NICE inContact

APRIL 5, 2020

With technology’s rapid evolution, convenience and self-service from decades ago don’t quite measure up to today’s expectations. The days where a simple IVR system did the trick are long-gone. Today’s consumers want more convenience — and they’ll take their business elsewhere to get it. For contact centers, it’s an ideal opportunity to rise to the challenge.

Call Center 71

Call Center Technology Contact Center Measurement 71

Optimove

APRIL 5, 2020

Coronavirus Gaming Pulse. Welcome to a special rendition of the Optimove Pulse – providing you with a daily update of the online gaming industry’s trends, insights, and benchmarks amid the coronavirus global crisis. With this special page you can keep track with gamers’ behavior across more than 400 online gaming brands from all over the world. Highlights: (last updated: April 5).

Sports 49

Sports Insights Brands Marketing 49

SurveySparrow

APRIL 5, 2020

You probably hear the words ‘feedback management’ umpteen times per day. Everyone keeps buzzing these words and though it might have become more than familiar by now, you would have definitely understood one thing and that is; Feedback Management is not something to be snubbed by your enterprise. If the idea is to survive the cut-throat competition and flourish in the intensely populated business world, then enterprise feedback management should be one of your main priorities.

2020 86

2020 Feedback Management Multi-Channel 86

Answer Dash

APRIL 5, 2020

Consumers have never had a greater choice of products and services to choose from. This, in turn, means that providing exceptional customer service has become a greater challenge. Putting the customer first is imperative and dissuading customers to switch from one provider to another is no longer about price or product, but how you make them feel and if your reputation holds well in the eyes of previous clients.

Sales 63

Sales Customer Service Contact Center Omnichannel 63

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