Tue.Jul 19, 2022

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Amazing Business Radio: Megan Neale

ShepHyken

The Gig CX. Employing Brand Advocates to Improve Customer Experience. Shep Hyken interviews Megan Neale, Co-founder and COO of Limitless , a Gig CX platform that empowers people to earn money by providing brilliant customer service. She shares how brands can leverage brand advocacy and the knowledge of actual product users (customers) to improve customer experience.

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Why You Should Throw Out Your CRM

Totango

Ready for a controversial statement? You don’t need your CRM. Yeah, we said it. Sure, there is a place for customer relationship management (CRM) technology to help sell products, but if you’re looking to provide truly valuable experiences that will build and grow profitable customer relationships – especially during an economic downturn – then you don’t need a CRM; you need advanced, agile, composable customer success technology. .

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Voice Of the Customer Program: Definition, Best Practices, and How to Launch One

SurveySparrow

A Voice Of the Customer program helps you consistently deliver a better customer experience. As we enter a new era of customer experience, listening to the voice of customers is essential to competing on customer experience. Organizations with a voice of the customer program enjoy 55% greater customer retention rates and sport 292% greater employee engagement rates, according to this report.

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AI-powered, human enhanced! How to take feedback analytics to the next level

Thematic

When you hear Artificial Intelligence, do you imagine a super smart computer algorithm? You might be thinking of a human-like 'general AI', able to converse on any topic. Or you might be like me: imagining a practical AI that performs a specific task faster and more accurately than a human. Let’s say it learns over time and becomes smarter.

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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Top 5 Reasons to Build a Brand Community

2020 Research

To survive in the fast-paced world of business today, organizations need to know not just who their customers are, but what they think, want, need, and do in their daily lives. Every release must represent an insightful, close-knit relationship with a brand’s customer base. A brand community is one of the most effective ways to build that relationship and garner business-critical customer information.

Brands 52

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Compelling Conversations – Build Successful Brand Communities at Scale

2020 Research

August 11, 2 p.m. ET / 11 a.m. PT . Discover how to create a large-scale brand community that drives loyalty, engagement, and growth in our latest Compelling Conversation webinar. Join Executive Vice President of Global Quantitative Rob Berger and Vice President of Client Service Operations Tom Doulos as they explain the building blocks of a successful and scalable quantitative brand community.

Brands 52
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How to improve SaaS free trial to paid conversions

ChurnZero

If you get excited over free samples at the grocery store, you already understand the allure of the free trial. Many businesses start their relationship with potential long-term customers with free trials for their product or services. SaaS companies, however, have more to lose than your local grocery store if those customers don’t sign up for more.

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Top 5 Reasons to Build a Brand Community

2020 Research

To survive in the fast-paced world of business today, organizations need to know not just who their customers are, but what they think, want, need, and do in their daily lives. Every release must represent an insightful, close-knit relationship with a brand’s customer base. A brand community is one of the most effective ways to build that relationship and garner business-critical customer information.

Brands 52
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The True Cost of Testing Reactively

Cyara

How Proactive, Continuous Testing Can Save You Significantly in the Long Run. No one has to convince call center executives of the value of achieving a high bar of customer experience. Regardless of your industry, if you’re running a call center, CX is your bread and butter. Your ability to deliver in this area dramatically affects your bottom line.

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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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How Community Data Can Inform the Customer Experience

Vanilla Forums

Creating an outstanding customer experience is something that’s much easier said than done. Not all customers have the same needs, or even the same standard for what constitutes a great experience. With all the potential variables at play, coming up with a game plan of what to do can be difficult to say the least.

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Forsta launches Digital Diaries mobile app

MyCustomer

Forsta, an industry-leading global provider of market research and customer experience (CX) technology, today announced the launch of its 6th Jul 2022 Forsta launches Digital Diaries mobile app

2022 70
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Cross-Channel Campaign Management 

Optimove

What is a Cross-Channel Campaign Management Platform? A cross-channel campaign management platform integrates all steps of the marketing process. CCCM platforms include technology to collect, analyze, and segment customer data and technology to design, implement, and measure campaigns for all marketing channels. Cross-channel campaign management platforms use all marketing channels, allowing you, for example, to manage offers across multiple channels to deliver personalized content to customers.

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Material Expands Senior Leadership Team as Growth and Evolution Accelerate

Strativity

Laurie MacLaren Assumes Role of Chief Operating Officer. Rajdeep Endow Joins as Chief Transformation Officer. Los Angeles, CA – July 19, 2022 – Today, global customer experience transformation company , Material, announces the appointment of two key leadership hires to further support its growth and evolution. Laurie MacLaren assumes the role of Chief Operating Officer and Rajdeep Endow joins as Chief Transformation Officer.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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How To Make A QR Code For A Google Form?

