Sun.Apr 10, 2022

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Advancing Customer Experiences Through IT Alignment

Doing CX Right

Michael Buckham-White, Global Technology Managing Director at Deloitte, shares leadership best practices and effective ways to partner with your technology (IT) team for improved customer satisfaction. The post Advancing Customer Experiences Through IT Alignment appeared first on Doing CX Right.

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What Are Chatbot Decision Trees & Their Role In Customer Engagement In E-commerce?

Knowmax

The post What Are Chatbot Decision Trees & Their Role In Customer Engagement In E-commerce? appeared first on Knowmax.

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Episode #14 – How to Get Leadership to See Your Value at Work

Russel Lolacher

In this episode of Relationships at Work, host Russel Lolacher talks about how to get leadership to see your value – whether it’s executive or anyone with influence in your organization. You have more power than you know. After a recent experience where an employee diminished themselves and their influence within their organization, Russel shares how that is the wrong outlook and the steps you can make to improve how your value is perceived at work.

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Sampling Errors: Avoid These 7 Sampling Errors At Any Cost!

SurveySparrow

When you want to survey a sample, you don’t want to just get information from the people in the sample. You want information that can be considered as an extrapolation of the large population. If the sample population is not in line with the general population, sampling errors occur. And that’s exactly what we’ll cover here. In this article, we will learn about: What are sampling errors.

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!