Sun.May 24, 2020

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Identifying Common Customer Pain Points

Feedbackly

Identifying Common Customer Pain Points In a perfect world, there would be perfectly happy customers and businesses. But, the world we live in, every. Source.

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10 (Common) Challenges of a CX Cross-Functional Team

GetFeedback

The most prominent challenges of running a cross-functional CX team and how to overcome them.

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Optimove Recognized as a Challenger in the Gartner Magic Quadrant for Multichannel Marketing Hubs

Optimove

“…This is the first year Optimove has been positioned in the Challengers quadrant and third consecutive year that it has been included in this market’s Magic Quadrant. The previous two inclusions were as a Niche Player.” The post Optimove Recognized as a Challenger in the Gartner Magic Quadrant for Multichannel Marketing Hubs appeared first on Optimove.

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Building the Mindset to Lead with Intention

Russel Lolacher

To have leaders who act with intention is essential for a healthy organization, whether that business is made up of one or thousands of people. How can you possibly serve the needs of your employees or customers if you don’t do it with purpose and with an understanding of what’s truly important?

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The Ultimate Guide to Monetizing Customer Learning

Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.