SurveySparrow

So, can to create QR code for Google Form? Yes. . Does Google Forms let you generate QR code surveys? The answer is no! . How to make a QR code for a Google form, then? Using external softwares. . Enough with the questions. It’s time to take you through the step-by-step process of generating a QR code for a Google form. And that would be just the tip of the iceberg, as we have a lot more quality stuff coming your way.

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[Podcast] Your Brand on TikTok: Learning to be Authentically Vulnerable

Lithium

We are very excited to be joined by Khoros Senior Strategist Brittany Harris ( ). And if there is one thing we learned today, it’s that TikTok is NOT just for Gen Z, it is for everyone! Brands can benefit from being on TikTok but must remember that it is not like other channels. It requires a new way of thinking and listening to understand what kind of content to post.

Brands 52
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12 Social Media Contest Ideas To Grow Your Following Manifold

SurveySparrow

Anyone with a formidable online presence knows social media contests are the new “it” trend. From 24-hour giveaways to inordinate influencer collaborations, cracking a winning strategy for growing your online presence can seem daunting. But worry not; we’ve compiled an exhaustive list of social media contest ideas that’ll engage your audience, spark conversations, and grow your social media following manifold.

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7 Activities to Boost Community Engagement

inSided

Community engagement is not created overnight. It takes time and dedication just like any other fitness goal. Here’s seven ways to build your online community strength.

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The Open CCaaS Advantage Report

Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

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Boosting Your Business’ Productivity with Offshore Staffing

Magellan Solutions

Boost Productivity with Offshore Staffing. Nowadays, we live in a world that is highly interconnected and virtually borderless. Geographical barriers no longer limit businesses. They are able to set up subsidiaries anywhere in the world. Not only that, but they have the ability to transfer resources like technology, machinery, knowledge, and even humans globally.

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How to engage your organisation around CX

MyCustomer

HTo be successful, a CX program needs engagement from all sides and all levels of the business. It requires the careful selection of cross-. 3rd Aug 2022. By Sharon Hyman.

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Why an E-Commerce Capability Is Critical to Your Aftermarket Growth Strategy

Middlesex Consulting

When planning a digital transformation for your business, the priority is frequently to increase employee productivity or reduce other operating costs. Unfortunately, focusing on internal processes often bypasses the most significant available cost impact — growing sales and profits. Unless you have already migrated into the world of Product as a Service (PaaS), Robot as […].

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How to engage your organization around CX

MyCustomer

HTo be successful, a CX program needs engagement from all sides and all levels of the business. It requires the careful selection of cross-. 3rd Aug 2022. By Sharon Hyman.

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Revolutionizing Contact Centers: Next-Gen Tech for Enhanced CX

Speaker: Liran Meir Frenkel, Performance Management and RPA Sr Product Marketing Manager at NICE; Harpreet Makan, Practice Director at Everest Group; & Santhosh Kumar, Practice Director at Everest Group

As contact centers navigate the challenges of delivering excellence within budget constraints and adapting to evolving employee expectations, optimizing agent tasks becomes crucial. Discover a holistic approach across three pillars - people, process, and technology - that is essential to excel in this dynamic landscape, and explore how next-gen technologies such as generative AI, performance analytics, and process intelligence play a pivotal role in transforming contact centers into advanced CX

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Customer Memory: The Key to Driving Positive Customer Experience

SmartKarrot

Don’t you remember your fondest memories? Your memories are great reservoirs of your ideas and behavior. Customer memories are great ways to drive customer loyalty and are crucial to customer experience. Your customers need to keep receiving great experiences to develop great memories. A bunch of good positive experiences makes it easy to choose a good memory.

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Business Process Outsourcing and it's Role in Helping During a Recession

Helpware

Amid a tightening economy, businesses are bracing for a slowdown. As interest rates rise, companies will need to cut back on spending. As everybody starts looking for ways to increase efficiencies following decreased budgets, many will revisit the concept of business process outsourcing.

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Real Estate: Top Five Ways to Manage Customer Relationships

CSM Magazine

As a real estate investor, you have to be prepared to deal with all kinds of people. First, you need to find an apartment or house to buy. Then, you have to find a way to finance your purchase. After that, you need to find a tenant to live in your property. If you’re not careful, it’s easy to develop a bad reputation with any one of these groups of people.

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Connect with your customers using Facebook Business Manager

BirdEye

With nearly three billion active users, it’s no surprise why businesses are using Facebook to advertise their products and services. However, previous Facebook business tools worked independently from each other which made them hard to maintain. Facebook Business Manager was created to help page owners manage all their marketing tools in one place, giving them more time to focus on growing and developing their business.

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Your Expert Guide to CX Orchestration & Enhancing Customer Journeys

Speaker: Keith Kmett, Principal CX Advisor at Medallia

Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the