InMoment XI

DECEMBER 29, 2022

As people gather this time of year to reminisce and look toward the future together, everyone at InMoment agrees that 2022 brought some XI-ting adventures! It’s thrilling to embark on another promising year, and we want to ring in 2023 with a recap of our top five InMoment Highlights from the last 12 months. Five of Our Favorite InMoment Highlights From 2022: #5: VP of Brand Recognized in Utah’s 40 Under 40 #4: Extending AI-Powered Technologies to Advance Experience Improvement #3: Acquiring Lea

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Beyond Philosophy

DECEMBER 29, 2022

As 2022 draws to a close, I like to reflect on the year and what I have learned. I shared them on a recent podcast and thought I would share them here with you, too. Lesson #1: You can never go back to the way things were. You can only progress into something new. We have been waiting for things to return to normal for the past couple of years. First, there was COVID and the lockdown, then came the supply chain issues (predicated by said lockdown), labor issues, a war, rising inflation rates, a

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CSM Magazine

DECEMBER 29, 2022

Many businesses rely on their banks for essential financial services, so it’s important that banks provide high-quality customer service. Here are 10 ways to improve business banking customer service and keep your customers happy. 1. Get to know your customers by name and take an interest in their business. A simple way to improve customer service in small business banking is to get to know each customer by name.

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Optimove

DECEMBER 29, 2022

Most mobile marketers have a robust retention strategy in place. But what many tend to overlook is re-engaging lapsed users. Existing customers that once enjoyed your company but no longer seem interested in what you have to offer. Ignore them at your peril; the average app churn rate currently sits around 80% over 90 days. That’s a lot of users and a lot of potential revenue – so it pays to implement a robust re-engagement strategy and remind them just why they fell in love with your app

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

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CSM Magazine

DECEMBER 29, 2022

Unlike past times when socializing in the workplace was considered unproductive and wasteful, nowadays, we can see that is quite the opposite. Today, company managers are looking for various strategies and tactics to get their employees working together as a group to achieve mutual business goals successfully. One particular strategy that has become widely used in both startup companies and well-established enterprises is collaborative learning.

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SurveySensum

DECEMBER 29, 2022

Did you know “ Indosat did 20 times more surveys in the last 6 months than in the past 1 year?” . Wondering how? Well, earlier they were struggling with getting responses from their customers via calls. And low response rate means, less customer interaction, and reduced sales. So, what did they do? – They shifted to WhatsApp surveys. Why? Because customers now prefer other platforms in the market, especially, WhatsApp.

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Zonka Feedback

DECEMBER 29, 2022

How significant is client satisfaction in the restaurant sector? If we said something was "super extremely very important," we wouldn't be exaggerating.

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Customer Satisfaction Customers Feedback Management 98

Customer Enthusiast

DECEMBER 29, 2022

Most sophisticated organizations have articulated a corporate mission, vision, or purpose statement and a set of core values. If you work for yourself or for a smaller company that has yet to contemplate its why and the root beliefs that guide employee behavior, then start there. Once these have been revealed, it’s critical to do … Continue reading "Repetition, action, and accomplishment".

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Circular Edge

DECEMBER 29, 2022

Today’s most successful companies are moving from siloed to connected planning—and seeing better business performance as a result. Join our six-part webinar series to explore Oracle EPM how-to’s and exciting new enhancements that help you connect financial, operational, and line-of-business planning to streamline and automate planning, budgeting & forecasting.

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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Influitive

DECEMBER 29, 2022

Welcome to the final post in our multi-part series covering the latest Customer Marketing Summit. Catch up on parts 1 (aligning with customer success), 2 (measuring success and ROI), and 3 (building a successful CAB). Throughout the day, speakers and attendees expressed their focus on driving customer-led growth. Defining what exactly that means and how […].

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BirdEye

DECEMBER 29, 2022

Social media is one of the most important marketing tools companies have to connect with people and promote their products. However, measuring the success of social media campaigns can be challenging. There are a variety of different social media metrics to choose from, and the ones best for your business will depend on your marketing goals. In this article, we’ll tell you about the 13 social media metrics you should track to effectively measure the success of your campaigns.

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Centercode

DECEMBER 29, 2022

In this blog, we'll explore the various ways you can incentivize beta testers and the potential benefits for your team and product.

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Forrester's Customer Insights

DECEMBER 29, 2022

The Asia Pacific (APAC) region is at the forefront of central bank digital currency (CBDC) development. Most APAC countries are proactively exploring and experimenting with CBDCs. China, South Korea, India, and Thailand are proactively piloting retail CBDCs. Singapore and Malaysia are currently focusing on wholesale CBDCs and participating in some multicountry CBDC pilots.

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Measurement

Helpware

DECEMBER 29, 2022

Today's customers have unprecedented access to information and can easily shift loyalties to new companies. In fact, studies show that 33% of US consumers tend to switch companies after even a single instance of poor service. Brands must deliver standout customer experiences to retain customers and grow long-term.

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