5 Things You Need to Create a Highly Successful Career as a CMO
2020 Research
MARCH 15, 2023
The post 5 Things You Need to Create a Highly Successful Career as a CMO appeared first on Sago. In the Media Ellie Ahmadi
Wed.Mar 15, 2023
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Select for passion, not past performance.
Bill Quiseng
MARCH 15, 2023
Instead of “Hire for attitude, not aptitude” or “Hire for personality, train for skills”, remind yourself when you recruit to Select for passion, not past performance. You hire an employee.
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Will Boots' loyalty programme changes prove popular with customers?
MyCustomer
MARCH 15, 2023
Loyalty Will Boots' loyalty programme changes be popular
Email digests: The easiest way to stay on top of feedback
delighted
MARCH 15, 2023
There’s no question that the experiences customers have with your brand make an impact on your bottom line. In fact, recent data from the XM Institute shows that consumers are 2.6x more likely to purchase after a 5-star experience than after a 1- or 2-star experience. What’s more, they’re 3.7x
The 2023 Customer Experience Management Value Index
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Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.
How Brands Can Maximise Their Online Revenues Through App Usage and Customer Retention
CSM Magazine
MARCH 15, 2023
Arunabh Madhur, Regional VP & Head Business EMEA at SHAREit Group examines how mobile apps are reshaping the e-commerce industry. Despite many documented market and economic challenges, many brands continue to invest heavily in e-commerce marketing.
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CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
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Social media demographics: Leveraging the right data in 2023
BirdEye
MARCH 15, 2023
If you’re a marketer or business owner looking to stay ahead of the competition, understanding social media demographics is essential. As these platforms progress, the type of social media user will continue to shift.
Emotionally Intelligent Customer Experience
SAP Customer Experience
MARCH 15, 2023
Emotional Intelligence (EQ) is the ability to identify, use, understand, and manage emotions in an effective and positive way.
Making Your Contact Centre Data Work
CSM Magazine
MARCH 15, 2023
Kevin McGachy, Head of Solutions, Sabio Group explains how data powers excellent CX delivery for contact centre advisors.
111: Creating a Customer Service Revolution
The DiJulius Group
MARCH 15, 2023
Creating a customer service revolution doesn’t have to be complicated. It’s actually pretty simple. It requires effort and a willingness to view your company and employees from the customer’s perspective.
How to Leverage the Top CX Trends of 2023
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Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.
Leverage Digital Strategy to Drive Efficiency in Uncertain Economic Times
Gainsight
MARCH 15, 2023
With economic uncertainty in the air, SaaS and Customer Success teams want to be more efficient and build durable businesses that withstand the market. With a digital-led approach, of course.
Align feedback insights with your company goals with category grouping
Hello Customer
MARCH 15, 2023
There’s no denying it, most companies nowadays are searching for a solution to turn customer experience insights into something tangible and actionable.
Los Angeles Wedding Photography: Symboll Helps People Be Happier
CSM Magazine
MARCH 15, 2023
When it comes to capturing the magic of your wedding day, choosing the right photography agency can make all the difference. If you’re getting married in Los Angeles, you’re in luck – there are plenty of talented photographers and agencies to choose from.
Release Announcement- SAP Sales Cloud classroom training updated
SAP Customer Experience
MARCH 15, 2023
Hello Everyone, I’m Deepali and I’m the Portfolio Manager for SAP Sales Cloud training and enablement within the SAP Customer Experience Product Learning team. On behalf of the team, I am pleased to announce the release of the following course updates, based on the SAP Sales Cloud V1 2211 release: Customer Experience SAP Sales Cloud Training
How Mature Are Your Digital Experiences? A Step-by-Step Guide to Improved CX
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Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.
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Average Index – The quick guide
Happy or Not
MARCH 15, 2023
What is the Average Index and How Does It Work? The average index is a measurement that estimates customer satisfaction. It is typically used together with 5-scale survey questions, although it can support any scale in use.
CX Tech Top-ups: Custom Icons for Dashboards!
IntouchInsight
MARCH 15, 2023
Here at Intouch Insight, we are always releasing new features to make our user’s experience as seamless as possible. This month, we added a new feature to the Intouch Insight Platform. Product Updates
Why Schlesinger Group’s New Name is Sago | RBDR
2020 Research
MARCH 15, 2023
The post Why Schlesinger Group’s New Name is Sago | RBDR appeared first on Sago. In the Media
Insights Activation Roundup: How to Make an Impact with Your Findings
dscout People Nerds
MARCH 15, 2023
Delivering insights brings you to a pivotal, make-or-break moment—will your research have real influence? We help you stack the odds in your favor
Is Your CX Program Delivering the Results You Had Hoped?
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When you launch a CX program, there is often an air of exuberance. A year or two later, however, it can feel like your program has flat-lined and you find it hard to make improvements. If your CX program is struggling, check out our latest whitepaper for tips on how to reverse the trend.
Mar 15 – Customer Success Jobs
SmartKarrot
MARCH 15, 2023
Role: Director, Customer Success Location: Houston, TX, United States (Remote) Organization: Innovapptive Inc As a Director of Customer Success, you’ll ensure great client happiness, adoption improvements, retention, and expansion, you should lead and manage the customer success team of strategic accounts.
Define Project Goals and Outcomes First to Save Yourself a Headache
dscout People Nerds
MARCH 15, 2023
There’s nothing worse than conducting months of research only to find out you had the wrong focus. Here’s how to get it right from the start
Vera Van Os: From temp to trademark maven
Clarivate
MARCH 15, 2023
What started as a temporary office placement became a career passion for trademark research for Vera Van Os, our Content Principal Support Analyst for EMEA. It started back in 1987 when Vera was assigned by a temp agency to provide office support for CompuMark in Antwerp. “I
Transformation Ahead For Channel Marketers: Insights From Our B2B Marketing Predictions Webinar
Forrester's Customer Insights
MARCH 15, 2023
Channel organizations are at a pivotal moment. As partner networks have grown more complex, a more holistic, ecosystem-oriented approach is needed. Age of the Customer B2B Marketing Channel Marketing Chief Marketing Officer predictions promoted
5 Ways to Supercharge Your CX Strategy
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Want more from your customer experience program? This whitepaper outlines 5 tactics to improve your CX strategy and take your program to the next level. Download your copy now!
Introducing Forrester’s Function-As-A-Service Platforms Landscape
Forrester's Customer Insights
MARCH 15, 2023
Application development trends can be as ephemeral as serverless architecture. In the function-as-a-service (FaaS) world, the key players have remained consistent, but the landscape of capabilities is constantly changing.
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