. Hopefully, their service and price are in line with our expectations too. But does the look of the business matter and can the visual appeal boost the customer experience? Here’s what I mean… The Power of Visual Appeal Many years ago, some themed restaurants like Fridays, for example, thought it was cool to hang all kinds of assorted “junk” on their walls.

Customer Experience 64

Customer Experience Sports Blog Customers 64

CSM Magazine

MAY 29, 2023

In the rapidly evolving world of online gambling, the key to customer satisfaction and loyalty lies in maintaining a high level of player engagement. One vital factor that significantly impacts the player experience is the effectiveness of customer support services. To provide a seamless and gratifying gaming journey, online casinos must implement strategies that increase player engagement with customer support.

Engagement 52

Engagement Multi-Channel Exceptional Customer Service Loyalty 52

Zonka Feedback

MAY 29, 2023

Capture user feedback across your website with the right website satisfaction survey questions to enhance their experience & boost loyalty. Offering a captivative experience is at the core of customer engagement and retention. No wonder 57% of internet users believe that a business with a poorly designed website is not worth recommending.

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Feedback Loyalty Customer Engagement Engagement 52

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Thematic

MAY 29, 2023

We've done it! We've refreshed our brand to better reflect our company's growth, values, and vision for the future. As a leader in feedback management and analytics, Thematic has evolved tremendously since its inception in 2017. Now, in 2023, we're thrilled to introduce our refreshed visual brand. In this post, we're sharing the "why" behind the update, the thoughtful design choices, and more.

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Feedback Brands 2017 Social Media 62

Optimove

MAY 29, 2023

The Changing Digital Marketing Landscape Digital marketing is changing at the speed of light. This rate of change is driven by both technology and the consumers. As consumers become increasingly tech-savvy, some marketing practices simply don’t cut it anymore. 9 Marketing Practices That Need to Die in 2023 To break through the clutter, these are the things marketers absolutely must stop doing in 2023: Not using data.

2023 52

2023 Marketing Customer Journey Consumers 52

SmartKarrot

MAY 29, 2023

Role: Customer Success Representative Location: New York County, NY, United States Organization: RTM Business Group As a Customer Success Representative, you’ll create and maintain connections with RTM’s top clients to aid in their ongoing success and expansion. Manage project data to aid in the onboarding of new clients and ensure a smooth entry into the RTM ecosystem.

Customer Success 19

Customer Success Fashion Hotels Events 19

IntouchInsight

MAY 29, 2023

Businesses have been benefitting from the efficiencies provided by machines since the 1700s. As technology continues to advance, new tools and applications arise. For restaurant operators facing persistent labor shortages and increasing wages, the more work that can be completed by machines the better.

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Technology 126

Zonka Feedback

MAY 29, 2023

Don't let sales be the endpoint of your customer journey. Instead, use post-purchase surveys to kickstart a lasting relationship that transforms your customers into repeat buyers and brand loyalists. From a business perspective, what's the most critical stage in a customer journey? The first interaction? The part where they start taking an interest in your offering?

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Customer Journey Customer Relationships Sales Interaction 52

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

Retail

Forrester's Customer Insights

MAY 29, 2023

Modern marketing organizations are constantly changing and optimizing to stay competitive. We often see large corporations restructure their marketing functions from regionalized to central groups, from centralized to regional, or a certain level of hybrid in-between. As a regional marketing leader, in any one of these states, the right mindset and capabilities to find balance and synergy are important to keep your team continuing to perform and shine.

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B2B Blog Marketing 26

Zonka Feedback

MAY 29, 2023

Unable to turn your visitors into customers? Ask website visitor experience survey questions to gain actionable insights and implement changes to convert them into buyers. Your website users hold the key to assessing how well your website is meeting their needs. The most effective way to unlock this information is by asking relevant questions upfront.

Feedback 52

Feedback Insights Information Customers 52

SmartKarrot

MAY 29, 2023

Maximize your productivity with Google Tasks! Discover the most recent features and benefits of this amazing to-do list tool with our simple guide to generating and organizing your daily activities. What Are Google Tasks? Google Tasks is one of the many tools created by Google where you can create a list with self-created tasks and subtasks. These tasks can be assigned due dates and be placed on your Google Calendar.

Download 10

Download Customer Success Management Connections 10

Optimove

MAY 29, 2023

With frequently changing regulations and increased competition due to the elimination of switching costs, the financial services space is experiencing a rough patch in customer retention. Recently, large financial institutions have been experiencing major deposit outflows due to customers searching for better savings rates. Charles Schwab, State Street, and M&T have experienced combined bank deposit outflows of 60 billion USD in the first quarter according to the financial times.

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Financial Customer Retention Insurance Banking 52

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Measurement