iPerceptions

JANUARY 3, 2021

While contact resolution is priority number one, there are four other goals that have a major impact on the customer experience. The post Customer Service Goals: The Top 5 Objectives (+ Examples) appeared first on Astute.

Customer Service 62

Customer Service Customers Customer Experience Voice of Customer 62

Kate Nasser

JANUARY 3, 2021

For highly effective connection in leadership, teamwork, morale, service & sales, eliminate the static that detours you. Kate Nasser, The People Skills Coach™. The post Highly Effective Connection & Top Performance: Eliminate Static! #PeopleSkills appeared first on KateNasser.com.

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Connections Leadership Sales Communication 72

Wootric

JANUARY 3, 2021

Customer comments are the lifeblood of any CX program, giving you the “why” behind customers’ NPS, CES, and CSAT scores. But until recently, it’s been nearly impossible to make sense of feedback from hundreds of customers at a time. Using artificial intelligence (AI) to automate text analysis gives you the consistent and fast insights you need, at scale. .

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Feedback Definition Customers NPS 81

Andrew Mcfarland

JANUARY 3, 2021

A former CEO often remarked that “there’s never a wrong time to do the right thing.” As we do our best to achieve a return to normal, here’s a simple way to do the right thing – focus on customers. .

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2021 Customers Customer Experience 62

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Kate Nasser

JANUARY 3, 2021

For highly effective connection in leadership, teamwork, morale, service & sales, eliminate the static that detours you. Kate Nasser, The People Skills Coach™. The post Highly Effective Connection & Top Performance: Eliminate Static! #PeopleSkills appeared first on KateNasser.com.

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Connections Leadership Sales Communication 46

GetFeedback

JANUARY 3, 2021

Ten essential elements product managers need to build an agile customer feedback program.

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Feedback Management Customers 248

Calabrio

JANUARY 3, 2021

The post appeared first on Calabrio.

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GetFeedback

JANUARY 3, 2021

Ten essential elements product managers need to build an agile customer feedback program.

Feedback 195

Feedback Management Customers 195