How to Scale Your CX for the Holiday Season
Kustomer
JANUARY 7, 2022
While the holiday won’t be as fraught as the 2020 season, there will still be a fair share of challenges and obstacles to hurdle. That said, proactive steps in solidifying your brand’s customer experience (CX) strategy and protocols will help keep the cheer levels high, jeer levels low and set a wonderful brand precedent for 2022. While many seasonal shopping, dining and socializing norms have resumed, the challenges presented by the pandemic continue to create significant disruptions.
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