Wed.Dec 28, 2022

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23 Ways to Create an Amazing Experience In 2023

ShepHyken

Happy New Year! I’m not one for New Year’s resolutions, which are often broken. Instead, I like setting and resetting my goals for the year, and in my world, those goals focus on delivering an amazing customer service experience. So, I’ve created a list of simple ways to deliver the experience that everyone wants. Here are 23 ways to help you and your teams provide an amazing customer experience in 2023. .

2023 130
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Traveling One Millimeter Forward Together Towards 2023

One Millimeter Mindset

What is our next one millimeter forward together as we traverse towards 2023? How have your focus and perspective evolved? Heading towards a new year together, I remain grateful for your readership, inspiration and support. I commenced blogging in 2009. Yet, during the last two years, my personal and professional perspective was profoundly impacted.

Travel 87
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Ways to Take Restaurant Feedback

Zonka Feedback

Customer feedback is an amazing way to stay on top of your restaurant's pulse. Knowing whether your customers are satisfied or if there are areas to improve to the ongoing success of your restaurant. You won't be able to give customers the best customer service if you aren't trying to find out what they actually think about your service or product. Because of this, their feedback on their interactions with the brand is important information that can help the business develop and better serve its

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3 top ways to communicate better with customers

Beyond the Arc

The age of customer experience is entering a new dimension: Emotion is the new Brand. Creating emotional connections across the entire customer journey is more critical than ever – especially for written communications. Yet many companies struggle with bridging that gap. Here we look at three common challenges businesses face in customer communications, and [.].

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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Tips for Providing Exceptional Law Firm Client Service

CSM Magazine

The key to success in the business world is sales, and you can get return sales from loyal customers who trust your brand by making sure their customer experience is a pleasant one. Even in the realm of legal protection, the business side of it entails ensuring quality customer experience. People want a stress-free experience from services they pay for.

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A Message from Mike

Interactions

Dear Friends and Family, . As we come to the close of another year, I want to take a moment to express my sincere gratitude to our customers, partners, and employees. We’ve made some incredible achievements this year, and it would have not been possible without your support. It has been a remarkable year for Interactions. We continued to deliver the best customer experiences in customer care while driving value to our clients.

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6 Tips for Handling Feedback

Centercode

For this installment in our Beta Tips series, we’ll be looking at best practices for handling feedback. The rush of information you receive during your beta can feel overwhelming. These tips will help you manage it in a way that gets you the data you need while keeping your testers engaged and focused.

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9 Social media contest and giveaway ideas that work

BirdEye

Are you looking for ways to increase your social media followers? Or are you looking for a creative way to promote new products and services? If the answer to either question is yes, you should consider running a social media contest. Contests are a great way to get people excited about your brand, and they can be a lot of fun for participants as well.

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ChatGPT – The Google Killer? The Job Taker? Or Just A Fancy Chatbot?

kommunicate

Last Updated on December 28, 2022 ChatGPT took the internet by storm. A whopping 1 million users in 5 days of release. The OpenAI Team quickly realized that there needed to be checks and balances in place. Because people were asking the AI tool methods on how to build Molotov cocktails. Someone asked the tool [.]. The post ChatGPT – The Google Killer?

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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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Beta Testing Must Evolve to Support Agile and DevOps

Centercode

As teams introduce Agile and DevOps development practices that emphasize continuous release into their organizations, they’ve taken massive strides to improve the speed and velocity of software development. Like the software they produce, all practices need to keep pace with changes within the industry.

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Three Secrets to Secure Budget for Customer Success and Fuel Durable Growth

Gainsight

Everyone in SaaS is battoning down the hatches and preparing for an economic storm. But now is the time to set yourself up for smooth sailing once we reach calmer waters. . T he technology industry, specifically SaaS, is in a tricky position, but the companies that emerge stronger after the downturn will be the ones that take initiative now and preemptively prepare.

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Are you getting these 3 critical things from your customer feedback?

Centercode

When it comes to soliciting pre-release customer feedback, most teams focus on one thing: bugs. Understandably so – a buggy product in a competitive marketplace is kryptonite to a successful launch.

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Twitter Needs Advertisers, But Advertisers Don’t Need Twitter

Forrester's Customer Insights

The advertising community is giving Twitter more oxygen than it deserves since Elon Musk took over. The reality is that Twitter has never been a critical media channel in the overall media mix, comprising just 1.3% of 2022 digital ad spend based on Forrester’s 2022 Advertising Forecast, US. Why? The ad experience on Twitter has […].

