inQuba

NOVEMBER 9, 2019

On the 7th November 2019 inQuba hosted a live webinar discussing the importance of best practices in service recovery, which together will ensure a boost in customer loyalty. Our industry expert speakers were Antony Adelaar (Head: Product Marketing, inQuba) and Trent Rossini (Managing Director, inQuba). Questions that were addressed. The relationship between service recovery and customer loyalty.

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Webinar 2019 Demo Loyalty 40

Genroe

NOVEMBER 9, 2019

When rolling out a transactional customer feedback process such as Net Promoter you need a corporate governance process that will deliver success. Best practice experience suggest that three critical groups are needed: Steering Committee and Process Team. In this post we discuss the role of each group and how you can build long term success. NPS Corporate […].

Net Promoter Score 68

Net Promoter Score Government NPS Feedback 68

Russel Lolacher

NOVEMBER 9, 2019

Leadership begins once you intentionally focus on building relationships. Because, great leadership is about strong relationships, especially those you have with those you are assigned to lead. We’ve all had varying degrees of connection with those that direct our work or shepherd the organization. I’ve been exposed to bad examples that would yell from within their office across the floor to get your attention or told their staff they were disposable to try to inspire them to be bett

Leadership 61

Leadership Events Communication Connections 61

Genroe

NOVEMBER 9, 2019

Disclaimer: I will preface this post by stating that I am not a lawyer. The information below is my understanding from reading the documents and consulting with some specialists. It is provided in good faith and with no warranty of any kind. In Australian, The National Privacy Principles and Information Privacy Principles came into effect on […].

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Feedback Document Consulting Information 40

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Optimove

NOVEMBER 9, 2019

Optimove, an Israeli hyper-targeted marketing company, is one such engine working with Indian and international streaming companies to provide personalised communication to their users. The post Stream engine: What goes on behind delivering content on OTT platforms appeared first on Optimove.

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Communication Marketing 40

Optimove

NOVEMBER 9, 2019

Meni is a distinguished gentleman, aged 11. Admittedly, he does not help his Optimove coworkers develop their relationship-marketing software. The post The dogs that go to the office every day in Tel Aviv appeared first on Optimove.

Marketing 40

Marketing 40

Optimove

NOVEMBER 9, 2019

Optimove today launched Optidata, a database infrastructure that enables real-time access and activation of all customer data by combining large-scale batch processing with an event streaming framework. The post Optimove Introduces Optidata appeared first on Optimove.

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