Fri.Apr 14, 2023

article thumbnail

The four levels of customer success and product alignment maturity

ChurnZero

Alignment between Customer Success (CS) and product teams isn’t something that just happens—it takes work. The teams must have a shared understanding of customer needs, the company’s vision, and each other’s roles in fulfilling both. Without mutual respect and commitment, the collaboration between the two functions falls apart. Despite differences in working styles and focuses, Customer Success and product need each other to succeed.

article thumbnail

Community Banking Month: Celebrating the Impact of Community Bankers

SaleMove

Community banks contribute to their communities in many ways. During Community Banking Month, we highlight & celebrate their impact. The post Community Banking Month: Celebrating the Impact of Community Bankers appeared first on Glia Blog | Digital Customer Service Explained.

Banking 81
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Guest Post: Customer Contact Agent Satisfaction in a Flexible World

ShepHyken

This week, we feature an article by Nicole Kyle, Managing Director and Co-Founder of CMP Research. She shares how leaders can keep contact center agents happy and engaged in the changing work environment that now includes hybrid and remote work setups. Customer contact agents hold one of the most important keys to the success of any business in the palms of their hands – customer satisfaction.

article thumbnail

Top 8 accounting software for small business

BirdEye

Managing finances is an essential aspect of operating a successful small business. With many small business accounting software options available today, selecting the perfect one for your needs can be overwhelming. That’s why we aim to make this decision-making process easier and more efficient. We’ll dive into why accounting software is a game-changer and share insider tips for choosing the best accounting software for small business models like yours.

article thumbnail

Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

article thumbnail

Net Promoter Score Survey Questions with Examples

SurveySensum

It is crucial for a business to focus on giving services/products that satisfy its customers. The more satisfied the customers are, the more brand loyalty will be. So, how can a business understand whether its customers are satisfied or not? Customer feedbacks! Kinda obvious, right? You can run NPS surveys and analyze the results to understand. But there’s a catch!

More Trending

article thumbnail

What You Need to Know About IVR Systems

Call Experts

IVR systems are designed to streamline communication and customer service for businesses through automation and simplifying interactions with callers. By providing self-service options through voice prompts and touch-tone inputs, IVR systems allow callers to access the information they need quickly or perform tasks such as checking account balances, making payments, or scheduling appointments, without waiting for a live agent.

article thumbnail

Sainsbury’s New Loyalty Scheme: How Does the Supermarket Stack Up for Customer Service?

CSM Magazine

Sainsbury’s Nectar Card loyalty scheme is set to be switched up by offering cheaper deals for members, in an effort to rival Tesco’s Clubcard format and satisfy customers struggling with the cost of living crisis. Sainsbury’s is introducing more personalised discounts in their stores and online to customers who use the supermarket’s Nectar Card and SmartShop features, and it’s thought that customers could be set to save an incredible 50% off certain items, includi

Loyalty 52
article thumbnail

Medicaid Unwinding Highlights Key Lessons In Member Engagement

Forrester's Customer Insights

Medicaid redetermination has kicked off bringing the challenges of member engagement broadly into the spotlight. This blog offers three key ways insurer's can improve member engagement.

article thumbnail

Product News – March 2023

Lumoa

Lumoa Product News for March 2023 ???? Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! A new way to invite others to Lumoa Lumoa just made it easier to bring in your colleagues, and have them start taking actions on the voice of your customers.

2023 83
article thumbnail

The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

article thumbnail

Apr 14 – Customer Success Jobs

SmartKarrot

Role: Customer Success Manager Location: London Area, United Kingdom (Hybrid) Organization: ContractPodAi As a Customer Success Manager, you’ll establish the strategy framework, guidance, and oversight for how ContractPodAi collaborates with its clients. This entails managing staffing, strategy, and work quality in compliance with the processes, regulations, and procedures established by CPAI.

article thumbnail

Lead Generation Chatbots: Everything You Need To Know In 2023

kommunicate

Last Updated on April 14, 2023 In the digital era, customers expect your business to be available 24x 7. Competition keeps heating up, as the barriers to entry to building apps and websites are diminishing. Add to this generative AI tools such as ChatGPT, and we have a situation where there are 20 apps trying [.] The post Lead Generation Chatbots: Everything You Need To Know In 2023 appeared first on Kommunicate Blog.

2023 92
article thumbnail

Deep CX: A Very Special Podcast “Interview” with ChatGPT

BlueOcean

What if you could learn about a new technology just by directly asking it questions? That’s not always an option, but in the case of ChatGPT, the AI chatbot taking the world by storm, it made all the sense in the world. So with this concept in mind, we decided to approximate a podcast interview with ChatGPT on the latest episode of Deep CX. Amy Bennet, our intrepid host, wrote ChatGPT some probing questions about the customer experience, which generated some intriguing answers.

article thumbnail

Recipient Details by ReviewTrackers Unlocks Powerful Customer Insights for Brands

ReviewTrackers

article thumbnail

Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

article thumbnail

Salesforce’s New EU Hyperforce Region Is Only A Sticking Plaster Solution For EU Sovereignty Issues

Forrester's Customer Insights

Salesforce has recently announced the launch of its Hyperforce EU Operating Zone, working with the Hyperforce cloud platform. Thanks to this move, Salesforce can now sell its products, along with customer and technical support, using only EU delivery resources and data storage.

article thumbnail

CDC Draincare Doubles Productivity and Expands Nationally with BigChange

CSM Magazine

CDC Draincare has expanded significantly since introducing new technology from BigChange that wirelessly connects field service engineers to a centralised management system. The job management system has replaced a number of disconnected systems with a single platform that provides real-time visibility of all jobs nationwide, across different businesses and office locations.

article thumbnail

8 Things That Managers Need Help With: Today!

SmartKarrot

As a manager, it can be challenging to juggle multiple responsibilities and lead a team effectively. Whether you’re managing a remote team, navigating digital transformation, or resolving conflicts, it’s important to have the skills and knowledge to tackle these challenges head-on. In this article, we’ll explore the top eight things that managers need help with today, and provide some practical tips and quotes to help you become a more effective leader. 1.

article thumbnail

6 things to keep in mind to successfully scale your teams and business!

SmartKarrot

When it comes to scaling your business, it’s no secret that the process can be a daunting one, filled with challenges and frustrations. But fear not, ambitious managers! We’ve compiled a list of six things to keep in mind when attempting to scale your teams and business, all while sprinkling in a bit of humor to keep you entertained. With a focus on cost reduction, quality enhancement, and process improvements, this blog post will have you feeling like a scaling superstar in no time.

Culture 10
article thumbnail

The Open CCaaS Advantage Report

Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

article thumbnail

6 things to keep in mind to successfully scale your teams and business!

SmartKarrot

When it comes to scaling your business, it’s no secret that the process can be a daunting one, filled with challenges and frustrations. But fear not, ambitious managers! We’ve compiled a list of six things to keep in mind when attempting to scale your teams and business, all while sprinkling in a bit of humor to keep you entertained. With a focus on cost reduction, quality enhancement, and process improvements, this blog post will have you feeling like a scaling superstar in no time.

Culture 10