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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AI and the Future of Testing

Centercode

Whether it’s the rise of AI, CI/CD, or DevOps, the lines between testing and development are blurring. But as testing methodologies evolve and bleed into development, professional testers are questioning how this evolution will affect their role in product development. In our interview with Jason Arbon, CEO of Test.

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5 Essentials for App Beta Testing

Centercode

Apps are both readily accessible and everywhere. Go into a grocery store, a mall, a transit station, and you’ll see apps for everything from shopping to parking to public transportation. Like me, you’ve probably installed dozens, if not hundreds of apps on your phone or tablet over the last few years.

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What the Amazon Beta Testing Ads Say About the CV Industry

Centercode

My two favorite moments during a mostly uneventful Super Bowl were 1) Tony Romo circling all of the “punts” and 2) watching the Amazon Beta Testing Program commercial. During the game, the online retail giant unveiled the mystery behind its cryptic teasers to millions of viewers.

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3 Components of a Successful Trade Show Announcement

Centercode

Planning on doing a trade show announcement for your newest product? You’re definitely not alone. The buzz surrounding tech events like CES, IFA, and CEDIA (to name a few) makes them incredibly effective venues for product announcements.

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The Open CCaaS Advantage Report

Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

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5 Mistakes People Make When Writing Surveys

Centercode

One of the best methods for collecting feedback as part of your customer validation process is using surveys. Surveys can very quickly deliver a snapshot of what people are feeling or thinking about your product or certain features, but a badly written survey can leave you with more questions than answers.

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Beta 101 Podcast with Pragmatic Live

Centercode

Running a successful beta test isn’t easy, but it doesn’t have to be overwhelming either. Emily Hossellman, Centercode’s director of marketing, guest stars on Pragmatic Marketing’s podcast to talk about some of the essentials and best practices of running a successful beta test.

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6 Tips for Kicking Off Your Software Test

Centercode

Beta tests have four basic stages — planning, kickoff, managing, and closing — and each has its own best practices. We recently discussed planning your software beta test, so this week we’ll get into what you should do during kickoff to ensure a successful test. Kicking off your software beta test is an exciting stage.

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As Homes Become Smarter, Beta Testing Becomes More Important

Centercode

Between smart hubs, thermostats, security systems, lights, and everything in between, homes and offices are getting smarter. On average, a U.S. consumer owns just over seven connected devices (including smartphones and tablets), and nearly one in five owns a smart home device.

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Revolutionizing Contact Centers: Next-Gen Tech for Enhanced CX

Speaker: Liran Meir Frenkel, Performance Management and RPA Sr Product Marketing Manager at NICE; Harpreet Makan, Practice Director at Everest Group; & Santhosh Kumar, Practice Director at Everest Group

As contact centers navigate the challenges of delivering excellence within budget constraints and adapting to evolving employee expectations, optimizing agent tasks becomes crucial. Discover a holistic approach across three pillars - people, process, and technology - that is essential to excel in this dynamic landscape, and explore how next-gen technologies such as generative AI, performance analytics, and process intelligence play a pivotal role in transforming contact centers into advanced CX

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5 Ways Beta Testing Can Fuel Your PR Campaign

Centercode

Usually when you think of beta testing, you think of things happening behind the scenes — catastrophic bugs getting fixed, features being reworked because testers hated them, or documentation being rewritten because it was confusing.

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6 Tips for Assigning Tasks That Your Testers Will Actually Complete

Centercode

One of the most effective ways to obtain feedback from beta testers is to ask them for it in the form of tasks. A task is a specific activity you can assign to your beta testers that they can perform and report back to you on.

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6 Steps to Get Your Testers to Complete All of Their Activities

Centercode

It doesn’t take much for inactive testers to affect your data, especially when it comes to analyzing forms of directed feedback (like surveys or tasks). Even if a small percentage of your testers opt out of responding to a mandatory activity, it can affect your data in a big way.

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Are Users Leaving Their Fitness Wearables Behind?

Centercode

There is nothing more sinister to the success of a new tech product than the dreaded abandonment rate. Whenever a cutting edge tech product launches, there’s a flood of early adopters who are interested in being the first consumers to own and use the product.

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Your Expert Guide to CX Orchestration & Enhancing Customer Journeys

Speaker: Keith Kmett, Principal CX Advisor at Medallia

Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the