Mon.Jun 20, 2022

Community Engagement: How Citizen Feedback Can Help Local Communities


Feedback is essential for every business. The voice of a customer can help the business determine where it is succeeding and what it can improve on. Feedback not only helps companies daily but lets customers be valued contributors.

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VIVA TECH 2022: From The Metaverse Hype To Green Tech Solutions

Forrester Digital Transformation

Paris was the center of innovation and technology last week. The 2022 edition of Viva Tech in Paris was a great success with more than 90,000 in-person visitors and 300,000 digital connections.

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Trending Sources

How to Measure Customer Experience in 2022 (8 Best Metrics)


How to Measure Customer Experience in 2022 (8 Best Metrics). Haymans Tsang. Mon, 06/20/2022 - 14:38. Introduction. According to Zendesk’s 2021 Customer Experience Trends Report , 75 percent of customers will spend more to buy from a company that offers a good customer experience (CX).

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Understanding Major Trends in Healthcare M&A and Investment

West Monroe

True to what we forecasted around the midpoint of 2021, healthcare transaction activity last year surpassed even 2020’s record level with nearly $40 billion in deals, up 32% from the previous year.

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How eCommerce Fits Into Retail's Post-Pandemic Future

Retail’s post-pandemic future: Are you prepared? Download this article by Harvard Business Review (brought to you by GetFeedback) to find out why the future success of retailers will ultimately depend on creating a cohesive customer experience, both online and in stores.

What is Digital Customer Experience? The full 2022 Guide to Digital CX


What is Digital Customer Experience? The full 2022 Guide to Digital CX. Haymans Tsang. Mon, 06/20/2022 - 15:11. Introduction. Since the Covid-19 pandemic disrupted the world in early 2020, digital access has played a vital role in individuals’ livelihoods and the survival of businesses.

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More Trending

4 ways to drive private equity value creation across portfolios

West Monroe

Private equity firms create value by identifying underperforming companies that can benefit from additional assistance, focusing on new revenue growth opportunities, and analyzing new markets. But approaches differ when it comes to the cost side of a business.

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Why Bridging the SaaS User-Buyer Divide Is Key to Improving Customer Retention


This post was originally published in Customer Think. . The Customer Success Index 2022 , a survey of more than 350 companies by Gainsight and RevOps Squared, recently uncovered some very interesting, if not troubling data on the state of alignment between SaaS users and buyers.

2022 52

According to Steve #5 – A Little of This, A Little of That

Steve DiGioia

I used to work with a general manager who, as you walked through the hotel halls with him, would make a point of picking up a piece of trash off the floor. I know he was testing to see if you’d pick up the next piece. It was fun watching those new employees who didn’t know about his tactic.

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Everything you need to know about Customer Success Software.


Now that you’ve chosen to read this article, I suppose you are already aware of the weightage that the Customer Success function holds for your SaaS business. And when it comes to delivering the right customer success function to your clients you are as good as the tool you use.

2022 52

Customer Preferences: How Community Can Deliver a Simplified Experience

Your customers want a simplified customer experience. Make sure you give it to them with community. Download the whitepaper to learn more!

Course Release Announcement: Spartacus Developer Training - 4.3 Release (C4H370)

SAP Customer Experience

On behalf of the SAP Customer Experience Enablement Content team, I am pleased to announce the official release of the new Spartacus Developer course based on version 4.3: C4H370 – Spartacus Developer Training Target Audience Developers Technical Consultants Technology Consultants Course Description Spartacus is a lean, Angular based Javascript storefront. Customer Experience #javascript angular.js frontend javascript spartacus SAP Commerce SAP Commerce Cloud Training

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Customer Satisfaction Score: An Introduction



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5 Top Customer Service Articles of the Week 6-20-2022

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

Understanding Types of Salesforce Survey Mapping in Zonka Feedback

Zonka Feedback

The best utilization of your customer data in an effective CRM like Salesforce is to collate it with customer feedback data received through feedback survey responses.

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A Strategic Guide to Community Gamification

Does creating engaged customers and impacting CS objectives sound interesting? Learn more about how gamification can help your customer success team in our free eBook.

20+ Decision-Making Interview Questions to Ask Candidates


Decision-making interview questions help you determine your candidates’ experience and competency in making decisions at work. . In this article, we discuss why you should assess your candidate’s skill in decision-making and list the best decision-making interview questions.

2022 52

Is the sales tech party over?

Forrester Digital Transformation

Back to the roaring 20’s It wasn’t supposed to be like this. Early in 2021 the media was filled with talk that we would see a return to the roaring 20’s, those golden years of economic prosperity before the first great Wall St. crash in 1929.

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Jun 20 – Customer Success Jobs


Role: Associate Director, Customer Success Location: Austin, Texas Metropolitan Area, US (Hybrid) Organization: Mesh Payments As an Associate Director of Customer Success, you will manage a team of Customer Success Managers while helping expand the department.

2022 16

How To Create A Salesforce Chatbot To 10x Your Customer Service?


Here’s a question for you; Do you wish to improve customer service and experience consistently? Howsoever great your team and their efforts might be, there’s always room for improvement in customer service, and chatbots are a surefire way to do that.

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The CX Leader Handbook

Whether you’re just starting your CX career or looking to change roles, our CX Leader Handbook is for you. Grab your free copy to learn how to find the right job, thrive as a leader, and strategically plan for the future.

InMoment Acquires Leading Customer Review Management Company ReviewTrackers to Bolster its Market-Leading XI Platform and Accelerate the Pursuit of Experience Improvement


Acquisition strengthens InMoment’s ability to offer an unparalleled and seamless platform for both solicited and unsolicited feedbac 16th Jun 2022 InMoment Acquires ReviewTrackers

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Philippine Laws on Outsourcing

Magellan Solutions

Philippine Laws on Outsourcing – Here’s What You Need To Know. The Philippines is one of the largest and most well-known places in the world where people outsource work. Many businesses all over the world can attest to that. Because of this, the Philippine laws on outsourcing are very important.

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The Importance of Post-Demo Surveys: A Guide for SaaS Sales Demo Teams


Demos play a significant role in attracting customers when it comes to SaaS businesses. Demos provide the first chance for SaaS business owners to show their ‘best face’ and attract customers. But is it enough to provide a demo to customers? Most probably no!

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AmplifAI Launches New Channel Partner Program

Amplifai Coaching Category

We are excited to announce the launch of a new channel partner program aimed at furthering our commitment to the channel and driving increased revenue

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Should Customer Marketing Align with Customer Success?

With outcomes and metrics that align directly, find out why customer success should be the foundation of a customer marketing strategy. Download the free ebook now!