Kapta Customer Success
FEBRUARY 13, 2023
Effective customer onboarding is essential for long-term customer success and starts with a smooth handoff from sales to the customer success manager (CSM). It sets the tone for the relationship, influences time to ROI, and impacts trust.
Playvox
FEBRUARY 13, 2023
With corporate budgets tightening, contact center leaders might be tempted to cut into your quality management funding. But quality management is a vital area of your business — it’s what ensures your customers get top-notch service. If they don’t get it, they’re likely to move on, costing your business money in the long run. A 2021 Qualtrics study spanning 17 industries found that, on average, organizations risk losing 9.5% of their revenue due to bad experiences.
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ShepHyken
FEBRUARY 13, 2023
Top Takeaways: The customer journey is like a romantic relationship. The marketing and sales phase is like dating. It is tactical and fun. When your prospect becomes a customer, you move them into the “marriage” stage, which is non-tactical and requires a different set of skills to maintain. Customer service must be built into every aspect of the journey.
Comm100
FEBRUARY 13, 2023
It’s an exciting time in artificial intelligence. The release of ChatGPT has kicked off an AI battle among the tech giants, and public experimentation has already turned up some incredible applications for ChatGPT. While many future applications for this technology have yet to be imagined, higher education is an area that has already been impacted by ChatGPT.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
ClearAction
FEBRUARY 13, 2023
Leading Customer Experience as a Team Sport Lynn Hunsaker Author Lynn Hunsaker at Super Bowl LVII stadium 2023 Leading customer experience as a team sport is essential because every player in your enterprise helps or hinders customer experience performance. In competitions like the Super Bowl and World Cup, every player knows how they contribute to winning.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
ChurnZero
FEBRUARY 13, 2023
What your Customer Success team looks like will largely depend on your organization’s size, solution complexity, and go-to-market strategy. If you’re standing up a Customer Success function for the first time, you may only have one or a handful of Customer Success managers who do it all. Whereas, if you’re a fast-growing team, you’re likely ready to bring on more specialized roles such as operations and onboarding to drive greater productivity and efficiency.
SurveySparrow
FEBRUARY 13, 2023
Are you looking for ideas to show people that your company is, in fact, a phenomenal place to work? Employee spotlights can help you do just that. Whether it’s through stories, videos or podcasts – there are so many opportunities for showing off your team’s accomplishments! To help get those creative juices flowing, we have curated some of our best employee spotlight examples to inspire you.
Zonka Feedback
FEBRUARY 13, 2023
A restaurant survey can help you improve the quality of your food and service, boost customer engagement, measure your performance, and avoid negative reviews. In the article below, you’ll learn all about the main questions you should ask, how to measure guest satisfaction based on the results, and how easy it is to create your own survey.
ChurnZero
FEBRUARY 13, 2023
What your Customer Success team looks like will largely depend on your organization’s size, solution complexity, and go-to-market strategy. If you’re standing up a Customer Success function for the first time, you may only have one or a handful of Customer Success Managers who do it all. Whereas, if you’re a fast-growing team, you’re likely ready to bring on more specialized roles such as operations and onboarding to drive greater productivity and efficiency.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
CSM Magazine
FEBRUARY 13, 2023
When players search for information on the internet about a casino, one of the significant factors that help them in their decision-making process is the data they gather about how well the gambling platform treats its patrons. This is not directly related to the gaming or financial aspect of gambling. Yet, punters hold this factor in high esteem and do not think twice about platforms known to have bad customer service.
The DiJulius Group
FEBRUARY 13, 2023
Business leaders and economists are always obsessing over a recession. Is it coming, has it started, and how long will it last? One of my favorite quotes around this topic is, “(Economists have) predicted nine of the past five recessions.” This basically means no expert knows what the hell they are talking about when they. Read Full Article The post Who Is To Blame For Greedflation?
