InMoment XI

MAY 14, 2025

The AERs Customer Engagement Toolkit is pushing energy providers to change how they engage with customers. Heres what it meansand how your brand can benefit. Are we doing enough to build trust with our customers? What does meaningful engagement actually look like? Where do we start without overwhelming our teams? If youre a CX leader in the energy sector, these questions probably feel familiar.

Brands 195

Brands Feedback Customer Engagement Engagement 195

CX Journey

MAY 14, 2025

As customer expectations continue to rise and technology evolves at an unprecedented pace, customer experience (CX) leaders are being called to transform – not just their strategies but their very own roles. No longer can CX be treated as a siloed function or discipline. It must become a company-wide imperative – embedded in culture, grounded in a deep understanding of both customers and employees , and powered by technology.

Leadership 107

Leadership Customer Centricity Culture Technology 107

CSM Magazine

MAY 14, 2025

Digital transformation in customer service represents a fundamental reimagining of how organisations interact with their customers through the strategic application of digital technologies. Today’s customers expect seamless, personalised, and immediate service across multiple channelsa far cry from the phone-only support desks of yesteryear. These heightened expectations have created both challenges and opportunities for businesses across every sector.

Customer Service 52

Customer Service Competitive Advantage Net Promoter Score Touchpoint 52

BirdEye

MAY 14, 2025

Your Google hotel review page is often the first thing customers search for to scan star ratings, scroll through guest reviews, and glance at photos and room amenities. What your satisfied guests say on that page can determine whether someone books with you or moves on to a competitor. If your property has too few good reviews, outdated feedback, or vague guest comments, it doesnt matter how beautiful your rooms are or how competitive your rates lookyour listing will likely get skipped.

Hotels 52

Hotels Books Travel Guest Experience 52

Ready to cultivate a customer-obsessed culture? A CX Leader’s Guide to Organizational Buy-In is your playbook for ensuring that every department—customer service, sales, product, tech, finance, HR, and beyond—puts customers at the center of everything.

Customer Service

CSM Magazine

MAY 14, 2025

Customer service is no longer plainly about solving problemsits about creating experiences people remember. In 2025, customers expect faster responses, smoother journeys, and a personal touch, whether chatting with a bot or speaking to a real person. To keep up, companies are turning to industry leaders and experts, setting the tone for what great service looks like today.

2025 52

2025 Customer Service Hospitality Omnichannel 52

CSM Magazine

MAY 14, 2025

In the fast-paced world of online slots, where players spin reels from every corner of the globe, exceptional customer service stands as a cornerstone of success. Why customer service matters cannot be overstatedit shapes the player experience, fosters trust, and drives business growth for online casinos. Unlike traditional casinos, where face-to-face interactions build rapport, online platforms rely on responsive, empathetic support to create a welcoming environment.

Customer Service 52

Customer Service Exceptional Customer Service Loyalty Entertainment 52

Calabrio

MAY 14, 2025

Workforce Management Workforce Forecasting: How to Predict Staffing Needs Jump ahead Key Takeaways What is Workforce Forecasting? Why Workforce Forecasting is Important Key Methods for Workforce Forecasting Metrics to Track for Accurate Forecasting Step-by-Step Guide to Forecasting Staffing Needs Common Challenges and Solutions How Calabrio Can Help with Workforce Forecasting Best Practices for Implementation Understanding Forecasting with Calabrio Share Book a demo Lets get started Right now, c

Contact Center 52

Contact Center 2025 Multi-Channel Metrics 52

CSM Magazine

MAY 14, 2025

Field operations used to be a straightforward game. A call came in, a job was logged, someone got in a truck, and it got done. But that rhythm doesn’t hum like it used to. These days, the pressure is different. Crews face more demands in less time. Customers expect instant updates. Systems dont talk to each other. And through all of it, support teams often struggle to keep up.

Customer Service 52

Customer Service Customers Culture Information 52

Optimove

MAY 14, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Optimove Insights is the analytical and research arm of Optimove, the #1 CRM Marketing Solution for iGaming and Sports Betting. For iGaming operators, Optimove Insights Pulse Snapshot reveals how regional and seasonal dynamics shape betting behavior, providing a vital edge for optimizing acquisition and retention strategies.

