Why a CX Mission Matters — And How to Create One
Experience Investigators by 360Connext
SEPTEMBER 2, 2020
How Do Great Brands Deliver a Consistent Customer Experience? Some brands deliver consistently delightful experiences for customers like magic. Other brands seem to base the experience on which employee answers the call. How can some brands get it so right, so consistently? And others get it so wrong because there is no consistency? The answer is a Customer Experience Mission.
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