Sun.May 02, 2021

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Three Steps to Proactive Customer Service

Bill Quiseng

Too often, businesses focus solely on the negative feedback from their customer surveys in CSI fashion, identifying the pain points and taking the steps to eliminate them. While this reactive analysis is critical, it is just as important to embrace a proactive approach, taking as much time examining the positive comments for clues in the experiences that customers raved about in their surveys.

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CXDNA Ultimate Ecosystem

CRMI

CXDNA Ultimate Ecosystem? Triple Crown CXDNA Ultimate Ecosystem? NorthFace ScoreBoard Award? Triple Crown Defining Metrics for Creating World Class Excellence in: Customer Service Employee Soft-Skills CEMPRO Certifica.

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2degrees Employee - and Customer-centric Culture Built on Shared Purpose, Fun

NICE inContact

There’s a direct link between employee satisfaction and customer satisfaction. Happy employees equal happy customers. Unhappy employees lead to unhappy customers. It’s not quite as simple as that, but as a generalization it’s not too far off. Employees are the driving factor behind customer satisfaction. Employee interactions set the tone for a positive or negative customer experience.

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Diversity & Inclusion Within CX

Doing CX Right

Stacy Sherman joins Shep Hyken's Amazing Business Radio to discuss how diversity and inclusion impact the customer experience & best practices to adopt. The post Diversity & Inclusion Within CX appeared first on Doing CX Right.

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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Covid Vaccine: All You Need To Know!

SurveySparrow

If today you have access to the vaccine against the deadly Covid-19 virus, it’s all because of the strenuous efforts by the worldwide army of assiduous scientists who formulated the much anticipated Covid vaccine. So, please spare a few seconds of yours to stand up and appreciate, applaud, approve and respect the endeavours of our medical geniuses. .

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Smart CRM Basics: Control Groups in Marketing

Optimove

To understand the true impact of your marketing campaigns, using control groups that represent a group of customers who are excluded from receiving a certain campaign or journey – is a must. A well-known concern that many brands have is that using control groups means leaving money on the table. That’s not true. The numbers prove that the benefits outweigh the perceived downside.

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How Can Lead Source Make or Break Your B2B Telemarketing?

Magellan Solutions

How Can B2B Telemarketing Lead Source Make or Break Your Company? B2B telemarketing is an essential process for any firm to get business partnerships. It serves as the first point of contact to introduce your service to others. However, setting up your telemarketing is not a one and done procedure. There are several things that you need to consider before even starting making outbound calls. .

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Suggested Software For Your Outbound Calling Service

Magellan Solutions

Best software for outbound call center services. Magellan Solutions outbound or “cold” calls raise awareness about your products to targeted audiences. Our calls are between you and prospects you’ve never been in touch with. . These unsolicited calls convince customers to make a purchase. . We use the following software, but may add more according to your needs: InsideSales – Rebranded as XANT.