Tue.Oct 13, 2020

How to Turn Reactive Customer Experience into Proactive CX

Experience Investigators by 360Connext

Listen to this article. Is Your Organization’s Customer Experience Proactive, or Reactive?

2020 143

How to Reduce Field Service Costs to Meet Optimization Goals


Field service organizations have long been implementing measures to reduce their high operational costs.

2020 119

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Amazing Business Radio: Jason Dorsey


Understanding Gen Z as Customers and Employees. The Next Generation of Customer Experience. Shep Hyken interviews Jason Dorsey, leading generational researcher, speaker and author. They discuss his latest book, Zconomy , and talk about what Gen Z wants as customers from their favorite brands.

2020 91

7 Strategies for Turning Customers into Advocates


Given that peer recommendations are among the most trusted sources of information about a business, positive reviews from existing customers can quickly turn into genuine inquiries from potential new clients.

2020 68

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

Adapting Customer Experience (CX) for a Post-COVID World

CSM Magazine

The coronavirus pandemic has had an indelible impact on consumer behaviour, from accelerating touchless and digitally-driven experiences to reviving traditional channels, and much more.

2020 56

More Trending

The next frontier of business excellence (a value-driven model)


Vincent Manlapaz, in an interview with Keri Keeling, talks about the importance of establishing a value-driven business model and why it needs to be the central focus of the conversation. Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saas

2020 56

Are Labor Efficiency and Exceptional CX Mutually Exclusive? How to Achieve Both with Workforce Management

NICE inContact

Most contact center leaders have access to data that enables them to assess just how busy their agents are and if they have capacity to take on additional work. They also have the ability to optimize results that impact customer experience (CX).

2020 62

Top 10 Customer Success Takeaways from BIG RYG 2020


Don’t know about all of you, but we are still on a conference high from an amazing first ever BIG RYG virtual conference last week. If you attended, than you know how jam packed our lineup was.

2020 62

SurveyGizmo Announces Corporate Name Change to Alchemer to Reflect Focus on Creating Customer-Centric Organizations


Alchemer transforms customer feedback into actionable gold. LOUISVILLE, COLORADO, OCTOBER 13, 2020. SurveyGizmo – a global leader in customer experience (CX) and voice-of-the-customer (VOC) technology – announced today that it has changed its company name to Alchemer.

2020 52

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Great CX Starts With a Multi-Channel Approach to Customer Success


Every business wants its customers to love interacting with its product or service. When customers describe their experience using words like “engaging,” “intuitive,” and “streamlined,” you know you’re doing something right.

How to Improve the First Contact Resolution

ProProfs Chat

When almost 60% of customers believe that waiting on hold for a minute is too long, then imagine how a customer-obsessed CEO, Jeff Bezos, must have felt after waiting for more than four minutes to get on line with its own customer service team?

2020 52

Typeform vs Google Forms vs SurveyMonkey: Detailed Comparison


If you want to make sure that the surveys you send to your customers are prepared by minds that know everything about drafting surveys, you need to choose the right tool. Online surveys are a great way to peek into the minds of your customers.

2020 52

inQuba - Untitled Article


How leading businesses are using a blueprint to decipher customer mindset and prevent churn. Take a moment to consider how you used to shop. Before our New Normal you may have put some effort into determining whether a certain product was organic, or sustainable.

2020 52

Customer Communities Elevate the Customer Experience

Speaker: Rachel Happe

An online community is an increasingly vital part of many leading companies’ support strategies. Creating a branded place where your customers can ask and answer questions, interact with each other, and search for the information they need is a great way to decrease the burden on your staff and allow them to focus on the customers that really need their help. Join us at 9:00 am EST on Nov 18th for this talk by Rachel Happe, founder of industry-leading strategists, The Community Roundtable. You will learn the effectiveness of the community in empowering your customers and generating value for your business.

Coveo’s AI-powered search platform hits every touchpoint


The post Coveo’s AI-powered search platform hits every touchpoint appeared first on Keatext. Artificial Intelligence AI customer experience customer journey

X-Ray Vision For Customer Intent


How leading businesses are creating a competitive advantage through AI and Big Data. Select your superpower. You may choose flight, or invisibility, or just being able to consistently find a parking spot outside the coffee shop.

Self-service and its importance to greater customer satisfaction


Date: Tuesday, October 13, 2020 Author: Pauline Ashenden - Demand Generation Manager Self-service and its importance to greater customer satisfaction. Published on: October 13, 2020.

2020 68

HappyOrNot’s Full Range Of Customer Feedback Terminals Now Protect Against Coronavirus

Happy or Not

HappyOrNot partners with Nanoveu to cover its Smiley Touch touchscreen terminals with an antimicrobial screen protector film HappyOrNot (www.happy-or-not.com), the leading customer experience improvement solution, today announces that its Smiley Touch terminals will be coated in Nanoshield’s […].

2020 59

Busy Season? Keep Customers Satisfied with Great Support

A great customer experience drives customer loyalty. Learn how to keep your customers happy this holiday season by helping them through their channel of choice with seasonal support experts.

Self-service and its importance of self-service to greater customer satisfaction


Date: Tuesday, October 13, 2020 Author: Pauline Ashenden - Demand Generation Manager Self-service and its importance of self-service to greater customer satisfaction. Published on: October 13, 2020.

2020 68

4 ways digital CABs drive business value

Vision Critical

Customer advisory boards (CABs) are a great way for organizations to sit down with their high-profile customers and gather feedback and advice from this VIP audience.

2020 151

The Future of the Food Industry: A Food Expert Roundtable Discussion in 2020


The impact of COVID-19 has changed so much about the food industry: occasions, locations, and access. But has it altered our relationship with food? In a recent roundtable with experts from the food and beverage industry, there was skepticism that anything so fundamental had changed.

2020 52

Why overcoming confirmation bias is crucial to CX


We do research called an Emotional Signature® that examines the Customer Experience from a subconscious psychological perspective.W 13th Oct 2020. By Colin Shaw Founder & CEO

2020 40

Need to More Effectively Manage Your Call Center?

TASKE shares how you can rewind your real-time dashboard and watch agent and time activities in the past. Download the infographic here!

Jobs that Will be Automated in 2020 and Beyond


Translation Services | 2. IT Maintenance | 3. Lower-Level Sales | 4. Front Desk Reception |. Entry-Level Customer Service | 6. Telemarketing | 7. Task-Heavy Roles | The Silver Lining. There are plenty of fears surrounding the development of automation technology, and not all of them are unwarranted.

2020 59

Easier Healthcare Review Management with ReviewTrackers and CareDash



Data Management: Are you capturing the right information?


ADS Consulting Services CEO David Stroeve explains how data management requires having a strategy and reliable methods to access, integrate, and prepare for analytical use. The post Data Management: Are you capturing the right information? appeared first on CustomerCount.

10 strategies for developing a strong leader


While some character traits indicate an inclination toward leadership capability, it is still a skill, and skills must be developed in order to unleash their true power. I didn’t wake up one morning and realize that I was a leader.

2020 43

B2B Pocket Playbook: End-to-End Guide to Sales Enablement

Sales enablement is the strategic process of providing sales teams with the content, guidance, and mentorship needed to engage targeted buyers. It’s all about equipping sales professionals with the tools they need to put their best-selling foot forward. And if sales teams want to continuously sell better -- and faster -- their sales enablement process must have a game-winning strategy. It's time for you to start selling smarter - and hitting your sales number - with the best B2B database in the market. Get started today.