Sun.May 02, 2021

CXDNA Ultimate Ecosystem

CRMI

CXDNA Ultimate Ecosystem? Triple Crown CXDNA Ultimate Ecosystem? NorthFace ScoreBoard Award? Triple Crown Defining Metrics for Creating World Class Excellence in: Customer Service Employee Soft-Skills CEMPRO Certifica

2021 130

Three Steps to Proactive Customer Service

Bill Quiseng

Too often, businesses focus solely on the negative feedback from their customer surveys in CSI fashion, identifying the pain points and taking the steps to eliminate them.

2021 102
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

2degrees Employee - and Customer-centric Culture Built on Shared Purpose, Fun

NICE inContact

There’s a direct link between employee satisfaction and customer satisfaction. Happy employees equal happy customers. Unhappy employees lead to unhappy customers. It’s not quite as simple as that, but as a generalization it’s not too far off.

2021 62

How Can Lead Source Make or Break Your B2B Telemarketing?

Magellan Solutions

How Can B2B Telemarketing Lead Source Make or Break Your Company? B2B telemarketing is an essential process for any firm to get business partnerships. It serves as the first point of contact to introduce your service to others. However, setting up your telemarketing is not a one and done procedure.

2021 52

Why Is Patient Engagement Important? | Frontline Group

There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.

Covid Vaccine: All You Need To Know!

SurveySparrow

If today you have access to the vaccine against the deadly Covid-19 virus, it’s all because of the strenuous efforts by the worldwide army of assiduous scientists who formulated the much anticipated Covid vaccine.

2021 52

Smart CRM Basics: Control Groups in Marketing

Optimove

To understand the true impact of your marketing campaigns, using control groups that represent a group of customers who are excluded from receiving a certain campaign or journey – is a must. A well-known concern that many brands have is that using control groups means leaving money on the table.

2021 52