InMoment XI

DECEMBER 6, 2022

Earlier this year, InMoment hosted an XI Forum with two incredible speakers—both of whom run experience programs for franchisees. Steve Grossrieder, CEO of JAX Tyres & Auto, and Jess Gill, Chief Customer Officer for Craveable Brands, know exactly what it takes to keep franchisees inspired, and make sure experience programs stick across the organization. .

Chief Customer Officer 491

Chief Customer Officer Brands NPS Customer Centricity 491

ShepHyken

DECEMBER 6, 2022

The Chief Moment Officer . Building a Customer-centric Culture From the Frontlines to the C-suite. Shep Hyken interviews Diane Hopkins, Certified Experience Economy Expert, CEO of ExPeers Consulting and author of Unleashing the Chief Moment Officers. She shares how to leverage the insights of your frontline staff to design customer experiences and create a customer-centric culture. .

Customer Centricity 121

Customer Centricity Culture Leadership Healthcare 121

SAP Customer Experience

DECEMBER 6, 2022

It’s essential to digital transformation too. If you were to host a small group brainstorming session and ask participants what words they’d use to describe a successful customer interaction and then ask what words they’d use to describe an enjoyable conversation, you’d probably get a list chopped full of synonyms.

Engagement 78

Engagement Interaction Customers Customer Experience 78

CSM Magazine

DECEMBER 6, 2022

There are several benefits to outsourcing customer service in the hospitality industry. These benefits include increased efficiency by allowing them to focus on other aspects of their business, professional customer service providers can help to improve services and the overall customer experience, and reduced costs in areas such as reservations and marketing.

Hospitality 52

Hospitality Customer Service Hotels Books 52

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

West Monroe

DECEMBER 6, 2022

An uncertain economy—highlighted by high inflation and increased cost of lending—will force banks to pivot to build momentum and provide high-quality customer experiences in 2023. Debate is rampant around the certainty of an economic downturn and its duration, painting a murky outlook heading into the new year. For banks specifically, defaults, credit quality, and deposit runoff are threatening performance, leaving them to evaluate profitability, where and how to best meet and serve

Banking 52

Banking 2023 Financial ROI 52

Lithium

DECEMBER 6, 2022

Hello Atlas members! Don't forget the Khoros Holiday Freeze is coming up! Learn what to expect for non-critical platform maintenance during the holidays. If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Sign up today ! Here’s the Atlas content you do not want to miss! Some blog areas are limited to Khoros customers only.

2022 52

2022 Social Media 2023 Roadmap 52

Team Support

DECEMBER 6, 2022

Customer support demand is always growing larger and larger. As your customers expect more and more from your business, it’s likely that your business will be hard-pressed to deliver speed and quality service that meets their expectations. When a business runs into sinking quality issues, they naturally look to expand their support team, however this isn’t always a viable solution.

Customers 52

Customers Demo Customer Satisfaction Customer Expectations 52

Cyara

DECEMBER 6, 2022

Despite their apparent simplicity to the user, chatbots are backed by very complex systems to deliver the flawless customer experience every brand is seeking. A well-designed virtual assistant is available on multiple platforms, can provide a personalized experience, fulfills - or even better - exceeds all functional expectations, and complies with all security and privacy requirements.

Brands 67

Brands Customer Experience Customers 67

MyCustomer

DECEMBER 6, 2022

Loyalty Controlling CX chaos in 2023.

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2023 Customer Experience Loyalty Customers 96

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

Retail

Zonka Feedback

DECEMBER 6, 2022

The growth of the eCommerce industry has been absolutely astounding in the last few years.

Customer Experience 97

Customer Experience Customers 97

MyCustomer

DECEMBER 6, 2022

Loyalty The stats that shook the CX world in 2022.

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2022 Loyalty 97

Clarivate

DECEMBER 6, 2022

In a fiercely competitive U.S. healthcare provision landscape, integrated delivery networks, or IDNs, are differentiating their offerings by adding outpatient treatment centers, pursuing National Cancer Institute designations and investing in value-based care. In the famously fragmented healthcare provider ecosystem of the United States, integrated delivery networks, or IDNs, are increasingly prominent.

2023 52

2023 Hospitality Healthcare 2022 52

SurveySparrow

DECEMBER 6, 2022

Building an effective website, either for a brand or for yourself, requires more than just strings of codes and programming languages. You also need to prioritize the ease at which your visitors can see and engage with the pages you developed. . Don’t take this as a bluff – most internet users will rather avoid your website if it doesn’t offer them the real comforting experience they expect.

