TechSee

MAY 1, 2025

Across Europe, a silent but seismic change is reshaping how service is delivered. From telecom providers to home security firms, leading brands are shifting their approach—from reactive support to visual-first resolution. And at the center of that shift is Visual Agentic AI. Why now? Because customer expectations are climbing, field service costs are rising, and pressure to reduce carbon footprints is growing.

Brands 124

Brands Contact Center Demo Books 124

Thematic

MAY 1, 2025

Customer loyalty isn’t just a feel-good concept—it’s a growth engine. As the Wyndham CMO puts it, “Not only are our rewards members repeat visitors, they spend more when they return and they return more often… They also have a higher affinity to say to friends and family, ‘You should be staying at these brands, too.

Loyalty 62

Loyalty Insights Net Promoter Score NPS 62

Brandwatch CX

MAY 1, 2025

Learn effective tips to grow your Pinterest following and boost engagement. Start attracting more followers today. Read the article for insights.

Article 52

Article Insights Engagement Social Media 52

Help Scout

MAY 1, 2025

Reducing turnaround time is one of the most common goals for support teams including our own! Here are some ideas to help get your team's turnaround time moving in the right direction.

Article 45

Article 45

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Sales

Brandwatch CX

MAY 1, 2025

Discover essential strategies for managing social media crises effectively. Learn how to protect your brand and navigate challenges. Read the article now.

Social Media 52

Social Media Management Article Brands 52

Brandwatch CX

MAY 1, 2025

Discover what brands can learn from the Met Gala 2025, from viral fashion moments to visual storytelling, timing, and cultural relevance.

Brands 52

Brands 2025 Fashion Culture 52

InteractionMetrics

MAY 1, 2025

Youve probably been on the receiving end of a bad survey. Maybe it asked you to rate a delivery you never received. Or it forced you to choose between three irrelevant response options, none of which applied to you. Or perhaps you actually took the time to explain a problem in your own words, and no one followed up. These moments damage brands as much as they annoy respondents.

Metrics 52

Metrics Interaction Insights Feedback 52

Brandwatch CX

MAY 1, 2025

While there is obviously an artistic side to developing a good marketing campaign, increasingly it is also becoming a science.The rise of big data has meant that campaigns can now be analyzed in detail, with the resultsinforming future strategy and spend. A variety of tools and methods allow you to understand which aspects of your campaign are working, and which sections of the market you are reaching.

Marketing 81

Marketing Social Media ROI Brands 81

The DiJulius Group

MAY 1, 2025

Summary In this conversation, Dr. David Horsager, the CEO of Trust Edge Leadership Institute, inventor of the Enterprise Trust Index, director of the global study, Trust Outlook, and bestselling author of four books. David is called by Forbes, “the worlds leading authority on trust. As a leading authority on trust, he discusses the critical role.

Leadership 52

Leadership Books Article Measurement 52

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

2024

Optimove

MAY 1, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: This report will help marketers stay ahead and anticipate consumers’ shifting behavior in real time. Optimove Insights’ Mothers Day 2025 Consumer Shopping Trends Report reveals that customers are shopping late, prioritizing quality over price, and demanding seamless, personalized omnichannel experiences.

2025 52

2025 Marketing Omnichannel Download 52

Forrester's Customer Insights

MAY 1, 2025

State CIOs now stand at a critical junction caught between the promise of streamlined, citizen-centric government and the peril of hollowed-out public institutions dressed in the language of reform. Efficiency, when wielded with strategy and safeguards, can modernize legacy systems, rebuild trust in public services, and empower frontline staff to focus on what truly matters.

Government 32

Government Insights Management 32

Forrester's Customer Insights

MAY 1, 2025

Much ink has already been spilled about the impact of US President Donald Trumps tariff policy on IT products and services. This weeks announcement that US GDP was down 0.3% for the first quarter indicates that some imbalances are developing.

Government 26

Government Customers Technology 26