CSM Magazine
FEBRUARY 13, 2023
Many people all over the world enjoy poker. The game has been famous among players for a long time, even when it was only available to play at physical gambling houses. Casinos have now gone online, and so has poker, yet the love for the pastime has remained strong. Many even argue that the love for the card game has increased since playing poker online means players can enjoy the game without leaving the comfort of their homes.
Andrew Mcfarland
FEBRUARY 13, 2023
Risk management is a crucial aspect of project estimation and execution. It involves identifying, assessing, and prioritizing potential risks that may affect the success of a project. Effective risk management helps project managers to minimize negative impacts and maximize the chances of project success. In this blog post, we will explore the importance of risk management in project estimation and the steps involved in implementing a successful risk management plan.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
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West Monroe
FEBRUARY 13, 2023
Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. Created with Lunacy Twitter icon Created with Lunacy printer copy Created with Sketch. Listen to "Leveraging Innovation for Companies At Any Scale" on Spreaker. About the episode What does it mean to enable innovation—whether your company is a start-up, a fast growing company, or a mature corporate?
Fox Metrics
FEBRUARY 13, 2023
We’re guessing you’ve landed on this page because you need some ideas about improving your restaurant. It’s hard to stay fresh in an age where trends seem to come and go faster than it takes for visitors to finish their meals, but that’s why we have analytics platforms! The Fox Metrics platform managed to identify these top trends in restaurant analytics through a robust analysis of thousands of restaurants.
West Monroe
FEBRUARY 13, 2023
Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. Created with Lunacy Twitter icon Created with Lunacy printer copy Created with Sketch. Listen to "Leveraging Innovation for Companies At Any Scale" on Spreaker. About the episode What does it mean to enable innovation—whether your company is a start-up, a fast growing company, or a mature corporate?
Optimove
FEBRUARY 13, 2023
Scientific Games has inked an agreement with Optimove that will see the latter work with an array of state lotteries. As part of the deal, Scientific Games will pair with five US state lotteries to optimise the states’ paid social media campaigns with customised data-driven strategies. The post Scientific Games inks multiple US state Optimove deal appeared first on Optimove.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Russel Lolacher
FEBRUARY 13, 2023
In this episode of Relationships at Work, Russel chats with personal branding strategist Ana Lokotkova on how defining who you are in the workplace will help you standout and improve your employee experience. A few reasons why she is awesome — she is an international career and LinkedIn branding advisor, interview coach and resume writer all through her consultancy CV Labs.
Gainsight
FEBRUARY 13, 2023
This article was originally published in TechHQ in two parts: Data insights drive Zoom innovation and Zoom—the next generation. While it’s been in business since 2011, it’s fair to say that Zoom really came into its own during the Covid-19 pandemic, between 2019–21, as an easy-to-use go-to way to help keep both business and personal communication alive and well in a brief but deadly era when face-to-face proximity was actively dangerous.
Brandwatch CX
FEBRUARY 13, 2023
Forrester's Customer Insights
FEBRUARY 13, 2023
As sales leaders weather the economic storm of 2023, sales technology remains key in firms’ ability to win, serve, and retain customers. Decreased budgets and pressure to perform in a challenging economy are forcing sales leaders to optimize their technology stack.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Brandwatch CX
FEBRUARY 13, 2023
Forrester's Customer Insights
FEBRUARY 13, 2023
Corporate social responsibility (CSR) used to have a bad rap, often relegated to philanthropic largesse and entirely disconnected from the core business. Those days are over.
SAP Customer Experience
FEBRUARY 13, 2023
SAP Data Cloud is a powerful cloud-based solution that enables organizations to securely manage, store, and analyze their data in a single platform. This solution provides a centralized and simplified way of managing data and makes it easier for businesses to gain insights and make informed decisions based on real-time.
2020 Research
FEBRUARY 13, 2023
We travel to Ontario, Canada, to speak with Angela Lau in this installment of our Around the Globe series. Angela joined Schlesinger Group in April 2022 following the integration of AskingCanadians and Methodify and has served as Senior Vice President of Market Operations since. In the following Q&A, Angela shares her experience thus far. Q. What is it like to work with colleagues around the globe?
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
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