2023 52

2023 User Experience Brands Blog 52

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Measurement

Forrester's Customer Insights

DECEMBER 6, 2022

As we head into another year of economic uncertainty, panic and fear seem to be gripping many organizations. From mass layoffs in the tech sector to hiring freezes, the world of CX has a right to be concerned. However, given the shifts in design awareness and transitions over the last decade from “what it looks like” to “how it works” we predict that designers and the experience design community will be more important than ever.

Customer Centricity 49

Customer Centricity Customer Experience Customers 49

MyCustomer

DECEMBER 6, 2022

Engagement How CX leaders help other teams hit their targets

Engagement 59

Engagement 59

Upwave

DECEMBER 6, 2022

We recently asked OpenAI’s newly launched ChatGPT (you probably saw all the hype last week) to write us five paragraphs about measuring brand advertising, and its effectiveness. We were so impressed with the results, we joked it was publishable content–so, we’re publishing it! “Write me 5 paragraphs about how to measure whether brand advertising is effective.” Measuring the effectiveness of brand advertising is an important task for any business or organization.

Advertising 26

Advertising Measurement Brands Social Media 26

MyCustomer

DECEMBER 6, 2022

Engagement Elearning course will solve practical CX problems

Engagement 59

Engagement 59

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Insights

Forrester's Customer Insights

DECEMBER 6, 2022

“Help us help you.” This was the call to action we put out in July and August of 2022 to voice-of-the-customer (VoC) and customer experience (CX) measurement leaders around the world. We asked CX professionals responsible for VoC and CX measurement activities to tell us about their teams’ scope and structure, practices, and challenges. In […].

Measurement 26

Measurement 2022 Customer Experience Customers 26

MyCustomer

DECEMBER 6, 2022

Engagement MyCustomer partners with Ei Evolution Academy.

Engagement 52

Engagement 52

SmartKarrot

DECEMBER 6, 2022

Role: Director, Customer Success Location: Open Hall, NL, Canada Organization: Security Compass As a Director, Customer Success, you will hire, coach, and develop a high-performing CS team to drive adoption, health, and retention. Identify and implement strategies that support adoption and expansion while reducing churn. Represent the voice of the customer by collecting and sharing data, metrics, insights, feedback, and stories.

Customer Success 19

Customer Success Government Document Metrics 19

The DiJulius Group

DECEMBER 6, 2022

“More than a chance to work from home or anywhere. People want flexible hours, which I think is what we’re here to discuss.” –Adam Grant Where did the 5-day work week come from, anyway? Who invented it? It is right for 2023 or is there better alternatives? Could 4 days be the flexible future of. Read Full Article. The post The (Flexible) Future Of Our Work Week appeared first on The DiJulius Group.

2023 105

2023 Article 105

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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

Information

DemandJump

DECEMBER 6, 2022

Search engine optimization: this short little phrase holds so much power when it comes to driving traffic to your website and boosting sales. After all, it is the process of improving the visibility of your website. When many people think of SEO, they think of SEO keyword research or content optimization. And while that is definitely part of it, that’s not all of it.

Definition 98

Definition Blog Sales 98

Helpware

DECEMBER 6, 2022

For any business to succeed, several culminating factors must harmonize. Gathering data about what your customers need, what resonates with them best, and analyzing these findings are important steps in gauging how well your business is doing. One key metric you should focus on is customer lifetime value, also known as CLV.

Metrics 64

Metrics Customers Customer Success 64

inSided

DECEMBER 6, 2022

Before global learning technology leader Docebo built the Docebo Community in 2021, its customers were “knocking at the door” for more opportunities to connect with other customers, share best practices, ask questions, and provide product feedback. Whatsapp groups, email threads, and lonely subreddits were allowing customers to find one another here and there, but weren’t quite cutting it.

2022 52

2022 2021 Connections Feedback 52

Gainsight

DECEMBER 6, 2022

The goal of Executive Business Reviews (EBRs) is to demonstrate your unique value to the customer and convey a sense of how important the customer is to you. When approached thoughtfully, they can help build bridges between your company and your customers, show ROI, remove barriers and forge strong connections that will last throughout the customer’s lifetime. .

Presentation 52

Presentation ROI Leadership Roadmap 52

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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

Customer Engagement