Insights 52

Insights 2025 2024 Sports 52

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

2025

CSM Magazine

MAY 14, 2025

In 2025, Affiliate marketers will have to enhance their strategies to continue competing profitably and on a sustained basis. Basic link placement on blogs and social media was no longer sufficient to achieve success, and strategic execution based on audience engagement, data analysis, and market flexibility was made mandatory. These are the best strategies in order to scale your affiliate marketing earnings, regardless of how much experience you have.

2025 52

2025 Marketing Return on Investment Social Media 52

Help Scout

MAY 14, 2025

Discover the 10 best chatbots for customer service teams, from help desks with chatbot features to standalone plug-and-play options.

2025 45

2025 Customer Service Article Customers 45

CSM Magazine

MAY 14, 2025

If youre serious about scaling your business with GoHighLevel (GHL), one of the best decisions you can make is hiring a high level consultant who specializes in marketing automation software. right consultant. And I emphasize right because there are hundreds of self-proclaimed GHL experts floating around on Upwork, Facebook, and Fiverr who barely know how to build a pipeline, let alone optimize one.

Consulting 52

Consulting Sales Marketing Communication 52

InMoment XI

MAY 14, 2025

A note to InMoment clients from Kyle Ferguson, CEO of Press Ganey Forstas Cross-Industries Division Today is an exciting day for experience technology InMoment is now officially part of Press Ganey Forsta , a leading provider of experience measurement, data analytics and insights. Let me start by saying how genuinely excited I am to welcome InMoments clients, employees, and partners into the Press Ganey Forsta family.

Roadmap 195

Roadmap Insurance Healthcare Innovation 195

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

2024

Gainsight

MAY 14, 2025

Long-term, sustainable growth requires a thriving customer base. Beyond upsells and expansion opportunities, existing customers build the foundation of the community that surrounds each company. A strong community can help foster relationships, drive feature adoption, and act as references for potential customers. In other words, an active, engaged community is critical for growth.

Connections 40

Connections Social Media Roadmap Webinar 40

InteractionMetrics

MAY 14, 2025

Your Reply-To Address Matters! An essential email survey best practice is this: Use a Reply-To email address that actually works. Too many companies send surveys from a Do-NOT-Reply address which frustrates customers and lowers response rate. Here’s What NOT to do: Most companies dont want to collect customer feedback in all its various forms, so they send their survey from a do-not-reply platform.

Metrics 52

Metrics Interaction Reference Feedback 52

Help Scout

MAY 14, 2025

We want people to tell us whats not working, what is confusing, what felt bad to them about our service. We need to know before we can fix it. Here's how.

Article 59

Article Customers 59

Customer Think

MAY 14, 2025

Comprehensive solution captures all interactions between AI and Human agents

Interaction 45

Interaction Customers 45

Advertiser: ZoomInfo

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

2025

Forrester's Customer Insights

MAY 14, 2025

AIOps is changing the game for IT teamshelping them make smarter decisions, bounce back faster from issues, and keep customers happy. Find out how businesses are using it to stay ahead in todays fast-moving world.

Information 35

Information Innovation Insights Technology 35

Forrester's Customer Insights

MAY 14, 2025

Global capability centers (GCCs) are surging in popularity. NASSCOMs recently concluded GCC Summit 2025 showcased the evolution of the countrys rapidly evolving GCC ecosystem. Forrester attended the event and spoke to several GCC leaders as well providers serving the GCCs.

2025 26

2025 Events Technology 26

Forrester's Customer Insights

MAY 14, 2025

Boardrooms are abuzz with meetings to tackle head on the reverberations of country-specific US tariffs on the world and the subsequent retaliatory measures from large global trading partners, such as from Canada, China, the EU, Mexico, etc. These organizations, transcending industries, are all grappling with increased costs, disrupted supply chains, and heightened uncertainty.

Automotive 26

Automotive Measurement Customers 26

Forrester's Customer Insights

MAY 14, 2025

RSAC is the largest cybersecurity conference in the world. Leaders and practitioners across all sectors come together to tackle challenges, all under the maxim of managing risk. But what does risk actually mean at a security conference? Is it a mythical pursuit? Marketing buzzword? Or generic substitute for the thing we need to detect/prevent/remediate?

Management 26

Management Marketing Customers 26

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer