SurveySparrow
MARCH 14, 2023
Building a product successfully requires a litany of skills. And one of the most crucial people in building SaaS products is a product manager. They are the flag bearers that hold the fort together during product development.
InMoment XI
MARCH 14, 2023
One of the best ways to overcome obstacles is to fall back on your community and brainstorm solutions together. That’s why InMoment hosts regular Experience Exchanges to help customer experience (CX) professionals do just that.
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ShepHyken
MARCH 14, 2023
Or, In a recent Shepard Letter , I discussed the Trust Gap , which is the difference between an organization’s belief that their customers trust them and the percentage of customers who actually do.
Retently
MARCH 14, 2023
In today’s fast-paced business environment, customer feedback has become an invaluable resource for brands striving to stay ahead of the curve.
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Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.
ChurnZero
MARCH 14, 2023
This is a guest article by Peter Armaly , vice president of Customer Success at ESG , which delivers Customer Success as a Service® (CSaaS).
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
ChurnZero
MARCH 14, 2023
This is a guest article by Peter Armaly , vice president of Customer Success at ESG , which delivers Customer Success as a Service® (CSaaS).
kommunicate
MARCH 14, 2023
Last Updated on March 14, 2023 Chatbots have taken over the customer service domain. They can address customer queries faster, easier, and with more accuracy than human agents.
CSM Magazine
MARCH 14, 2023
Even the best product or service may fail to satisfy if your customer service is poor. Because of that, you not only lose out on repeat clients but also lose your potential influencers — a satisfied customer directly influences the purchase decision of the family, friends, peers, and community.
Doing CX Right
MARCH 14, 2023
Learn why investing in agent experience creates higher customer satisfaction and loyalty plus tactics for Doing CX Right. The post Investing In Agent Experience: The Key To Delivering Customer Excellence appeared first on Doing CX Right.
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Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.
Maru Group
MARCH 14, 2023
Todd Trautz Maru/Matchbox | March 2023 A global entertainment studio enlisted Maru to help advise them on content planning. They needed to identify which series or movie to reboot out of a set of more than 20 titles and discover the format that would be the most successful for various audiences.
Gainsight
MARCH 14, 2023
This article was written by Lila Meyer, Director of Global Education Services, Gainsight. Before moving into my current role as the Director of Global Education Services, I oversaw the Technical Communication and Community Management teams at Gainsight.
Zeisler Consulting
MARCH 14, 2023
A while back, I participated in a round of judging for a Customer Service and Support awards competition. It was both an honor to be asked to participate, and a real inspiration to read so many great stories of dedicated Customer centricity. I got a few good ideas from some of the stories that were told, and frankly the future does look bright for Customer Experience, if you know where to look. That said, one thing I saw several times stood out to me and was a bit of a surprise.
Optimove
MARCH 14, 2023
Welcome to this three-part mini-series, where we discuss the importance of enhancing your in-platform player experience.
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Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.
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West Monroe
MARCH 14, 2023
In the coming months and years, expect an increasing number of utility regulatory commissions to begin ruling on third-party access to utility data—several state orders are currently examining the implications of making utility data more accessible to third parties and customers.
Forrester's Customer Insights
MARCH 14, 2023
As brands contend with rising media costs, changing consumer behavior, and, for some, lackluster sales results, they continue to invest in consumer loyalty programs and technology solutions to help them engage and retain consumers.
MyCustomer
MARCH 14, 2023
Embracing Consumer Duty to Deliver Positive Outcomes for the UK Financial Services Sector The new FCA Consumer Duty is intended to improve. 14th Mar 2023 By Simon Fraser
Forrester's Customer Insights
MARCH 14, 2023
The explosion of account-based marketing (ABM) at scale has been enabled by the proliferation of data and insights. It’s now within the reach of all B2B marketers to get more precise about who, how, and when they are engaging with customers and prospects.
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When you launch a CX program, there is often an air of exuberance. A year or two later, however, it can feel like your program has flat-lined and you find it hard to make improvements. If your CX program is struggling, check out our latest whitepaper for tips on how to reverse the trend.
2020 Research
MARCH 14, 2023
Qualitative market research is a critical component of business strategy, as it provides deep insights into consumer behavior, attitudes, and preferences.
Forrester's Customer Insights
MARCH 14, 2023
As part of Forrester’s research into securing what you sell, we have long advocated for security leaders to overlay their own activities with the rest of the product team and to engage in the product lifecycle before the product has even been defined.
2020 Research
MARCH 14, 2023
The post The Future of Qualitative Research: Insights from a Global Qual Leader appeared first on Sago. Webinar
CSM Magazine
MARCH 14, 2023
Most modern businesses acknowledge the importance of data. For small firms, this often means depending on reports created within the individual software platforms they use for day-to-day operations.
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Want more from your customer experience program? This whitepaper outlines 5 tactics to improve your CX strategy and take your program to the next level. Download your copy now!
SmartKarrot
MARCH 14, 2023
Role: Director of Customer Success Location: NAMER, United States (Remote) Organization: Appvance As a Director of Customer Success, you’ll ensure that consumers utilise Appvance actively and receive a return on their investment (ROI) and business value.
DemandJump
MARCH 14, 2023
Sure, everyone knows you need content for your website—that’s a no-brainer. The real question is, what content should be on a website ? Really, all forms of website content need to work together to delight and engage your target audience. That means your website should at least have: Website Conten
BirdEye
MARCH 14, 2023
The difference between securing a new client and losing them to the competition can often hinge on the strength of your business proposal. This tool has the power to demonstrate your ability to meet the unique needs of potential clients, but it requires careful preparation.
Forrester's Customer Insights
MARCH 14, 2023
Silicon Valley Bank’s (SVB) collapse is still reverberating around global markets, causing investors to scrutinize the institutions at the heart of the startup ecosystem and prompting plunges in some banks’ stock prices despite the rapid response of banking regulators worldwide.
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Want to know where CX is heading in 2022? Check out our 7 key predictions on how CX will evolve over the coming year and beyond. Download your copy now!
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