GetFeedback

JANUARY 4, 2020

When companies prioritize the experience customers have with their brand, everyone benefits in the long run.

Customer Experience 221

Customer Experience Customers Brands 221

ClearAction

JANUARY 4, 2020

CEO’s Guide to Growth through Customer Experience Engagement Lynn Hunsaker. Customer experience engagement is a growth strategy. It’s the aim of Net Promoter Score®, CRM, loyalty programs, experiential marketing and so forth — rallying customers toward purchase volume, referrals and long-term relationships. While some growth can be gained solely through these programs, diminishing returns are inevitable.

Engagement 48

Engagement Customer Experience Net Promoter Score Customer Centricity 48

Ian Williams

JANUARY 4, 2020

CX Club is a series of videos designed to stimulate interactive discussions around the subject of the end-to-end Customer Experience transformation process, from the identification of individual customers, through understanding the wants and needs of those customers, right to the transformation of the business in order to better deliver against those wants and needs.

Customer Journey Mapping 52

Customer Journey Mapping E-support Culture NPS 52